Moving house really brings you up to speed with the state of customer service in modern-day Britain. For the past two weeks I have been waging an almost constant war, via Twitter, email and phone, to get companies to do the simplest things like turn up on time (or even on the right day), deliver the correct item or offer help over the phone in something resembling human. I am fortunate in that I am a very minor celebrity with a healthy amount of Twitter followers. Time and again, the moment I tweeted my grievances the managing director or head of customer care would be in touch within 15 minutes promising to solve the problem. This is brilliant for me, but it's a sad state of affairs that problems that are easily solved can only be dealt with because I once dressed as a large squirrel.

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Independent Crossword

Inside Lines: England expects but Olympic ball game at sixes and sevens

So the other Home Nations are graciously (or rather, ungraciously) allowing Great Britain to be represented by an all-England team in the 2012 Olympic football tournament. Big deal. No doubt though, they'll still be happy for matches to be played as scheduled in Glasgow, Cardiff and possibly Belfast, thus collecting a few bob in gate money. Sorry to disagree with my colleague Jamie Corrigan's Last Word, but such self-centred intransigence will not have gone unnoticed by the International Olympic Committee and Fifa, who see football as one of the Games' money-spinning showpieces. The 2012 chief Lord Coe is too politically polite to say so but you can bet he is privately seething at the bloody-mindedness of the Scotland, Wales and Northern Ireland FAs. At least both men and women's teams will be there in 2012, albeit as England in disguise. And the probability that the men's tournament will now be restricted to players under 21 (with Stuart Pearce strongly tipped to manage it) is good news for the likes of the England youth captain John Bostock, the 17-year-old blossoming star at Spurs, who articulated his Olympic ambitions so well in these pages last week. Unfortunately, other British youngsters who may feel the same are being unjustly denied their opportunity. Now here is an intriguing Olympic poser for our insular cousins. Rugby Sevens is pushing hard for inclusion in 2016. If it gets in will the Scots, Welsh and Irish again refuse to scrum down with England citing the same "principle"?

Blue Peter: A sinking ship

It is suffering a catastrophic fall in ratings – and its fearsome long-term editor Biddy Baxter accuses the BBC of killing it off as children's tastes change. She's on the war path

Cover Stories: Peter Leonard; Alastair Campbell's new novel

* The debut crime novel by Peter Leonard, Quiver, will be launched by Faber on 2 October and is already being touted as one of their books of the year. But why has the author waited until he is 57 to publish a book? Early criticism from his dad can't have helped: he once described his son's early characters as "like strips of leather drying in the sun" – and when your dad is Elmore Leonard, the "Dickens of Detroit", that's hard. Fortunately, early reviews of Leonard Jnr's first work are much more positive: it has "a filmic style that is reminiscent of the Coen brothers and Tarantino", says one.

Rebecca Tyrrell: 'It's a JFK/Diana moment in our home. Yes, Carol Vorderman has departed from Countdown'

I don't think I will ever forget Matthew's animal yelp of distress as he read a two-day old English newspaper in a Greek taverna on the tiny, peaceful island of Poros. "Sweet Lord Jesus, no," he wailed. "What have they done? God damn them all to hell, what have they done?"

Weakest Link's Anne Robinson banned from driving

Weakest Link television presenter Anne Robinson was banned from driving for six months today after admitting her fourth speeding offence.

Sooty: his place in history

He was bought last week for £1m. But did you know his birthday tribute to Nelson Mandela is the most popular? Or that he always has a hand in the key moments in our national life? By Cole Moreton

Sport on TV: Life in the fast and furious lane of swinging Sixties

A certain young Englishman may have got us all watching Formula One again, but it's hard not to conclude that the golden era was the Sixties, when Graham Hill bestrode the world like a cross between Ayrton Senna and, er, Leslie Phillips.

If women ruled the world

With Spain's government now female-dominated, the proposition no longer seems hypothetical. Six writers imagine what life would be like

Fond farewell to the genius of Miles Kington

The difference between wisdom and knowledge, according to the late, great humorist writer Miles Kington, is that knowledge consists of knowing that tomato is a fruit. Wisdom is not putting it in a fruit salad.

Bong! A change of tune at Westminster

Today, the bells that chime the quarter hours at the Houses of Parliament will fall silent for the first time in 50 years in order to undergo repairs. Cahal Milmo talks to the Keeper of the Great Clock

Accept rescue plan or face bankruptcy, warns Eurotunnel chief

Eurotunnel, the debt-ridden Channel Tunnel operator, finally unveiled its latest rescue plan yesterday, coupled with a warning that unless shareholders and bondholders backed the deal it would mean bankruptcy.

Prescott quits grace-and-favour residence

John Prescott, the Deputy Prime Minister, bowed to growing pressure over his use of a grace and favour residence last night and announced that he was to give up Dorneywood.

Philip Hampton & Bryan Sanderson: The constitution is dead, but the EU moves on

We have set up a group to articulate pro-European business sentiment in Britain

Giles' fortunes revived after 'breakdown' of Weakest Link

The battling left-armer was delighted to prove his critics wrong in England's Ashes success, says David Llewellyn
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'There is a battle going on inside us that is never discussed'

Masculinity in crisis?

'There is a battle going on inside us that is never discussed'
Have US shock jocks gone too far?

Have US shock jocks gone too far?

An incendiary remark from Rush Limbaugh may be the beginning of the end for outspoken right-wing US broadcasters
The ‘Beverly Hills’ of Surrey pays more income tax than big cities of the North

The ‘Beverly Hills’ of Surrey

Elmbridge pays more income tax than big cities of the North
Heavenly Bodies

Heavenly Bodies

Michael Landy's artistic marriage made in heaven... and hell
'He will always be a friend': Jackie Stewart backs Polanski

'He will always be a friend'

Jackie Stewart backs Roman Polanski
The price of pacifism: Refusing to go to war is finally being recognised as a brave act

The price of pacifism

From the Second World War refusenik to the 19-year-old Israeli, Holly Williams talks to five people who risked shame and suffering to take a stand as conscientious objector.
'It was mass hysteria': Jason Isaacs on groupies, theatre bores and snogging James Bond

Jason Isaacs: Groupies, theatre bores and James Bond

To millions, Jason Isaacs is one of Harry Potter's arch enemies – but his wife prefers him as a Scottish TV detective.
Notes from a small island: Is Sealand an independent 'micronation' or an illegal fortress?

Sealand: 'Micronation' or illegal fortress?

Thomas Hodgkinson spent a week at the tiny platform off the Suffolk coast to find out.
Not a bad bone: Mark Hix cooks with cutlets and ribs

Mark Hix cooks with cutlets and ribs

If you ignore cutlets and ribs, you'll risk missing out on some delicious and easy meals, says our chef.
The experts' guide to summer: From getting fit for the beach to recreating that Olympic buzz

The experts' guide to summer

From getting fit for the beach to recreating that Olympic buzz
Sex, drugs and fast cars: The legend of James Hunt has set Hollywood hearts racing

Legend of James Hunt has set Hollywood hearts racing

Early glimpses of Ron Howard's film Rush suggest it will portray Hunt as a high-living lothario, with an insatiable appetite for partying.
Macklemore: 'I don't have moderation when using drugs and alcohol. It was hurting my life'

Macklemore: 'I don't have moderation'

The next Vanilla Ice or the next Eminem? Macklemore doesn't have a record contract – but he does have the UK's biggest-selling single of the year.
Don't be shy: Bill Granger's Sri Lankan recipes

Don't be shy: Bill Granger's Sri Lankan recipes

Sri Lankan cuisine is light, sunny, wonderfully spiced – and so easy to cook from scratch. Just as soon as you've broken into the coconut, that is.
Sir James Dyson’s latest project: Cleaning up hospitals

Sir James Dyson’s latest project: Cleaning up hospitals

Doctors are hailing the revamp of a Bath neonatal unit, where babies sleep more and feed better, as the model for patient care
One man returns to Argentina's town that drowned

One man returns to Argentina's town that drowned

Epecuen was submerged under 10 metres of water in 1985. Now the floods have gone – and 83-year-old Pablo Novak has moved back in