Voices

Moving house really brings you up to speed with the state of customer service in modern-day Britain. For the past two weeks I have been waging an almost constant war, via Twitter, email and phone, to get companies to do the simplest things like turn up on time (or even on the right day), deliver the correct item or offer help over the phone in something resembling human. I am fortunate in that I am a very minor celebrity with a healthy amount of Twitter followers. Time and again, the moment I tweeted my grievances the managing director or head of customer care would be in touch within 15 minutes promising to solve the problem. This is brilliant for me, but it's a sad state of affairs that problems that are easily solved can only be dealt with because I once dressed as a large squirrel.

Man in gun rampage over breakfast row

A man facing eviction over his hostile temper became enraged by how his wife cooked his eggs and killed her, his stepdaughter and three neighbours with a shotgun before shooting himself.

Pandora: Clip sent to room 101

Feeling sensitive? The BBC is – or so it seems.

How to Win an Election, BBC4<br/>Ask the Chancellors, Channel 4

The camera that set out to discomfort our leaders has become their new best friend

Alan Watkins: Michael Foot &ndash; an intellectual prizefighter

The Labour veteran, who died on Wednesday, seemed bookish, but he was an early television star who relished a skirmish

Stephen and the Sexy Partridge, Trafalgar Studios 2, London

Are you game?" the sexy partridge asks Stephen. "I am!" If such chirpy wit were characteristic of Lily Bevan and Finnian O'Neill's ten o'clock Christmas show, one would leave the theatre singing "fa la la la la". But when Stephen later asks his friend, doubting her sobriety, "Are you high?", one can't help thinking that the adjective could refer to the age and odour of many of her jokes.

Marcus Berkmann: On the spot in the contestant's chair

Just because no one knows Greek any more doesn't make quiz shows easy

For the record: 21/09/2009

"The BBC probably has reached the limits of reasonable expansion." Culture Secretary Ben Bradshaw&rsquo;s message to the corporation at last week's Royal Television Society Cambridge Convention.

Pandora: Anne would have been a weak link, says Ken

Naturally, we think Anne Robinson would have made a splendid mayor of London. Ken Livingstone, however, begs to differ.

Tories wanted me as Mayor, says Robinson

Party turned to Boris after presenter rejected offer to run against Livingstone

Leading article: The reign of Queen Anne

The revelation that Britain's favourite compere, Anne Robinson, might have become the Tory candidate for the post of mayor of London naturally prompts speculation about what she might have campaigned on. We have a few ideas.

Queen Anne: Television royalty

Anne Robinson has been a tabloid journalist, a consumer champion and a terrifying game show host. Even the Conservative Party tried to hire her. But now she's broken the ranks of youthful female BBC presenters to take on the fat cats in a new show. John Walsh meets a true one-off

Matthew Norman: Yum Yum Yentob sings for his supper

After a mixed week for the BBC on the courage-under-fire front (see George Alagiah, below), a rousing thank the Lord for Alan Yentob.

Christina Patterson: The hangover that women can't shake off

Yes, we need cheaper childcare, but the real question for women is &lsquo;Are you hot?&rsquo;

Inside Lines: England expects but Olympic ball game at sixes and sevens

So the other Home Nations are graciously (or rather, ungraciously) allowing Great Britain to be represented by an all-England team in the 2012 Olympic football tournament. Big deal. No doubt though, they'll still be happy for matches to be played as scheduled in Glasgow, Cardiff and possibly Belfast, thus collecting a few bob in gate money. Sorry to disagree with my colleague Jamie Corrigan's Last Word, but such self-centred intransigence will not have gone unnoticed by the International Olympic Committee and Fifa, who see football as one of the Games' money-spinning showpieces. The 2012 chief Lord Coe is too politically polite to say so but you can bet he is privately seething at the bloody-mindedness of the Scotland, Wales and Northern Ireland FAs. At least both men and women's teams will be there in 2012, albeit as England in disguise. And the probability that the men's tournament will now be restricted to players under 21 (with Stuart Pearce strongly tipped to manage it) is good news for the likes of the England youth captain John Bostock, the 17-year-old blossoming star at Spurs, who articulated his Olympic ambitions so well in these pages last week. Unfortunately, other British youngsters who may feel the same are being unjustly denied their opportunity. Now here is an intriguing Olympic poser for our insular cousins. Rugby Sevens is pushing hard for inclusion in 2016. If it gets in will the Scots, Welsh and Irish again refuse to scrum down with England citing the same "principle"?

Blue Peter: A sinking ship

It is suffering a catastrophic fall in ratings &ndash; and its fearsome long-term editor Biddy Baxter accuses the BBC of killing it off as children's tastes change. She's on the war path
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peopleStella McCartney apologises over controversial Instagram picture
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Laid bare: the Good2Go app ensures people have a chance to make their intentions clear about having sex
techCould Good2Go end disputes about sexual consent - without being a passion-killer?
Arts and Entertainment
Richard Burr remains the baker to beat on the Great British Bake Off
tvRichard remains the baker to beat as Chetna begins to flake
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footballArsenal 4 Galatasaray 1: Wenger celebrates 18th anniversary in style
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Amazon has added a cautionary warning to Tom and Jerry cartoons on its streaming service
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The village was originally named Llansanffraid-ym-Mechain after the Celtic female Saint Brigit, but the name was changed 150 years ago to Llansantffraid – a decision which suggests the incorrect gender of the saint
newsWelsh town changes its name, but can you spot the difference?
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Italian couples fake UK divorce scam on an ‘industrial scale’

Welcome to Maidenhead, the divorce capital of... Italy

A look at the the legal tourists who exploited our liberal dissolution rules
Time to stop running: At the start of Yom Kippur and with anti-Semitism flourishing, one Jew can no longer ignore his identity

Time to stop running

At the start of Yom Kippur and with anti-Semitism flourishing, one Jew can no longer ignore his identity
Tom and Jerry cartoons now carry a 'racial prejudice' warning on Amazon

Tom and Jerry cartoons now carry a 'racial prejudice' warning on Amazon

The vintage series has often been criticised for racial stereotyping
An app for the amorous: Could Good2Go end disputes about sexual consent - without being a passion-killer?

An app for the amorous

Could Good2Go end disputes about sexual consent - without being a passion-killer?
Llansanffraid is now Llansantffraid. Welsh town changes its name, but can you spot the difference?

Llansanffraid is now Llansantffraid

Welsh town changes its name, but can you spot the difference?
Charlotte Riley: At the peak of her powers

Charlotte Riley: At the peak of her powers

After a few early missteps with Chekhov, her acting career has taken her to Hollywood. Next up is a role in the BBC’s gangster drama ‘Peaky Blinders’
She's having a laugh: Britain's female comedians have never had it so good

She's having a laugh

Britain's female comedians have never had it so good, says stand-up Natalie Haynes
Sistine Chapel to ‘sing’ with new LED lights designed to bring Michelangelo’s masterpiece out of the shadows

Let there be light

Sistine Chapel to ‘sing’ with new LEDs designed to bring Michelangelo’s masterpiece out of the shadows
Great British Bake Off, semi-final, review: Richard remains the baker to beat

Tensions rise in Bake Off's pastry week

Richard remains the baker to beat as Chetna begins to flake
Paris Fashion Week, spring/summer 2015: Time travel fashion at Louis Vuitton in Paris

A look to the future

It's time travel fashion at Louis Vuitton in Paris
The 10 best bedspreads

The 10 best bedspreads

Before you up the tog count on your duvet, add an extra layer and a room-changing piece to your bed this autumn
Arsenal vs Galatasaray: Five things we learnt from the Emirates

Arsenal vs Galatasaray

Five things we learnt from the Gunners' Champions League victory at the Emirates
Stuart Lancaster’s long-term deal makes sense – a rarity for a decision taken by the RFU

Lancaster’s long-term deal makes sense – a rarity for a decision taken by the RFU

This deal gives England a head-start to prepare for 2019 World Cup, says Chris Hewett
Ebola outbreak: The children orphaned by the virus – then rejected by surviving relatives over fear of infection

The children orphaned by Ebola...

... then rejected by surviving relatives over fear of infection
Pride: Are censors pandering to homophobia?

Are censors pandering to homophobia?

US film censors have ruled 'Pride' unfit for under-16s, though it contains no sex or violence