Snow chaos ruins a Roman holiday, plus a Cuban query
Q&A: Travel unravelled
Wednesday 08 February 2012
Q. We missed our flight from Stansted to Rome on Sunday because 90 security staff couldn't get to work [because of the snow]. Are we entitled to compensation? Richard Keenan
A. From the airport and the airline, nothing. BAA, which owns Stansted, makes no promises about maximum waits for security. While it has targets to achieve on queuing times, any penalties for failing to meet them are paid to the Civil Aviation Authority, not to passengers. When you buy a ticket on an airline such as easyJet or Ryanair, you agree to report to the boarding gate at least half an hour before departure. Whether a passenger dawdles in Duty Free or, as in your case, is stuck in a long queue for security, the airline has no further obligation to you – though typically you will be offered the chance to travel on a later service for a fee ranging from moderate to monstrous. Your most likely source of recompense will be travel insurance, though you would need to persuade the insurer that you did everything possible to catch the plane – so supplying proof such as a receipt showing the time you parked at Stansted may be useful.
Q. We are a family of two adults and four boys: six, 13 and two 16-year-olds. We're thinking about Cuba for our summer holiday in July and wondering if this is a good time to go climate-wise. Lynne Simpson
A. No! Cuba is a warm and welcoming destination from November to March. During the rest of the year it varies from uncomfortably humid to unbearably hot, with July particularly grim.
The Independent travel offers: Discover a world of inspiring destinations
- 1 Stephen Fry explains what he would say if he was 'confronted by God'
- 2 Venezuela Expo Tattoo 2015: Extreme body art from 'Vampire Woman' to 109mm earlobes
- 4 Ball pool for adults opens in London
Stephen Fry explains what he would say if he was 'confronted by God'
9 reasons Greece's experiment with the radical left is doomed to failure
Have we reached 'peak food'? Shortages loom as global production rates slow
British grandmother Lindsay Sandiford faces execution by firing squad in Indonesia
Liberal Democrat minister defends comments suggesting immigration causes pub closures
Hard line on immigration could cost Tories the election
£30000 - £40000 per annum: Recruitment Genius: This is a great opportunity for...
£21000 - £22000 per annum: Recruitment Genius: Located on the stunning Sandban...
£26 - 35k (DOE): Guru Careers: An Email Marketing Specialist is needed to join...
Negotiable: Recruitment Genius: This is a fantastic opportunity to join a is a...