Voices

Moving house really brings you up to speed with the state of customer service in modern-day Britain. For the past two weeks I have been waging an almost constant war, via Twitter, email and phone, to get companies to do the simplest things like turn up on time (or even on the right day), deliver the correct item or offer help over the phone in something resembling human. I am fortunate in that I am a very minor celebrity with a healthy amount of Twitter followers. Time and again, the moment I tweeted my grievances the managing director or head of customer care would be in touch within 15 minutes promising to solve the problem. This is brilliant for me, but it's a sad state of affairs that problems that are easily solved can only be dealt with because I once dressed as a large squirrel.

Man in gun rampage over breakfast row

A man facing eviction over his hostile temper became enraged by how his wife cooked his eggs and killed her, his stepdaughter and three neighbours with a shotgun before shooting himself.

Pandora: Clip sent to room 101

Feeling sensitive? The BBC is – or so it seems.

How to Win an Election, BBC4<br/>Ask the Chancellors, Channel 4

The camera that set out to discomfort our leaders has become their new best friend

Alan Watkins: Michael Foot &ndash; an intellectual prizefighter

The Labour veteran, who died on Wednesday, seemed bookish, but he was an early television star who relished a skirmish

Stephen and the Sexy Partridge, Trafalgar Studios 2, London

Are you game?" the sexy partridge asks Stephen. "I am!" If such chirpy wit were characteristic of Lily Bevan and Finnian O'Neill's ten o'clock Christmas show, one would leave the theatre singing "fa la la la la". But when Stephen later asks his friend, doubting her sobriety, "Are you high?", one can't help thinking that the adjective could refer to the age and odour of many of her jokes.

Marcus Berkmann: On the spot in the contestant's chair

Just because no one knows Greek any more doesn't make quiz shows easy

For the record: 21/09/2009

"The BBC probably has reached the limits of reasonable expansion." Culture Secretary Ben Bradshaw&rsquo;s message to the corporation at last week's Royal Television Society Cambridge Convention.

Pandora: Anne would have been a weak link, says Ken

Naturally, we think Anne Robinson would have made a splendid mayor of London. Ken Livingstone, however, begs to differ.

Tories wanted me as Mayor, says Robinson

Party turned to Boris after presenter rejected offer to run against Livingstone

Leading article: The reign of Queen Anne

The revelation that Britain's favourite compere, Anne Robinson, might have become the Tory candidate for the post of mayor of London naturally prompts speculation about what she might have campaigned on. We have a few ideas.

Queen Anne: Television royalty

Anne Robinson has been a tabloid journalist, a consumer champion and a terrifying game show host. Even the Conservative Party tried to hire her. But now she's broken the ranks of youthful female BBC presenters to take on the fat cats in a new show. John Walsh meets a true one-off

Matthew Norman: Yum Yum Yentob sings for his supper

After a mixed week for the BBC on the courage-under-fire front (see George Alagiah, below), a rousing thank the Lord for Alan Yentob.

Christina Patterson: The hangover that women can't shake off

Yes, we need cheaper childcare, but the real question for women is &lsquo;Are you hot?&rsquo;

Inside Lines: England expects but Olympic ball game at sixes and sevens

So the other Home Nations are graciously (or rather, ungraciously) allowing Great Britain to be represented by an all-England team in the 2012 Olympic football tournament. Big deal. No doubt though, they'll still be happy for matches to be played as scheduled in Glasgow, Cardiff and possibly Belfast, thus collecting a few bob in gate money. Sorry to disagree with my colleague Jamie Corrigan's Last Word, but such self-centred intransigence will not have gone unnoticed by the International Olympic Committee and Fifa, who see football as one of the Games' money-spinning showpieces. The 2012 chief Lord Coe is too politically polite to say so but you can bet he is privately seething at the bloody-mindedness of the Scotland, Wales and Northern Ireland FAs. At least both men and women's teams will be there in 2012, albeit as England in disguise. And the probability that the men's tournament will now be restricted to players under 21 (with Stuart Pearce strongly tipped to manage it) is good news for the likes of the England youth captain John Bostock, the 17-year-old blossoming star at Spurs, who articulated his Olympic ambitions so well in these pages last week. Unfortunately, other British youngsters who may feel the same are being unjustly denied their opportunity. Now here is an intriguing Olympic poser for our insular cousins. Rugby Sevens is pushing hard for inclusion in 2016. If it gets in will the Scots, Welsh and Irish again refuse to scrum down with England citing the same "principle"?

Blue Peter: A sinking ship

It is suffering a catastrophic fall in ratings &ndash; and its fearsome long-term editor Biddy Baxter accuses the BBC of killing it off as children's tastes change. She's on the war path
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Lake Garda
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Fishing for votes with Nigel Farage: The Ukip leader shows how he can work an audience as he casts his line to the disaffected of Grimsby

Fishing is on Nigel Farage's mind

Ukip leader casts a line to the disaffected
Who is bombing whom in the Middle East? It's amazing they don't all hit each other

Who is bombing whom in the Middle East?

Robert Fisk untangles the countries and factions
China's influence on fashion: At the top of the game both creatively and commercially

China's influence on fashion

At the top of the game both creatively and commercially
Lord O’Donnell: Former cabinet secretary on the election and life away from the levers of power

The man known as GOD has a reputation for getting the job done

Lord O'Donnell's three principles of rule
Rainbow shades: It's all bright on the night

Rainbow shades

It's all bright on the night
'It was first time I had ever tasted chocolate. I kept a piece, and when Amsterdam was liberated, I gave it to the first Allied soldier I saw'

Bread from heaven

Dutch survivors thank RAF for World War II drop that saved millions
Britain will be 'run for the wealthy and powerful' if Tories retain power - Labour

How 'the Axe' helped Labour

UK will be 'run for the wealthy and powerful' if Tories retain power
Rare and exclusive video shows the horrific price paid by activists for challenging the rule of jihadist extremists in Syria

The price to be paid for challenging the rule of extremists

A revolution now 'consuming its own children'
Welcome to the world of Megagames

Welcome to the world of Megagames

300 players take part in Watch the Skies! board game in London
'Nymphomaniac' actress reveals what it was really like to star in one of the most explicit films ever

Charlotte Gainsbourg on 'Nymphomaniac'

Starring in one of the most explicit films ever
Robert Fisk in Abu Dhabi: The Emirates' out-of-sight migrant workers helping to build the dream projects of its rulers

Robert Fisk in Abu Dhabi

The Emirates' out-of-sight migrant workers helping to build the dream projects of its rulers
Vince Cable interview: Charging fees for employment tribunals was 'a very bad move'

Vince Cable exclusive interview

Charging fees for employment tribunals was 'a very bad move'
Iwan Rheon interview: Game of Thrones star returns to his Welsh roots to record debut album

Iwan Rheon is returning to his Welsh roots

Rheon is best known for his role as the Bastard of Bolton. It's gruelling playing a sadistic torturer, he tells Craig McLean, but it hasn't stopped him recording an album of Welsh psychedelia
Russell Brand's interview with Ed Miliband has got everyone talking about The Trews

Everyone is talking about The Trews

Russell Brand's 'true news' videos attract millions of viewers. But today's 'Milibrand' interview introduced his resolutely amateurish style to a whole new crowd
Morne Hardenberg interview: Cameraman for BBC's upcoming show Shark on filming the ocean's most dangerous predator

It's time for my close-up

Meet the man who films great whites for a living