News

Recipient actually lived in Illinois, not Daughter Killed In Car Crash

600 contact centre jobs created

Up to 600 contact centre jobs are to be created over the next year by a company managing sales for a number of retailers, it was announced today.

Ryanair may charge €10 for reserved seats

Ryanair is set to allow customers on all its flights to reserve seats, the no-frills carrier has told The Independent.

JJB warns recovery could take five years

The chairman of JJB Sports has warned it could take up to five years to turn around the beleaguered sports equipment retailer as it posted full-year losses of £181m.

Amazon creates another 900 jobs

Online retailer Amazon is to create 900 jobs in the second major expansion of its Scottish operation this year.

Letter from the editor: Tweet tweet!

No one was arrested (as far as I know), there were no works of art stolen, and at no stage did the evening resemble the West Ham end-of-season dinner.

Banks boost customer service in fierce market

After years of bad publicity, fines for misselling products and unrest over charges, Britain's banks have opened up an unlikely new battleground: customer service. The reasons are varied and include the need to restore their battered reputations, the renewed importance of retail depositors, increased transparency over customer complaints and competition.

Money Insider: Mutuals still have a vital role to play

The building society landscape may have changed dramatically over the last 25 years due to mergers and takeovers, but even though the number of mutuals and the size of the overall branch network may have shrunk, it still has plenty to offer.

Stephen Foley: Complaining customers need to do less talk talk, and more walk walk

Outlook My goodness, how fast the spinners went into action yesterday morning, when Ofcom published its league table of the UK's most complained-about telecoms companies.

TalkTalk subject of most complaints

The TalkTalk Group was the most complained-about provider of landline and broadband services during a five-month period, according to new figures released by a watchdog.

IT's annual jamboree: Turn up, turn it off, turn it on again...

Support staff feel unappreciated and unloved. Tom Peck hears their tales of woe

RBS chair defends CEO's pay

The chairman of taxpayer-owned bank RBS defended the pay deal of chief executive Stephen Hester, claiming that, in market terms, the £7.7m package was towards "the lower end".

Jobcentre strike today

Thousands of Jobcentre Plus staff will begin a 24-hour strike today over working conditions.

Report backs account switch reform

Competition between banks has been "blunted" by a lack of choice for consumers and the problems people face in switching accounts, the Independent Commission on Banking (ICB) said today.

Questions Of Cash: Ryanair customer service fails to take off

Q. We flew to Malta in April last year with Ryanair. Our holiday was extended by five days as a result of the volcanic ash situation. Initially, Ryanair stated that it would not compensate passengers, but on 22 April it conceded that it would abide by EU regulations. We submitted our claim on 30 April for €980 (£880), supported by a letter and receipts. On 5 May we resubmitted the claim, conforming with the statement by Ryanair on its website specifying how claims should be made.

Editor says sorry for BBC blackout

BBC bosses apologised today after the corporation's website went offline for almost an hour.

Career Services

Day In a Page

Independent Travel
Pompeii, Capri & the Bay of Naples
Seven Cities of Italy
Burgundy, the River Rhone & Provence
Prague, Budapest and Vienna
Lake Garda
3.	Provence 6 nights B&B by train from £599pp
Prices correct as of 20 February 2015
War with Isis: Iraq's government fights to win back Tikrit from militants - but then what?

Baghdad fights to win back Tikrit from Isis – but then what?

Patrick Cockburn reports from Kirkuk on a conflict which sectarianism has made intractable
Living with Alzheimer's: What is it really like to be diagnosed with early-onset dementia?

What is it like to live with Alzheimer's?

Depicting early-onset Alzheimer's, the film 'Still Alice' had a profound effect on Joy Watson, who lives with the illness. She tells Kate Hilpern how she's coped with the diagnosis
The Internet of Things: Meet the British salesman who gave real-world items a virtual life

Setting in motion the Internet of Things

British salesman Kevin Ashton gave real-world items a virtual life
Election 2015: Latest polling reveals Tories and Labour on course to win the same number of seats - with the SNP holding the balance of power

Election 2015: A dead heat between Mr Bean and Dick Dastardly!

Lord Ashcroft reveals latest polling – and which character voters associate with each leader
Audiences queue up for 'true stories told live' as cult competition The Moth goes global

Cult competition The Moth goes global

The non-profit 'slam storytelling' competition was founded in 1997 by the novelist George Dawes Green and has seen Malcolm Gladwell, Salman Rushdie and Molly Ringwald all take their turn at the mic
Pakistani women come out fighting: A hard-hitting play focuses on female Muslim boxers

Pakistani women come out fighting

Hard-hitting new play 'No Guts, No Heart, No Glory' focuses on female Muslim boxers
Leonora Carrington transcended her stolid background to become an avant garde star

Surreal deal: Leonora Carrington

The artist transcended her stolid background to become an avant garde star
LGBT History Month: Pupils discuss topics from Sappho to same-sex marriage

Education: LGBT History Month

Pupils have been discussing topics from Sappho to same-sex marriage
11 best gel eyeliners

Go bold this season: 11 best gel eyeliners

Use an ink pot eyeliner to go bold on the eyes with this season's feline flicked winged liner
Cricket World Cup 2015: Tournament runs riot to make the event more hit than miss...

Cricket World Cup runs riot to make the event more hit than miss...

The tournament has reached its halfway mark and scores of 300 and amazing catches abound. One thing never changes, though – everyone loves beating England
Katarina Johnson-Thompson: Heptathlete ready to jump at first major title

Katarina Johnson-Thompson: Ready to jump at first major title

After her 2014 was ruined by injury, 21-year-old Briton is leading pentathlete going into this week’s European Indoors. Now she intends to turn form into gold
Syrian conflict is the world's first 'climate change war', say scientists, but it won't be the last one

Climate change key in Syrian conflict

And it will trigger more war in future
How I outwitted the Gestapo

How I outwitted the Gestapo

My life as a Jew in wartime Berlin
The nation's favourite animal revealed

The nation's favourite animal revealed

Women like cuddly creatures whilst men like creepy-crawlies
Is this the way to get young people to vote?

Getting young people to vote

From #VOTESELFISH to Bite the Ballot