Overall satisfaction with North American hotels falls
Saturday 23 July 2011
North American consumers are less satisfied with their hotels, according to new research from JD Power & Associates.
The US consumer research company said July 20 that overall satisfaction in 2011 had fallen to 764 on a 1,000-point scale, down from 771 in 2010, although some areas had shown improvement.
In particular, guests in hotels were more satisfied with costs and fees, with that particular scale leaping 20 points since last year, despite hotel analyst Smith Travel Research claiming that average hotel rates in the US have been steadily increasing.
However, customers' satisfaction with hotel rates didn't stop them from criticizing hotels in other areas - 18 percent of the 61,300 hotel guests from Canada and the US which JD Power surveyed reported some kind of problem with their stay, and when they did, the average satisfaction level dropped by 100 points, said the firm.
The most commonly reported problem was noise, suggested the survey.
In terms of the chains which offered the highest amount of satisfaction, Ritz-Carlton topped the ranking, for the second year running, with Four Seasons Hotels and Resorts in second place.
North America's most satisfactory hotels
Luxury: The Ritz-Carlton (for a second consecutive year)
Upper Upscale: Embassy Suites Hotels
Upscale: Hotel Indigo
Mid-Scale Full Service: Holiday Inn
Mid-Scale Limited Service: Drury Inn & Suites (for a sixth consecutive year)
Economy/Budget: Microtel Inns & Suites (for a 10th consecutive year)
Extended Stay: Homewood Suites (for a second consecutive year)
Data from JD Power & Associates
The Independent travel offers: Discover a world of inspiring destinations
- 1 Scottish independence: Ireland since 1919 is a lesson for Scotland in what a Yes vote means
- 2 Thailand deaths: Pair's bloodied bodies found naked on Koh Tao beach
- 3 Vogue under fire for 'Big Booty' article
Daniele Watts: Django Unchained actress detained by Los Angeles police after being mistaken for a prostitute
The political class is doing what Hitler couldn’t – destroying Britain
Scottish independence: Nationalist leader Jim Sillars threatens pro-union companies with 'day of reckoning' after independence
Scottish independence: Yes campaign feels the heat as Alex Salmond's NHS claims come under furious attack
£23m Birmingham cycle scheme is attacked by Tory councillor for not catering to the elderly
Portuguese academic says British are 'filthy, violent and drunk'
£18000 Per Annum: Clearwater People Solutions Ltd: ***EXCELLENT OPPORTUNITY FO...
Basic of £18,000 + commission, realistic OTE of £30-£50k : Ocean Holidays: Le...
£20 - 26k + Benefits: Guru Careers: A Marketing Executive / Member Services Ex...
£15,000 - £25,000: Recruitment Genius: A fantastic opportunity has arisen for ...