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Recipient actually lived in Illinois, not Daughter Killed In Car Crash

600 contact centre jobs created

Up to 600 contact centre jobs are to be created over the next year by a company managing sales for a number of retailers, it was announced today.

Ryanair may charge €10 for reserved seats

Ryanair is set to allow customers on all its flights to reserve seats, the no-frills carrier has told The Independent.

JJB warns recovery could take five years

The chairman of JJB Sports has warned it could take up to five years to turn around the beleaguered sports equipment retailer as it posted full-year losses of £181m.

Amazon creates another 900 jobs

Online retailer Amazon is to create 900 jobs in the second major expansion of its Scottish operation this year.

Letter from the editor: Tweet tweet!

No one was arrested (as far as I know), there were no works of art stolen, and at no stage did the evening resemble the West Ham end-of-season dinner.

Banks boost customer service in fierce market

After years of bad publicity, fines for misselling products and unrest over charges, Britain's banks have opened up an unlikely new battleground: customer service. The reasons are varied and include the need to restore their battered reputations, the renewed importance of retail depositors, increased transparency over customer complaints and competition.

Money Insider: Mutuals still have a vital role to play

The building society landscape may have changed dramatically over the last 25 years due to mergers and takeovers, but even though the number of mutuals and the size of the overall branch network may have shrunk, it still has plenty to offer.

Stephen Foley: Complaining customers need to do less talk talk, and more walk walk

Outlook My goodness, how fast the spinners went into action yesterday morning, when Ofcom published its league table of the UK's most complained-about telecoms companies.

TalkTalk subject of most complaints

The TalkTalk Group was the most complained-about provider of landline and broadband services during a five-month period, according to new figures released by a watchdog.

IT's annual jamboree: Turn up, turn it off, turn it on again...

Support staff feel unappreciated and unloved. Tom Peck hears their tales of woe

RBS chair defends CEO's pay

The chairman of taxpayer-owned bank RBS defended the pay deal of chief executive Stephen Hester, claiming that, in market terms, the £7.7m package was towards "the lower end".

Jobcentre strike today

Thousands of Jobcentre Plus staff will begin a 24-hour strike today over working conditions.

Report backs account switch reform

Competition between banks has been "blunted" by a lack of choice for consumers and the problems people face in switching accounts, the Independent Commission on Banking (ICB) said today.

Questions Of Cash: Ryanair customer service fails to take off

Q. We flew to Malta in April last year with Ryanair. Our holiday was extended by five days as a result of the volcanic ash situation. Initially, Ryanair stated that it would not compensate passengers, but on 22 April it conceded that it would abide by EU regulations. We submitted our claim on 30 April for €980 (£880), supported by a letter and receipts. On 5 May we resubmitted the claim, conforming with the statement by Ryanair on its website specifying how claims should be made.

Editor says sorry for BBC blackout

BBC bosses apologised today after the corporation's website went offline for almost an hour.

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Independent Travel
Pompeii, Capri & the Bay of Naples
Seven Cities of Italy
Burgundy, the River Rhone & Provence
Prague, Budapest and Vienna
Lake Garda
Minoan Crete and Santorini
Prices correct as of 15 May 2015
Isis profits from destruction of antiquities by selling relics to dealers - and then blowing up the buildings they come from to conceal the evidence of looting

How Isis profits from destruction of antiquities

Robert Fisk on the terrorist group's manipulation of the market to increase the price of artefacts
Labour leadership: Andy Burnham urges Jeremy Corbyn voters to think again in last-minute plea

'If we lose touch we’ll end up with two decades of the Tories'

In an exclusive interview, Andy Burnham urges Jeremy Corbyn voters to think again in last-minute plea
Tunisia fears its Arab Spring could be reversed as the new regime becomes as intolerant of dissent as its predecessor

The Arab Spring reversed

Tunisian protesters fear that a new law will whitewash corrupt businessmen and officials, but they are finding that the new regime is becoming as intolerant of dissent as its predecessor
King Arthur: Legendary figure was real and lived most of his life in Strathclyde, academic claims

Academic claims King Arthur was real - and reveals where he lived

Dr Andrew Breeze says the legendary figure did exist – but was a general, not a king
Who is Oliver Bonas and how has he captured middle-class hearts?

Who is Oliver Bonas?

It's the first high-street store to pay its staff the living wage, and it saw out the recession in style
Earth has 'lost more than half its trees' since humans first started cutting them down

Axe-wielding Man fells half the world’s trees – leaving us just 422 each

However, the number of trees may be eight times higher than previously thought
60 years of Scalextric: Model cars are now stuffed with as much tech as real ones

60 years of Scalextric

Model cars are now stuffed with as much tech as real ones
Theme parks continue to draw in thrill-seekers despite the risks - so why are we so addicted?

Why are we addicted to theme parks?

Now that Banksy has unveiled his own dystopian version, Christopher Beanland considers the ups and downs of our endless quest for amusement
Tourism in Iran: The country will soon be opening up again after years of isolation

Iran is opening up again to tourists

After years of isolation, Iran is reopening its embassies abroad. Soon, there'll be the chance for the adventurous to holiday there
10 best PS4 games

10 best PS4 games

Can’t wait for the new round of blockbusters due out this autumn? We played through last year’s offering
Transfer window: Ten things we learnt

Ten things we learnt from the transfer window

Record-breaking spending shows FFP restraint no longer applies
Migrant crisis: UN official Philippe Douste-Blazy reveals the harrowing sights he encountered among refugees arriving on Lampedusa

‘Can we really just turn away?’

Dead bodies, men drowning, women miscarrying – a senior UN figure on the horrors he has witnessed among migrants arriving on Lampedusa, and urges politicians not to underestimate our caring nature
Nine of Syria and Iraq's 10 world heritage sites are in danger as Isis ravages centuries of history

Nine of Syria and Iraq's 10 world heritage sites are in danger...

... and not just because of Isis vandalism
Girl on a Plane: An exclusive extract of the novelisation inspired by the 1970 Palestinian fighters hijack

Girl on a Plane

An exclusive extract of the novelisation inspired by the 1970 Palestinian fighters hijack
Why Frederick Forsyth's spying days could spell disaster for today's journalists

Why Frederick Forsyth's spying days could spell disaster for today's journalists

The author of 'The Day of the Jackal' has revealed he spied for MI6 while a foreign correspondent