Voices

Moving house really brings you up to speed with the state of customer service in modern-day Britain. For the past two weeks I have been waging an almost constant war, via Twitter, email and phone, to get companies to do the simplest things like turn up on time (or even on the right day), deliver the correct item or offer help over the phone in something resembling human. I am fortunate in that I am a very minor celebrity with a healthy amount of Twitter followers. Time and again, the moment I tweeted my grievances the managing director or head of customer care would be in touch within 15 minutes promising to solve the problem. This is brilliant for me, but it's a sad state of affairs that problems that are easily solved can only be dealt with because I once dressed as a large squirrel.

FOCUS: THE FIFTY-SOMETHINGS: Still behaving badly? The baby- boomers who refuse to go quietly

Healthier, wealthier and better-educated than their parents were, the new middle-aged are refusing to give up their youth without a fight

Robert Hanks' Television Review

"SCHOOLGIRL KILLER", last night's film for Under the Sun (BBC2), was riddled with contradictory images. In the first seconds, the camera homed in on a woman's serious, beautiful face, then pulled out to reveal that she was clutching a teddy bear. The car in which she was riding bumped past a horse-drawn buggy. Later, shacks, dirt tracks and the cowboys of southern Ethiopia gave way to the tower blocks, highways and cosmopolitan society of Addis Ababa (where, on the terraces of Parisian-style cafes, people were glimpsed sipping espresso and reading columns by Anne Robinson. How sophisticated is that?).

Straw says sorry for insult to Liverpool

Scousers Answer Back

Responsibility breeds content

UNTIL RECENTLY, I had always thought that the only interesting thing about Will Carling was that his thighs are said to be so massive that he is physically unable to cross his legs. The rest - his rugby playing, his somewhat accident-prone love-life, his surprising career as a management guru, his iffy relationship with Diana, Princess of Wales - seemed relatively predictable and tedious, but those legs, and the way they made apparently normal women go all quiet and glassy-eyed, reminded you that, in spite of our obsession with the subject, female sexual desire still remains a profound mystery.

Media: Analysis - Who's watching the watchmen?

DID DIXONS really sell second-hand goods as new? Do Ford Mondeos sometimes lean to the left? Did Airtours arrange holidays in hotels surrounded by barbed wire and located in bandit country?

Because I'm worth it: The Deborah Ross Interview: Anne Robinson

Low self-esteem has never been a problem for Anne Robinson. Even the recent criticism of BBC's Watchdog is only a blip in her spectacularly successful pursuit of wealth and fame. But how does someone so bossy come to terms with the shambles of everyday life?

Profile: Anne Robinson: Annie gets her gun

She tells like it is and now she's got the captains of industry worried. Michael Leapman reports

style police

These shoes were made for walking

Caring big sister vs nagging aunt

ITV's `We Can Work it Out' will wear kid gloves to wage war against the BBC's snappy `Watchdog'. Who's got it right?

Women of many parts

Is it so unreasonable to want to combine babies and a serious, part-time career? A new book by Jayne Buxton argues not (and she's a management consultant, so she should know)

Review: What a lark, ascending to fame

He is an ordinary man, seen going about his humdrum job - yet millions of TV viewers have taken him to their hearts. Jeremy Spake takes it all in his stride, but tells Anthony Clavane that fame's a fickle game, and he won't be caught on the hop when Anne Robinson turns her steely gaze upon him.

Profile: It could be fame, it could be love, it can't be both

She became famous for being famous ... Anthea Turner was managed to TV stardom by her husband cum business manager. Then she found new/true love and as Sam Taylor discovers is now famous for being notorious.

The credit card people have just sent you a pair of scissors ...

Look at yourself. It's early January and you are horribly short of money after the recent mandatory purchase of a half-life-size Scalextric Monaco Grand Prix (pounds 498.99) and a complete set of Spice Girl Dolls (pounds 21.99 each) complete with fully-accessorised electric Union Jack Spicemobile (don't ask). Having failed to penetrate the intricacies of the self-assessment tax form, you face paying the Inland Revenue a penalty of pounds 100 at the end of the month. The bank are wondering, a little noisily, if your overdraft should really be creeping into five figures. The credit card people have sent you a pair of scissors in the post. The great-aunt in Palm Springs, on whose imminent demise and legacy you were pinning all hopes of affording a holiday this summer, has become more spry than ever and has gone snow- boarding in Aspen. A huge bailiff from the local council is on your doorstep, all pristine trainers and nasty haircut. What do you do?

I'm Anne Robinson, and no messing

Now here's a straight-thinking woman with a career strategy: 'My tip is that everyone should aim for a million a year.' It seems to work all right for her. But who knows why?

Prankster upsets viewers with his particular points

The BBC is investigating how a prankster could have placed a hoax message on the Points of View answering machine, outraging dozens of callers to the television show.
Voices
On the last day of campaigning before the polling booths open, the SNP leader has written to voters in a final attempt to convince them to vote for independence
voicesIs a huge gamble on oil keeping the First Minister up at night?
Life and Style
tech

Apple has been hit by complaints about the 1.1GB download

Arts and Entertainment
Pointless host Alexander Armstrong will voice Danger Mouse on CBBC
tv

Much-loved cartoon character returns - without Sir David Jason

Arts and Entertainment
Liam Neeson said he wouldn't
tv

Liam Neeson's Downton dreams

Arts and Entertainment
Actor and director Zach Braff
tv

News
i100
Arts and Entertainment
Rosalind Buckland, the inspiration for Cider with Rosie died this week
booksBut what is it like to be the person who inspires a classic work of art?
Arts and Entertainment
tv

News
i100
Arts and Entertainment
The former Doctor Who actor is to play a vicar is search of a wife
film

Matt Smith is set to join cast of the Jane Austen classic - with a twist

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Independent Travel
Panama
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Bruges
The Jura Mountains
Dubrovnik & the Dalmatian Coast
Prices correct as of 17 September 2014
Mystery of the Ground Zero wedding photo

A shot in the dark

Mystery of the wedding photo from Ground Zero
His life, the universe and everything

His life, the universe and everything

New biography sheds light on comic genius of Douglas Adams
Save us from small screen superheroes

Save us from small screen superheroes

Shows like Agents of S.H.I.E.L.D are little more than marketing tools
Reach for the skies

Reach for the skies

From pools to football pitches, rooftop living is looking up
These are the 12 best hotel spas in the UK

12 best hotel spas in the UK

Some hotels go all out on facilities; others stand out for the sheer quality of treatments
These Iranian-controlled Shia militias used to specialise in killing American soldiers. Now they are fighting Isis, backed up by US airstrikes

Widespread fear of Isis is producing strange bedfellows

Iranian-controlled Shia militias that used to kill American soldiers are now fighting Isis, helped by US airstrikes
Topshop goes part Athena poster, part last spring Prada

Topshop goes part Athena poster, part last spring Prada

Shoppers don't come to Topshop for the unique
How to make a Lego masterpiece

How to make a Lego masterpiece

Toy breaks out of the nursery and heads for the gallery
Meet the ‘Endies’ – city dwellers who are too poor to have fun

Meet the ‘Endies’ – city dwellers who are too poor to have fun

Urbanites are cursed with an acronym pointing to Employed but No Disposable Income or Savings
Paisley’s decision to make peace with IRA enemies might remind the Arabs of Sadat

Ian Paisley’s decision to make peace with his IRA enemies

His Save Ulster from Sodomy campaign would surely have been supported by many a Sunni imam
'She was a singer, a superstar, an addict, but to me, her mother, she is simply Amy'

'She was a singer, a superstar, an addict, but to me, her mother, she is simply Amy'

Exclusive extract from Janis Winehouse's poignant new memoir
Is this the role to win Cumberbatch an Oscar?

Is this the role to win Cumberbatch an Oscar?

The Imitation Game, film review
England and Roy Hodgson take a joint step towards redemption in Basel

England and Hodgson take a joint step towards redemption

Welbeck double puts England on the road to Euro 2016
Relatives fight over Vivian Maier’s rare photos

Relatives fight over Vivian Maier’s rare photos

Pictures removed from public view as courts decide ownership
‘Fashion has to be fun. It’s a big business, not a cure for cancer’

‘Fashion has to be fun. It’s a big business, not a cure for cancer’

Donatella Versace at New York Fashion Week