To survive, Waterstone's is planning to copy the very independent stores it put out of business. Will it work in the age of Amazon? All customers want is the personal touch, argues Tim Walker
Is he a new man?
Something old, something new, something for the lawyers too
Kate Swann, the chief executive of WH Smith, who is credited with turning around the once struggling retailer, is set to take home a £4m bonus this year after hitting a number of performance targets.