Swiss railways are the best in Europe: here’s why

Swiss Federal Railways comes top for families, disabled travellers, cyclists and winter sports gear

Swiss Federal Railway train (Bumblee_Dee, istock/Getty)

Switzerland’s national railway operator has come top in a report of the best railway services in Europe.

The Great Train Comparison Report, which was commissioned by online train booking service Loco2, surveyed nearly all of Europe’s high-speed long distance railways to establish which provided the best overall service.

In total, 12 target audiences were identified, including disabled travellers, families, cyclists and business travellers, to see how effectively different rail operators met the needs of these specific groups.

16 rail companies participated in the research, completing a 100-point survey about different types of passenger and the types of facilities and amenities they provided for each traveller.

Swiss Federal Railways swept the board, scooping first place in the families, disabled passengers, cyclists and winter sports categories.

On Swiss Intercity services, the upper deck is a designated adventure area for kids, in addition to having family zones and dedicated family carriages. Deutsche Bahn even has experienced child-minders on board their trains, coming second in the families category.

Swiss Federal Railways also leads the way for disabled passengers with, “a sophisticated offering for passengers with a physical disability or those who might benefit from explanations in simple language.”

Spain’s state rail service, Renfe, came second, providing “carefully coordinated assistance to customers on all its trains.”

Eurostar, which came third in this category, gives a complimentary upgrade from Standard Class to Standard Premier for passengers using wheelchairs, offering more space for wheelchair users and their companions.

The report noted that a growing number of train companies offer discounted fares to both travellers with a disability and their companions, something that was cited as good practice.

Deutsche Bahn came first for backpackers, environmentalists and those seeking a quiet ambience. The pioneering service sources food responsibly, segregates rubbish and uses green energy to power its trains. It also offers passengers a discount on hot beverages if they provide their own cup.

Closer to home, Virgin East Coast (which will be taken back into state control from 24 June) came first in accommodating travellers with pets, followed by Great Western Railway and Cross Country Trains, all of which allow passengers to travel with pets at no additional cost.