Moving house really brings you up to speed with the state of customer service in modern-day Britain. For the past two weeks I have been waging an almost constant war, via Twitter, email and phone, to get companies to do the simplest things like turn up on time (or even on the right day), deliver the correct item or offer help over the phone in something resembling human. I am fortunate in that I am a very minor celebrity with a healthy amount of Twitter followers. Time and again, the moment I tweeted my grievances the managing director or head of customer care would be in touch within 15 minutes promising to solve the problem. This is brilliant for me, but it's a sad state of affairs that problems that are easily solved can only be dealt with because I once dressed as a large squirrel.

FOCUS: THE FIFTY-SOMETHINGS: Still behaving badly? The baby- boomers who refuse to go quietly

Healthier, wealthier and better-educated than their parents were, the new middle-aged are refusing to give up their youth without a fight

Robert Hanks' Television Review

"SCHOOLGIRL KILLER", last night's film for Under the Sun (BBC2), was riddled with contradictory images. In the first seconds, the camera homed in on a woman's serious, beautiful face, then pulled out to reveal that she was clutching a teddy bear. The car in which she was riding bumped past a horse-drawn buggy. Later, shacks, dirt tracks and the cowboys of southern Ethiopia gave way to the tower blocks, highways and cosmopolitan society of Addis Ababa (where, on the terraces of Parisian-style cafes, people were glimpsed sipping espresso and reading columns by Anne Robinson. How sophisticated is that?).

Straw says sorry for insult to Liverpool

Scousers Answer Back

Responsibility breeds content

UNTIL RECENTLY, I had always thought that the only interesting thing about Will Carling was that his thighs are said to be so massive that he is physically unable to cross his legs. The rest - his rugby playing, his somewhat accident-prone love-life, his surprising career as a management guru, his iffy relationship with Diana, Princess of Wales - seemed relatively predictable and tedious, but those legs, and the way they made apparently normal women go all quiet and glassy-eyed, reminded you that, in spite of our obsession with the subject, female sexual desire still remains a profound mystery.

Media: Analysis - Who's watching the watchmen?

DID DIXONS really sell second-hand goods as new? Do Ford Mondeos sometimes lean to the left? Did Airtours arrange holidays in hotels surrounded by barbed wire and located in bandit country?

Because I'm worth it: The Deborah Ross Interview: Anne Robinson

Low self-esteem has never been a problem for Anne Robinson. Even the recent criticism of BBC's Watchdog is only a blip in her spectacularly successful pursuit of wealth and fame. But how does someone so bossy come to terms with the shambles of everyday life?

Profile: Anne Robinson: Annie gets her gun

She tells like it is and now she's got the captains of industry worried. Michael Leapman reports

style police

These shoes were made for walking

Caring big sister vs nagging aunt

ITV's `We Can Work it Out' will wear kid gloves to wage war against the BBC's snappy `Watchdog'. Who's got it right?

Women of many parts

Is it so unreasonable to want to combine babies and a serious, part-time career? A new book by Jayne Buxton argues not (and she's a management consultant, so she should know)

Review: What a lark, ascending to fame

He is an ordinary man, seen going about his humdrum job - yet millions of TV viewers have taken him to their hearts. Jeremy Spake takes it all in his stride, but tells Anthony Clavane that fame's a fickle game, and he won't be caught on the hop when Anne Robinson turns her steely gaze upon him.

Profile: It could be fame, it could be love, it can't be both

She became famous for being famous ... Anthea Turner was managed to TV stardom by her husband cum business manager. Then she found new/true love and as Sam Taylor discovers is now famous for being notorious.

The credit card people have just sent you a pair of scissors ...

Look at yourself. It's early January and you are horribly short of money after the recent mandatory purchase of a half-life-size Scalextric Monaco Grand Prix (pounds 498.99) and a complete set of Spice Girl Dolls (pounds 21.99 each) complete with fully-accessorised electric Union Jack Spicemobile (don't ask). Having failed to penetrate the intricacies of the self-assessment tax form, you face paying the Inland Revenue a penalty of pounds 100 at the end of the month. The bank are wondering, a little noisily, if your overdraft should really be creeping into five figures. The credit card people have sent you a pair of scissors in the post. The great-aunt in Palm Springs, on whose imminent demise and legacy you were pinning all hopes of affording a holiday this summer, has become more spry than ever and has gone snow- boarding in Aspen. A huge bailiff from the local council is on your doorstep, all pristine trainers and nasty haircut. What do you do?

I'm Anne Robinson, and no messing

Now here's a straight-thinking woman with a career strategy: 'My tip is that everyone should aim for a million a year.' It seems to work all right for her. But who knows why?

Prankster upsets viewers with his particular points

The BBC is investigating how a prankster could have placed a hoax message on the Points of View answering machine, outraging dozens of callers to the television show.
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Pompeii, Capri & the Bay of Naples
Seven Cities of Italy
Burgundy, the River Rhone & Provence
Prague, Budapest and Vienna
Lake Garda
Minoan Crete and Santorini
Prices correct as of 1 May 2015
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Bread from heaven

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Britain will be 'run for the wealthy and powerful' if Tories retain power - Labour

How 'the Axe' helped Labour

UK will be 'run for the wealthy and powerful' if Tories retain power
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The price to be paid for challenging the rule of extremists

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Welcome to the world of Megagames

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Charlotte Gainsbourg on 'Nymphomaniac'

Starring in one of the most explicit films ever
Robert Fisk in Abu Dhabi: The Emirates' out-of-sight migrant workers helping to build the dream projects of its rulers

Robert Fisk in Abu Dhabi

The Emirates' out-of-sight migrant workers helping to build the dream projects of its rulers
Vince Cable interview: Charging fees for employment tribunals was 'a very bad move'

Vince Cable exclusive interview

Charging fees for employment tribunals was 'a very bad move'
Iwan Rheon interview: Game of Thrones star returns to his Welsh roots to record debut album

Iwan Rheon is returning to his Welsh roots

Rheon is best known for his role as the Bastard of Bolton. It's gruelling playing a sadistic torturer, he tells Craig McLean, but it hasn't stopped him recording an album of Welsh psychedelia
Russell Brand's interview with Ed Miliband has got everyone talking about The Trews

Everyone is talking about The Trews

Russell Brand's 'true news' videos attract millions of viewers. But today's 'Milibrand' interview introduced his resolutely amateurish style to a whole new crowd
Morne Hardenberg interview: Cameraman for BBC's upcoming show Shark on filming the ocean's most dangerous predator

It's time for my close-up

Meet the man who films great whites for a living
Increasing numbers of homeless people in America keep their mobile phones on the streets

Homeless people keep mobile phones

A homeless person with a smartphone is a common sight in the US. And that's creating a network where the 'hobo' community can share information - and fight stigma - like never before
'Queer saint' Peter Watson left his mark on British culture by bankrolling artworld giants

'Queer saint' who bankrolled artworld giants

British culture owes a huge debt to Peter Watson, says Michael Prodger
Pushkin Prizes: Unusual exchange programme aims to bring countries together through culture

Pushkin Prizes brings countries together

Ten Scottish schoolchildren and their Russian peers attended a creative writing workshop in the Highlands this week
14 best kids' hoodies

14 best kids' hoodies

Don't get caught out by that wind on the beach. Zip them up in a lightweight top to see them through summer to autumn
Robert Fisk in Abu Dhabi: The acceptable face of the Emirates

The acceptable face of the Emirates

Has Abu Dhabi found a way to blend petrodollars with principles, asks Robert Fisk