Travel Unravelled: Is Ryanair allowed to be so strict and inflexible?

We fell foul of Ryanair’s rules on luggage.

Q: I have just come back with my wife from a fabulous holiday in Mallorca arranged via onthebeach.com. However, the site booked us to travel with Ryanair. At Manchester airport we checked in two cases that we thought were on the weight limit of 15kg each but they were, in total, 5kg over and they charged us £100 excess. Coming back from Palma (pictured) we were charged €40 excess baggage. We then went through security and bought some presents that we put in our hand luggage. My wife's hand luggage wouldn't fit in the sizing mechanism so we were charged €50 and had to put the hand luggage into the hold, which caused my wife distress as it contained personal items. Surely there are laws against this type of practice?

Dr Peter Townley, Preston

A: The moment you accepted flights on Ryanair you signed up to the most rigorously enforced baggage regulations in the airline industry. And harsh though it sounds, the Irish airline will have given you plenty of warnings about its rules.

With Ryanair, the 15kg weight limit for checked-in baggage does not mean 18kg or even 15.5kg. But you are perfectly entitled to eliminate excess baggage at the baggage drop: the solution adopted by some travellers who are marginally over the limit is to take out heavy items, such as electrical chargers or books, and put them in pockets.

Coming home, you should have received from Ryanair an email shortly before your flight warning: "Strictly one item of cabin baggage is permitted per passenger weighing up to 10kg with maximum dimensions of 55cm x 40cm x 20cm." And it further specifies that shop purchases "must be carried in your one permitted piece of cabin baggage". Now, that latter rule appears not to be enforced when outbound at a couple of airports, Manchester and Paphos, but everywhere else the dimensions are strictly policed.

In future you may choose to fly on one of Ryanair's rivals: easyJet and Monarch also fly between Manchester and Palma de Mallorca. But bear in mind that all airlines are seeking to increase earnings from "ancillaries" and a good way to do this is strictly to enforce baggage rules. It might strike you as daylight robbery, but to the airlines it is sound business sense.

The Independent travel offers: Discover a world of inspiring destinations

News
people
Arts and Entertainment
Game Of Thrones
Uh-oh, winter is coming. Ouch, my eyes! Ygritte’s a goner. Lysa’s a goner. Tywin’s a goner. Look, a dragon
tvSpoiler warning: The British actor says viewers have 'not seen the last' of his character
Arts and Entertainment
'New Tricks' star Dennis Waterman is departing from the show after he completes filming on two more episodes
tvOnly remaining original cast-member to leave long-running series
Sport
Esteban Cambiasso makes it 3-3
premier league
PROMOTED VIDEO
Have you tried new the Independent Digital Edition apps?
Sport
The Etihad Stadium, home of Manchester City
premier leaguePlus updates from Everton vs Palace
News
people'I hated him during those times'
News
Britain's shadow chancellor Ed Balls (L) challenges reporter Rob Merrick for the ball during the Labour Party versus the media soccer match,
peopleReporter left bleeding after tackle from shadow Chancellor in annual political football match
Sport
Heskey's aim has improved since the end of his English football career

Long after his career in English football has ended, Emile Heskey's impotency in front of goal remains an object of ridicule.

News
i100
News
Dame Vivienne Westwood has been raging pretty much all of her life
peopleFirst memoir extracts show she 'felt pressured' into going out with the Sex Pistols manager
Travel
ebookHow to enjoy the perfect short break in 20 great cities
Arts and Entertainment
Lauryn Hill performing at the O2 Brixton Academy last night
musicSinger was more than 90 minutes late
Sport
Lewis Hamilton in action during the Singapore Grand Prix
Formula OneNico Rosberg retires after 14 laps
News
i100
News
Rumer was diagnosed with bipolarity, attention deficit hyperactivity disorder and post-traumatic stress disorder: 'I was convinced it was a misdiagnosis'
peopleHer debut album caused her post-traumatic stress - how will she cope as she releases her third record?
Arts and Entertainment
tvReview: 'Time Heist' sees a darker side to Peter Capaldi's Doctor
Independent Travel Videos
Independent Travel Videos
Simon Calder in Amsterdam
Independent Travel Videos
Simon Calder in Giverny
Independent Travel Videos
Simon Calder in St John's
Independent Travel Videos
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Travel

    IT Administrator - Graduate

    £18000 Per Annum: Clearwater People Solutions Ltd: ***EXCELLENT OPPORTUNITY FO...

    USA/Florida Travel Consultants £30-50k OTE Essex

    Basic of £18,000 + commission, realistic OTE of £30-£50k : Ocean Holidays: Le...

    Marketing Executive / Member Services Exec

    £20 - 26k + Benefits: Guru Careers: A Marketing Executive / Member Services Ex...

    Sales Account Manager

    £15,000 - £25,000: Recruitment Genius: A fantastic opportunity has arisen for ...

    Day In a Page

    Scottish referendum: The Yes vote was the love that dared speak its name, but it was not to be

    Despite the result, this is the end of the status quo

    Boyd Tonkin on the fall-out from the Scottish referendum
    Manolo Blahnik: The high priest of heels talks flats, Englishness, and why he loves Mary Beard

    Manolo Blahnik: Flats, Englishness, and Mary Beard

    The shoe designer who has been dubbed 'the patron saint of the stiletto'
    The Beatles biographer reveals exclusive original manuscripts of some of the best pop songs ever written

    Scrambled eggs and LSD

    Behind The Beatles' lyrics - thanks to Hunter Davis's original manuscript copies
    'Normcore' fashion: Blending in is the new standing out in latest catwalk non-trend

    'Normcore': Blending in is the new standing out

    Just when fashion was in grave danger of running out of trends, it only went and invented the non-trend. Rebecca Gonsalves investigates
    Dance’s new leading ladies fight back: How female vocalists are now writing their own hits

    New leading ladies of dance fight back

    How female vocalists are now writing their own hits
    Mystery of the Ground Zero wedding photo

    A shot in the dark

    Mystery of the wedding photo from Ground Zero
    His life, the universe and everything

    His life, the universe and everything

    New biography sheds light on comic genius of Douglas Adams
    Save us from small screen superheroes

    Save us from small screen superheroes

    Shows like Agents of S.H.I.E.L.D are little more than marketing tools
    Reach for the skies

    Reach for the skies

    From pools to football pitches, rooftop living is looking up
    These are the 12 best hotel spas in the UK

    12 best hotel spas in the UK

    Some hotels go all out on facilities; others stand out for the sheer quality of treatments
    These Iranian-controlled Shia militias used to specialise in killing American soldiers. Now they are fighting Isis, backed up by US airstrikes

    Widespread fear of Isis is producing strange bedfellows

    Iranian-controlled Shia militias that used to kill American soldiers are now fighting Isis, helped by US airstrikes
    Topshop goes part Athena poster, part last spring Prada

    Topshop goes part Athena poster, part last spring Prada

    Shoppers don't come to Topshop for the unique
    How to make a Lego masterpiece

    How to make a Lego masterpiece

    Toy breaks out of the nursery and heads for the gallery
    Meet the ‘Endies’ – city dwellers who are too poor to have fun

    Meet the ‘Endies’ – city dwellers who are too poor to have fun

    Urbanites are cursed with an acronym pointing to Employed but No Disposable Income or Savings
    Paisley’s decision to make peace with IRA enemies might remind the Arabs of Sadat

    Ian Paisley’s decision to make peace with his IRA enemies

    His Save Ulster from Sodomy campaign would surely have been supported by many a Sunni imam