A disabled hip hop artist is suing American Airlines for $2.5 million for failing to provide a ramp for her to board an aeroplane, which meant she had to crawl to her seat.
Theresa Purcell says she had to crawl in front of more than fifty people to hear seat while boarding the commuter flight to San Diego.
"I was humiliated. It was embarrassing to have 50-something people watch you crawl into a plane," she said. "Is today another time where I have to climb onto an airplane again, where all these people have to watch me embarrass myself again, and I gotta be there, hoping please, I hope I never see these people again?"
American Airlines has apologised to Ms Purcell, who says she told American Airlines in advance of her wheelchair requirements and claims the company has refused to issue any compensation.
The company has said in a statement: "Thank you for your letter of demand on behalf of Theresa Purcell. American Airlines will not be issuing any compensation for your client’s injuries claim."
A previous statement from the company had apologised to Ms Purcell.
Airline food across the classes
Airline food across the classes
1/6 Virgin Upper Class
Clockwise from top right: Salted butter, malted wheat and oat roll, glass of Gardet Brut Premiere Cru Champagne
Thai beef salad, seared sirloin beef, dressed with a sweet chilli, lime and ginger dressing and crumbed roasted cashews. Created for Virgin by Lorraine Pascale
Italian buffalo mozzarella, heritage tomatoes and sweet pepper berries, drizzled with Italian extra virgin olive oil and a balsamic glaze
Brioche and butter pudding, served with Madagascan vanilla syrup and double cream
2/6 Virgin Premium Economy
Clockwise from right: Chicken, sweet potato and coconut curry, with coriander rice
Asian slaw salad of carrots, celeriac, sweet chillies and slaw dressing. As well as Jacob's crackers, Croxton Manor Mature Cheddar, 1/4 bottle of wine
Apple & blackberry pudding
3/6 Virgin Economy
Clockwise from bottom right: Slow-cooked beef bourguignon, with rosemary, roasted root veg and mustard mash
Mediterranean orzo salad, dressed in a sun-blushed tomato and roasted pepper dressing
Gü Chocolate Orange. As well as Jacob's crackers, Boursin Garlic & Herbs, 1/4 bottle of wine
4/6 All Nippon Airways first class
Clockwise from top right: Miso soup
Pickles preserved in vinegar Japanese tea
'Koshihikari' brand rice from Nichinan-cho Hino-gun in Tottori Prefecture
Simmered sablefish in soy-based sauce
Seasonal salad with wasabi
Dressed asparagus and konjac with sweet sesame paste
Marinated salmon in piquant-vinegared sauce
Clear soup with a steamed prawn cake
Zensai, 'a selection of morsels' including Japanese omelette and sake-steamed abalone
5/6 All Nippon Airways business class
Clockwise from top right: Assorted pickles
A selection of morsels including dressed bamboo shoot and simmered octopus
Simmered duck and vegetables
Deep-fried sea bream with thick ponzu sauce
6/6 All Nippon Airways economy
Clockwise from top right: A selection of fresh fruit
A selection of traditional appetisers
Seafood curry with steamed rice
Japanese noodle with spring onions, served with soy-based sauce
"On behalf of US Airways and American Airlines, please accept our apologies for the difficulties Ms. Purcell experienced with her request for level entry boarding," said Christy Garden, Department of Travel Liaison, Customer Relations, American Airlines/US Airways Corporate Office said.
"We regret that a ramp was not requested so Ms Purcell would be able to board the aircraft without going up the stairs, assistance should have been provided shortly thereafter. Based on what you have shared, it appears our employees didn’t provide the attentive, courteous and professional service we expect as a company."
Ms Purcell is suing the company under the Air Carrier Access Act, which protects people with disabilities and American Airlines themselves admitted they had breached.
American Airlines has been contacted for comment.Reuse content