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Friday 29 May 2009
Thursday 21 May 2009
Forget West Country farmhouses, the budget hotel chain Travelodge is launching a 99p cream tea.
Sunday 10 May 2009
Saturday 25 April 2009
Thursday 23 April 2009
Saturday 11 April 2009
Born in Italy, raised in Britain and ennobled by Margaret Thatcher, Charles Forte was one of Britain's greatest hoteliers, yet the hotel that bears his name isn't in Britain or Italy but in Munich. Lord Forte died in February 2007, at the grand old age of 98, and the Charles Hotel is his monument – an Italianate landmark in this Bavarian metropolis that's described by many Germans (and even some Italians) as Italy's most northern city. Charles Forte, who would have celebrated his centenary last November, surely would have approved.
Thursday 02 April 2009
Monday 30 March 2009
Saturday 14 March 2009
Q. My 88-year-old cousin lives in a nursing home. When she moved there last year she contracted with BT for a line in her room. All worked well until September, when she had a letter from BT welcoming her as a customer and giving her a completely new phone number in another area. The letter quoted her bank details. She replied that she did not want a second phone line. Her letter was ignored. In November she received another letter from BT, apologising for not having sent a bill. When that bill arrived it was for £154.01 and included both phone numbers. Payment was collected by direct debit. My cousin wrote and phoned again, without success. I spoke to BT, which insisted that all calls on this second line would have to be paid for by my cousin, even though she has no second line! Next time I spoke to BT, it said the matter had been resolved with my cousin – which was untrue. BT then accepted its mistake and sent a credit note for £106.31. But the next bill included her line rental, the call charges on this second line, plus a £70 line cancellation fee, payment for which – £173.58 – was taken from her by direct debit. HM, Bristol.
Wednesday 04 February 2009
Sunday 01 February 2009
Thursday 08 January 2009
Who would be a hotelier? First Basil Fawlty mocked the profession; next, the then tourism minister, Kim Howells, accused some English resorts of "rotting from the ground up". And now the biggest cheese in domestic tourism, Christopher Rodrigues, lambasts "grumpy" and "greedy" hotel proprietors.
Tuesday 06 January 2009
Guests staying at budget hotel chains have been greeted by mouldy mattresses, stained duvets and dirty toilets, according to an investigation released today.
Saturday 27 December 2008
Wednesday 17 December 2008
The Scottish entrepreneur Sir Tom Hunter could face his second write-off of a major investment in recent months, as he gears up to complete a debt-for-equity swap deal with HBOS to safeguard the future of the struggling Wyevale Garden Centre.
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