Travel Question: Can I claim over issue with Ryanair?

Have a question? Ask our expert Simon Calder

Unfortunately the airline is not responsible for consequential losses of a delay (Getty)

Q On Saturday we left our home in good time to board the 10.05am Ryanair flight from Newcastle to Dublin, to connect with the 2.30pm Norwegian flight to New York.

First they said the flight might be an hour late, which would have been OK. But our plane did not take off until 2.20pm because of high winds in Dublin, and we missed the Norwegian flight. In the middle of all this Ryanair texted me a £5 refreshment voucher, which wound me up even more.

Rebooking for Sunday cost us nearly £600. When we arrived in Ireland, Ryanair staff at Dublin airport advised us to use whatever hotel we could get and claim it back. Only the Radisson was available at €200, so I will fill in the claim forms and hope to be refunded for all of this. But what upset me more was the total lack of interest by Ryanair staff in helping with what was supposed to be the trip of a lifetime for my girlfriend. What is your advice on taking this further?