Fawlty no more: British hotels outrank rivals
Friday 25 May 2012
Britain's hotels used to have a reputation for eccentricity – an image best captured in the sitcom Fawlty Towers. But no longer: the nation's hotels have been rated among the best in the world by holidaymakers after eight consecutive year-on-year improvements in customers' ratings.
Rising above the rival travel markets of the United States, Germany, France and Spain, the UK's stock of B&Bs and hotels have been rated above the global average for the first time by users of the travel-review website TripAdvisor.
Releasing a compilation of review data since 2004, the website said that by the end of 2011 British offerings were rated 4.09 out of five on average, up from 3.48 when the website launched eight years ago.
The key driver has been an improvement in customer service and cleanliness, according to the results, with smaller venues outrating larger chains. The data also showed that Cumbria has the best-ranked hotels and B&Bs, with a countywide score of 4.3. "Hotel and B&B owners have, it appears, clearly been listening to the free feedback they have received," TripAdvisor's business president Christine Petersen said.
The Independent travel offers: Discover a world of inspiring destinations
- 1 Cyclist who knocked down three-year-old girl says his life has been 'destroyed'
- 2 A politically correct lefty goes to see Top Gear live – you'll probably believe what happened next
- 4 Isis burns woman alive for refusing to engage in 'extreme' sex act, UN says
As a white man, I'm surprised more women aren't tweeting the hashtag #KillAllWhiteMen
Scotland may have to leave the EU even if it votes to stay in, David Cameron confirms
The day that Britain resigned as a global power
SNP fury as HS2 finds 'no business case' for taking fast train service to Scotland
EU referendum: David Cameron to deny EU migrants and under-18s the chance to vote
A nation of inequality: How the UK is failing to feed its most vulnerable people
£24K + Excellent Benefits: Guru Careers: We are seeking an Events Coordinator ...
Salary 42,000: Royal Yachting Association Cymru Wales: The CEO is responsible ...
£35-40k (DOE) + Benefits: Guru Careers: We are seeking a Marketing Communicati...
£40000 - £50000 per annum: Ashdown Group: A growing business that has been ope...