Simon Calder's Holiday Helpdesk: A heart patient chasing a flight extension

 

Q. Last July I booked a holiday to South Africa through Expedia, flying on KLM, in April. I then discovered I will need a heart operation at that time. I asked Expedia to contact KLM and ask for a one-year extension. KLM would only give a year's extension from date of purchase of tickets, ie until July 2013. Is there any way we could persuade KLM otherwise? I have sent a fax to KLM with a doctor's letter but had no reply. As we are pensioners, nearly £1,500 on flight tickets is a lot to lose.

Gordon Hamman, Kendal, Cumbria

A. First, I hope the heart operation goes well. Next, your question is intriguing - because I am surprised and impressed that Expedia was able to negotiate any kind of extension. The airline is perfectly entitled to say, approximately, recoup the cost from your travel insurance company. Hats off to Expedia and KLM for being cooperative, though I am afraid that they are unlikely to budge any further.

I agree it sounds most unfair, since you will give them plenty of time to re-sell the original seats. You are asking only to be allowed to take up the travel that you have paid for. But in these difficult days, airlines are inclined to stick firmly to their terms and conditions - and if you book a non-changeable, non-refundable ticket, they have every right to keep your money.

You can try to reclaim some of the charges bundled together as “ taxes”, but by the time various deductions are made there will be only a meagre amount. Sorry I can't be more optimistic.

Click HERE to email Simon.

You can also tweet him your questions @SimonCalder

Voices
voices
News
general electionThis quiz matches undecided voters with the best party for them
News
science
Life and Style
Emoji are rapidly becoming the language of the internet
techWhy internet acronyms are being driven out by emoji
Have you tried new the Independent Digital Edition apps?
Travel
ebookHow to enjoy the perfect short break in 20 great cities
Independent Travel Videos
Independent Travel Videos
Simon Calder in Amsterdam
Independent Travel Videos
Simon Calder in Giverny
Independent Travel Videos
Simon Calder in St John's
Independent Travel Videos
  • Get to the point
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Travel

    Recruitment Genius: Technical Supervisor

    £24800 - £29000 per annum: Recruitment Genius: As one of London's leading Muse...

    Recruitment Genius: Centre Manager

    £14000 - £18000 per annum: Recruitment Genius: This is an exciting opportunity...

    Guru Careers: Accountant

    £28 - 45k (DOE): Guru Careers: An Accountant is needed to take control of the ...

    Recruitment Genius: Hotel Assistant Manager

    £18000 - £20000 per annum: Recruitment Genius: This hotel in Chadderton is a p...

    Day In a Page

    Fishing for votes with Nigel Farage: The Ukip leader shows how he can work an audience as he casts his line to the disaffected of Grimsby

    Fishing is on Nigel Farage's mind

    Ukip leader casts a line to the disaffected
    Who is bombing whom in the Middle East? It's amazing they don't all hit each other

    Who is bombing whom in the Middle East?

    Robert Fisk untangles the countries and factions
    China's influence on fashion: At the top of the game both creatively and commercially

    China's influence on fashion

    At the top of the game both creatively and commercially
    Lord O’Donnell: Former cabinet secretary on the election and life away from the levers of power

    The man known as GOD has a reputation for getting the job done

    Lord O'Donnell's three principles of rule
    Rainbow shades: It's all bright on the night

    Rainbow shades

    It's all bright on the night
    'It was first time I had ever tasted chocolate. I kept a piece, and when Amsterdam was liberated, I gave it to the first Allied soldier I saw'

    Bread from heaven

    Dutch survivors thank RAF for World War II drop that saved millions
    Britain will be 'run for the wealthy and powerful' if Tories retain power - Labour

    How 'the Axe' helped Labour

    UK will be 'run for the wealthy and powerful' if Tories retain power
    Rare and exclusive video shows the horrific price paid by activists for challenging the rule of jihadist extremists in Syria

    The price to be paid for challenging the rule of extremists

    A revolution now 'consuming its own children'
    Welcome to the world of Megagames

    Welcome to the world of Megagames

    300 players take part in Watch the Skies! board game in London
    'Nymphomaniac' actress reveals what it was really like to star in one of the most explicit films ever

    Charlotte Gainsbourg on 'Nymphomaniac'

    Starring in one of the most explicit films ever
    Robert Fisk in Abu Dhabi: The Emirates' out-of-sight migrant workers helping to build the dream projects of its rulers

    Robert Fisk in Abu Dhabi

    The Emirates' out-of-sight migrant workers helping to build the dream projects of its rulers
    Vince Cable interview: Charging fees for employment tribunals was 'a very bad move'

    Vince Cable exclusive interview

    Charging fees for employment tribunals was 'a very bad move'
    Iwan Rheon interview: Game of Thrones star returns to his Welsh roots to record debut album

    Iwan Rheon is returning to his Welsh roots

    Rheon is best known for his role as the Bastard of Bolton. It's gruelling playing a sadistic torturer, he tells Craig McLean, but it hasn't stopped him recording an album of Welsh psychedelia
    Morne Hardenberg interview: Cameraman for BBC's upcoming show Shark on filming the ocean's most dangerous predator

    It's time for my close-up

    Meet the man who films great whites for a living
    Increasing numbers of homeless people in America keep their mobile phones on the streets

    Homeless people keep mobile phones

    A homeless person with a smartphone is a common sight in the US. And that's creating a network where the 'hobo' community can share information - and fight stigma - like never before