Hong Kong hit by more complaints from Chinese tourists
Wednesday 20 July 2011
The good news for Hong Kong's tourism industry is that visitor numbers this year have been steadily rising. The bad news is that so have complaints from mainland Chinese tourists, Hong Kong's main tourism source and arguably the most important tourism market in the world.
Arrivals into Hong Kong from mainland China reached 10.8 million over the first five months of 2011, a fifth more than for the same period last year. Overall, the city saw 16.3 million visitors pass through town up until the end of May, a year-on-year rise of 14.5 percent.
Hong Kong's Consumer Council has meanwhile reported that over the first half of 2011, complaints from mainland Chinese travelers have risen by nearly one-third - from 652 cases last year to 847 cases this year. Most of the complaints stemmed from unsatisfactory sales practices, according to the council.
While those numbers might not look to be so staggering, the fact that many of these complaints are very public in their nature has done nothing to help Hong Kong's image.
The most recent scandal - following a spate of complaints from tour groups claiming they had been forced by guides to go shopping - saw a tour leader last week allegedly assault a mainland Chinese tourist after a argument over (again) shopping arrangements.
Hong Kong has done much to play down the issue of complaints. Its tourism board has called for a new - and enforced - standard of practices for tour guides and its consumer council has claimed the rise in complaints is simply a matter of there being more people coming to town.
The city is pinning its future on continuing to attract the lion's share of China's outbound tourists - 22.7 million of them visited last year. Overall China is expected to send 65 million tourists overseas this year.
The Independent travel offers: Discover a world of inspiring destinations
- 1 President of Argentina adopts Jewish godson to 'stop him turning into a werewolf'
- 2 ALS ice bucket challenge co-founder Corey Griffin drowns, aged 27
- 3 The 'Black Museum': After 150 years, public set to see exhibits from police’s grisly crime museum
Chic new hotels in 2015: From Britain's first football-themed property to a Facebook millionaire's debut desert resort
Yakutsk: Journey to the coldest city on earth
Top 10 travel destinations for 2015: From Haiti and Alaska to Namibia and Iceland
The 10 Best lightweight luggage
The 10 Best hiking boots
British actor Idris Elba cannot star as James Bond because he is black, says shock jock Rush Limbaugh
Ukip member gets into Christmas spirit with Union Flag plea to Santa 'for our country back'
Germany anti-Islam protests: 17,000 march on Dresden against 'Islamification of the West'
Immigrants make UK racist, says Ukip councillor Trevor Shonk
Nigel Farage: Ukip leader named 'Briton of the year' by The Times
Millions of Britons struggling to feed themselves and facing malnourishment
£16000 - £18000 per annum: Recruitment Genius: This is an exciting opportunity...
£25000 - £30000 per annum: Recruitment Genius: The fastest growing fitness cha...
£240 - £275 per day: Investigo: Support the global business through in-depth a...
Negotiable: Ashdown Group: Data Manager - MySQL, Shell Scripts, Java, VB Scrip...