Travel Unravelled: Is Ryanair allowed to be so strict and inflexible?
We fell foul of Ryanair’s rules on luggage.
Wednesday 15 August 2012
Q: I have just come back with my wife from a fabulous holiday in Mallorca arranged via onthebeach.com. However, the site booked us to travel with Ryanair. At Manchester airport we checked in two cases that we thought were on the weight limit of 15kg each but they were, in total, 5kg over and they charged us £100 excess. Coming back from Palma (pictured) we were charged €40 excess baggage. We then went through security and bought some presents that we put in our hand luggage. My wife's hand luggage wouldn't fit in the sizing mechanism so we were charged €50 and had to put the hand luggage into the hold, which caused my wife distress as it contained personal items. Surely there are laws against this type of practice?
Dr Peter Townley, Preston
A: The moment you accepted flights on Ryanair you signed up to the most rigorously enforced baggage regulations in the airline industry. And harsh though it sounds, the Irish airline will have given you plenty of warnings about its rules.
With Ryanair, the 15kg weight limit for checked-in baggage does not mean 18kg or even 15.5kg. But you are perfectly entitled to eliminate excess baggage at the baggage drop: the solution adopted by some travellers who are marginally over the limit is to take out heavy items, such as electrical chargers or books, and put them in pockets.
Coming home, you should have received from Ryanair an email shortly before your flight warning: "Strictly one item of cabin baggage is permitted per passenger weighing up to 10kg with maximum dimensions of 55cm x 40cm x 20cm." And it further specifies that shop purchases "must be carried in your one permitted piece of cabin baggage". Now, that latter rule appears not to be enforced when outbound at a couple of airports, Manchester and Paphos, but everywhere else the dimensions are strictly policed.
In future you may choose to fly on one of Ryanair's rivals: easyJet and Monarch also fly between Manchester and Palma de Mallorca. But bear in mind that all airlines are seeking to increase earnings from "ancillaries" and a good way to do this is strictly to enforce baggage rules. It might strike you as daylight robbery, but to the airlines it is sound business sense.
The Independent travel offers: Discover a world of inspiring destinations
Long after his career in English football has ended, Emile Heskey's impotency in front of goal remains an object of ridicule.
- 4 Iranian blogger found guilty of insulting Prophet Mohammad on Facebook sentenced to death
- 5 Free U2 album: How the most generous giveaway in music history turned into a PR disaster
Scottish independence referendum: A nation divided against itself
Scottish referendum results: Cross-party consensus collapses amid Tory-Labour spat on the 'English question'
Scottish independence: David Cameron is becoming the 'George Bush of Britain'
Russia freezes Ukraine into submission: Kiev admits country doesn't have enough fuel for winter
Archbishop of Canterbury admits doubts about existence of God
Plebgate MP Andrew Mitchell called officer a 'little s**t', claim court documents 'exposing ex-Chief Whip's 'record of abusing police'
£18000 Per Annum: Clearwater People Solutions Ltd: ***EXCELLENT OPPORTUNITY FO...
Basic of £18,000 + commission, realistic OTE of £30-£50k : Ocean Holidays: Le...
£20 - 26k + Benefits: Guru Careers: A Marketing Executive / Member Services Ex...
£15,000 - £25,000: Recruitment Genius: A fantastic opportunity has arisen for ...