Moving house really brings you up to speed with the state of customer service in modern-day Britain. For the past two weeks I have been waging an almost constant war, via Twitter, email and phone, to get companies to do the simplest things like turn up on time (or even on the right day), deliver the correct item or offer help over the phone in something resembling human. I am fortunate in that I am a very minor celebrity with a healthy amount of Twitter followers. Time and again, the moment I tweeted my grievances the managing director or head of customer care would be in touch within 15 minutes promising to solve the problem. This is brilliant for me, but it's a sad state of affairs that problems that are easily solved can only be dealt with because I once dressed as a large squirrel.
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Wednesday 02 February 2005
Tuesday 01 February 2005
Saturday 04 December 2004
Wednesday 06 October 2004
The valleys are in uproar. EU statisticians would now be as welcome in Wales as the news that Anne Robinson is buying a holiday cottage in the village next door. Forgetting to put this land of minstrels and poets on the cover of the 2004 Eurostat Yearbook was probably not the most sensible way of advancing to "ever closer union", all things considered.
Thursday 02 October 2003
Monday 17 March 2003
Sunday 13 October 2002
Sunday 22 September 2002
Tuesday 17 September 2002
Saturday 10 August 2002
Thursday 13 June 2002
Tuesday 11 June 2002
Thursday 23 May 2002
Sunday 19 May 2002
Saturday 27 November 1999
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