Travel company sorry to 'holiday woes' blogger

A travel company apologised to a man about his holiday woes today after he published them online.

Andy Sharman was so angered by a lack of response to a complaint about a holiday to Tunisia with tour operator Thomson that he waged war on the company through the internet.

The 23-year-old from Leicester claimed previous complaints to the company had been useless, but said an attack through his blog was the method that finally got a response.

Entries on his website include one on June 29, entitled "Thomson trip to Tunisia, staying in Marhaba Palace Review".

In the review, Mr Sharman said: "I just want to say to everyone out there that may be Googling this place to go on to holiday there, that Tunisia is a really nice place providing you are told real facts about it when you purchase the holiday, and that the hotel is of a good quality.

"Here is a much much shortened version of the issues we had whilst there, and the lies we were fed during the Thomson trip to Tunisia."

The entry went on to claim problems included promises of a double bed despite the hotel having none, promised scuba diving opportunities which he said proved to be non-existent, and differences in drinks prices from what he was told they could be.

Mr Sharman's attack continued with another entry entitled "More on my horrible Thomson holiday to Tunisia - The excursions", written on July 17.

A third entry last Monday said: "During my complaint about my horrible Thomson Tunisia holiday, I wrote on my blog displaying how angry I was about the service I received and not only that, but when I complained I was completely ignored.

"Just prior to me going away to Spain I received the cheque from Thomson to recompense me for my horrible Thomson holiday.

"Although this was an amicable amount, it was not what I deemed to be a credible amount, and as such I feel someone who doesn't go through the lengths I did to get get noticed by their company will probably receive nothing."

Today Thomson apologised to Mr Sharman, admitting it had failed to reach its 28-day response time for dealing with customer inquiries.

A spokeswoman said: "Thomson is sorry to hear of the problems encountered by Mr Sharman during his holiday to Tunisia earlier this year and the subsequent service he received upon his return to the UK.

"All our customers can expect to receive an excellent level of service before, during and after their holiday, regardless of whether or not they publish a blog.

"Our standard response time for dealing with customer enquiries such as this is within 28 days after acknowledgement, yet regrettably we failed to meet this for this issue.

"This is unacceptable and again we'd like to apologise to Mr Sharman.

"Customer service is of paramount importance to us and we know it is an area that we can improve upon.

"We are currently relocating our after travel customer support teams to our Luton head office and are recruiting staff, with the aim of creating a first-class customer support team."

The spokeswoman said the company was exploring more ways of reaching customers, including a new Twitter account which the online team used to move Mr Sharman's complaint forward.

But today the blogger said he thought it was only the amount of internet traffic viewing his blog, which popped up on Google for many surfers, that prompted his response.

He told the Leicester Mercury: "I got nowhere for a month and a half. But when I started beating them on Google, they wanted to talk.

"It's like going round with a billboard saying, 'Don't bother buying that!' - except it's better because the whole world can read it."

Suggested Topics
Sport
England's women celebrate after their 3rd place play-off win against Germany
Women's World CupFara Williams converts penalty to secure victory and bronze medals
Arts and Entertainment
Ricardo by Edward Sutcliffe, 2014
artPortraits of LA cricketers from notorious suburb go on display
News
newsHillary Clinton comments on viral Humans of New York photo of gay teenager
Arts and Entertainment
The gang rape scene in the Royal Opera’s production of Gioachino Rossini’s Guillaume Tell has caused huge controversy
music
Have you tried new the Independent Digital Edition apps?
Travel
ebookHow to enjoy the perfect short break in 20 great cities
Independent Travel Videos
Independent Travel Videos
Simon Calder in Amsterdam
Independent Travel Videos
Simon Calder in Giverny
Independent Travel Videos
Simon Calder in St John's
Independent Travel Videos
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Travel

    Recruitment Genius: Web Developer - Junior / Mid Weight

    £15000 - £25000 per annum: Recruitment Genius: To support their continued grow...

    Recruitment Genius: Transportation Contracting Manager

    £33000 - £38000 per annum: Recruitment Genius: A global player and world leade...

    Recruitment Genius: Hotel and Spa Duty Manager

    £18000 - £24000 per annum: Recruitment Genius: If you are friendly, sociable, ...

    Recruitment Genius: Payroll and Benefits Co-ordinator

    £22300 per annum: Recruitment Genius: This museum group is looking for a Payro...

    Day In a Page

    The Greek referendum exposes a gaping hole at the heart of the European Union – its distinct lack of any genuine popular legitimacy

    Gaping hole at the heart of the European Union

    Treatment of Greece has shown up a lack of genuine legitimacy
    Number of young homeless in Britain 'more than three times the official figures'

    'Everything changed when I went to the hostel'

    Number of young homeless people in Britain is 'more than three times the official figures'
    Compton Cricket Club

    Compton Cricket Club

    Portraits of LA cricketers from notorious suburb to be displayed in London
    London now the global money-laundering centre for the drug trade, says crime expert

    Wlecome to London, drug money-laundering centre for the world

    'Mexico is its heart and London is its head'
    The Buddhist temple minutes from Centre Court that helps a winner keep on winning

    The Buddhist temple minutes from Centre Court

    It helps a winner keep on winning
    Is this the future of flying: battery-powered planes made of plastic, and without flight decks?

    Is this the future of flying?

    Battery-powered planes made of plastic, and without flight decks
    Isis are barbarians – but the Caliphate is a dream at the heart of all Muslim traditions

    Isis are barbarians

    but the Caliphate is an ancient Muslim ideal
    The Brink's-Mat curse strikes again: three tons of stolen gold that brought only grief

    Curse of Brink's Mat strikes again

    Death of John 'Goldfinger' Palmer the latest killing related to 1983 heist
    Greece debt crisis: 'The ministers talk to us about miracles' – why Greeks are cynical ahead of the bailout referendum

    'The ministers talk to us about miracles'

    Why Greeks are cynical ahead of the bailout referendum
    Call of the wild: How science is learning to decode the way animals communicate

    Call of the wild

    How science is learning to decode the way animals communicate
    Greece debt crisis: What happened to democracy when it’s a case of 'Vote Yes or else'?

    'The economic collapse has happened. What is at risk now is democracy...'

    If it doesn’t work in Europe, how is it supposed to work in India or the Middle East, asks Robert Fisk
    The science of swearing: What lies behind the use of four-letter words?

    The science of swearing

    What lies behind the use of four-letter words?
    The Real Stories of Migrant Britain: Clive fled from Zimbabwe - now it won't have him back

    The Real Stories of Migrant Britain

    Clive fled from Zimbabwe - now it won’t have him back
    Africa on the menu: Three foodie friends want to popularise dishes from the continent

    Africa on the menu

    Three foodie friends want to popularise dishes from the hot new continent
    Donna Karan is stepping down after 30 years - so who will fill the DKNY creator's boots?

    Who will fill Donna Karan's boots?

    The designer is stepping down as Chief Designer of DKNY after 30 years. Alexander Fury looks back at the career of 'America's Chanel'