Zurich's airport most pleasant in Europe, survey shows
Thursday 07 July 2011
A report released last week by the French airports group Aeroports de Paris has suggested that Zurich's airport boasts the highest customer satisfaction in Europe.
Nearly 90 percent of travelers said that they were satisfied or very satisfied with their travel experience through Zurich International in Switzerland, by far the highest score of the 16 airports surveyed by BVA on behalf of Aeroports de Paris.
In second place, with 87 percent, was Paris Orly, the smaller of the French capital's airports, while Schiphol in Amsterdam took third place with 86 percent.
Europe's major hubs - Paris Charles de Gaulle and London Heathrow - fared less well, earning eighth and tenth places respectively, although both appeared to positively shine in comparison to Italy's Milan Malpensa, which earned a satisfied rating from 69 percent of travelers.
The survey was conducted by questioning just over 3,700 travelers at some of Europe's major airports on everything from baggage facilities to customs checkpoints.
For the best experience with parking at the airport, head to Copenhagen (where 100 percent of travelers were satisfied), while the best toilet experience and elevators are to be found at Munich Airport in Germany.
For airport shoppers, the indisputable winner was Amsterdam (followed by Zurich and Brussels), while gastronomes are best settling into a bar or restaurant at Zurich.
The best airport for a transfer was Munich, followed by Amsterdam and Barcelona, said the survey.
Europe's best airports
1. Zurich International, Switzerland
2. Paris Orly, France
3. Amsterdam Schiphol, the Netherlands
4. Brussels International, Belgium
5. Copenhagen International, Denamrk
6. Barcelona El Prat, Spain
7. Munich International, Germany
8. Paris Charles de Gaulle, France
9. Madrid-Barajas Airport, Spain
10. London Heathrow, United Kingdom
The Independent travel offers: Discover a world of inspiring destinations
- 1 What happens to your body when you give up sugar?
- 2 Drugs Live cannabis trial: Hash is less harmful than any other drug, expert claims
- 3 Have sex with your iPad thanks to the new sex toy no-one asked for
- 4 African jawbone discovery pushes birth of humanity back by 400,000 years
- 5 The 'sex selfie stick' lets you FaceTime the inside of a vagina
Worst Airports of 2014: Poll names Islamabad airport in Pakistan worst in the world
The best time to book flights – region by region
The Atlas of Beauty: Photographer travels around the world to capture cultural diversity through stunning portraits of women
The 10 Best lightweight luggage
The 10 Best hiking boots
Nearly 100,000 of Britain's poorest children go hungry after parents' benefits are cut
Durham Free School: 'Creationism taught at' free school facing closure
Ukip would cut billions from Scottish budget to fund English tax cuts
End of the licence fee: BBC to back radical overhaul of how it is funded
Ukraine crisis: Top Chinese diplomat backs Putin and says West should 'abandon zero-sum mentality'
Boris Nemtsov shot dead: Outspoken Putin critic who had expressed fears for his life is killed near the Kremlin
£17000 - £23000 per annum: Recruitment Genius: Due to the consistent growth of...
£18000 - £25000 per annum: Recruitment Genius: An opportunity exists for an ex...
£20000 - £30000 per annum: Recruitment Genius: An opportunity exists for an ou...
£18000 - £26000 per annum: Recruitment Genius: The fastest growing fitness cha...