Travel company sorry to 'holiday woes' blogger

A travel company apologised to a man about his holiday woes today after he published them online.

Andy Sharman was so angered by a lack of response to a complaint about a holiday to Tunisia with tour operator Thomson that he waged war on the company through the internet.

The 23-year-old from Leicester claimed previous complaints to the company had been useless, but said an attack through his blog was the method that finally got a response.

Entries on his website include one on June 29, entitled "Thomson trip to Tunisia, staying in Marhaba Palace Review".

In the review, Mr Sharman said: "I just want to say to everyone out there that may be Googling this place to go on to holiday there, that Tunisia is a really nice place providing you are told real facts about it when you purchase the holiday, and that the hotel is of a good quality.

"Here is a much much shortened version of the issues we had whilst there, and the lies we were fed during the Thomson trip to Tunisia."

The entry went on to claim problems included promises of a double bed despite the hotel having none, promised scuba diving opportunities which he said proved to be non-existent, and differences in drinks prices from what he was told they could be.

Mr Sharman's attack continued with another entry entitled "More on my horrible Thomson holiday to Tunisia - The excursions", written on July 17.

A third entry last Monday said: "During my complaint about my horrible Thomson Tunisia holiday, I wrote on my blog displaying how angry I was about the service I received and not only that, but when I complained I was completely ignored.

"Just prior to me going away to Spain I received the cheque from Thomson to recompense me for my horrible Thomson holiday.

"Although this was an amicable amount, it was not what I deemed to be a credible amount, and as such I feel someone who doesn't go through the lengths I did to get get noticed by their company will probably receive nothing."

Today Thomson apologised to Mr Sharman, admitting it had failed to reach its 28-day response time for dealing with customer inquiries.

A spokeswoman said: "Thomson is sorry to hear of the problems encountered by Mr Sharman during his holiday to Tunisia earlier this year and the subsequent service he received upon his return to the UK.

"All our customers can expect to receive an excellent level of service before, during and after their holiday, regardless of whether or not they publish a blog.

"Our standard response time for dealing with customer enquiries such as this is within 28 days after acknowledgement, yet regrettably we failed to meet this for this issue.

"This is unacceptable and again we'd like to apologise to Mr Sharman.

"Customer service is of paramount importance to us and we know it is an area that we can improve upon.

"We are currently relocating our after travel customer support teams to our Luton head office and are recruiting staff, with the aim of creating a first-class customer support team."

The spokeswoman said the company was exploring more ways of reaching customers, including a new Twitter account which the online team used to move Mr Sharman's complaint forward.

But today the blogger said he thought it was only the amount of internet traffic viewing his blog, which popped up on Google for many surfers, that prompted his response.

He told the Leicester Mercury: "I got nowhere for a month and a half. But when I started beating them on Google, they wanted to talk.

"It's like going round with a billboard saying, 'Don't bother buying that!' - except it's better because the whole world can read it."

Suggested Topics
Sport
football This was Kane’s night, even if he played just a small part of it
Travel
travel Dreamland Margate, Britain’s oldest amusement park, is set to reopen
News
news
News
Founders James Brown and Tim Southwell with a mock-up of the first ever ‘Loaded’ magazine in 1994
media
Have you tried new the Independent Digital Edition apps?
News
Threlfall says: 'I am a guardian of the reality keys. I think I drive directors nuts'
people
Voices
voices The group has just unveiled a billion dollar plan to help nurse the British countryside back to health
News
The Westgate, a gay pub in the centre of Gloucester which played host to drag queens, has closed
news
Travel
ebookHow to enjoy the perfect short break in 20 great cities
Independent Travel Videos
Independent Travel Videos
Simon Calder in Amsterdam
Independent Travel Videos
Simon Calder in Giverny
Independent Travel Videos
Simon Calder in St John's
Independent Travel Videos
  • Get to the point
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Travel

    SFL Group: Video Project Manager

    £24,000 pa, plus benefits: SFL Group: Looking for a hard-working and self-moti...

    Recruitment Genius: Hotel Reservations Assistant - French Speaking

    £16000 - £17000 per annum: Recruitment Genius: This rapidly expanding travel c...

    Recruitment Genius: Duty Manager - World-Famous London Museum

    £24000 - £28000 per annum: Recruitment Genius: Do you have a strong record of ...

    Recruitment Genius: Personal Assistant

    £24000 - £28000 per annum: Recruitment Genius: You will have demonstrable unde...

    Day In a Page

    The saffron censorship that governs India: Why national pride and religious sentiment trump freedom of expression

    The saffron censorship that governs India

    Zareer Masani reveals why national pride and religious sentiment trump freedom of expression
    Prince Charles' 'black spider' letters to be published 'within weeks'

    Prince Charles' 'black spider' letters to be published 'within weeks'

    Supreme Court rules Dominic Grieve's ministerial veto was invalid
    Distressed Zayn Malik fans are cutting themselves - how did fandom get so dark?

    How did fandom get so dark?

    Grief over Zayn Malik's exit from One Direction seemed amusing until stories of mass 'cutting' emerged. Experts tell Gillian Orr the distress is real, and the girls need support
    The galaxy collisions that shed light on unseen parallel Universe

    The cosmic collisions that have shed light on unseen parallel Universe

    Dark matter study gives scientists insight into mystery of space
    The Swedes are adding a gender-neutral pronoun to their dictionary

    Swedes introduce gender-neutral pronoun

    Why, asks Simon Usborne, must English still struggle awkwardly with the likes of 's/he' and 'they'?
    Disney's mega money-making formula: 'Human' remakes of cartoon classics are part of a lucrative, long-term creative plan

    Disney's mega money-making formula

    'Human' remakes of cartoon classics are part of a lucrative, long-term creative plan
    Lobster has gone mainstream with supermarket bargains for £10 or less - but is it any good?

    Lobster has gone mainstream

    Anthea Gerrie, raised on meaty specimens from the waters around Maine, reveals how to cook up an affordable feast
    Easter 2015: 14 best decorations

    14 best Easter decorations

    Get into the Easter spirit with our pick of accessories, ornaments and tableware
    Paul Scholes column: Gareth Bale would be a perfect fit at Manchester United and could turn them into serious title contenders next season

    Paul Scholes column

    Gareth Bale would be a perfect fit at Manchester United and could turn them into serious title contenders next season
    Inside the Kansas greenhouses where Monsanto is 'playing God' with the future of the planet

    The future of GM

    The greenhouses where Monsanto 'plays God' with the future of the planet
    Britain's mild winters could be numbered: why global warming is leaving UK chillier

    Britain's mild winters could be numbered

    Gulf Stream is slowing down faster than ever, scientists say
    Government gives £250,000 to Independent appeal

    Government gives £250,000 to Independent appeal

    Donation brings total raised by Homeless Veterans campaign to at least £1.25m
    Oh dear, the most borrowed book at Bank of England library doesn't inspire confidence

    The most borrowed book at Bank of England library? Oh dear

    The book's fifth edition is used for Edexcel exams
    Cowslips vs honeysuckle: The hunt for the UK’s favourite wildflower

    Cowslips vs honeysuckle

    It's the hunt for UK’s favourite wildflower
    Child abuse scandal: Did a botched blackmail attempt by South African intelligence help Cyril Smith escape justice?

    Did a botched blackmail attempt help Cyril Smith escape justice?

    A fresh twist reveals the Liberal MP was targeted by the notorious South African intelligence agency Boss