Moving house really brings you up to speed with the state of customer service in modern-day Britain. For the past two weeks I have been waging an almost constant war, via Twitter, email and phone, to get companies to do the simplest things like turn up on time (or even on the right day), deliver the correct item or offer help over the phone in something resembling human. I am fortunate in that I am a very minor celebrity with a healthy amount of Twitter followers. Time and again, the moment I tweeted my grievances the managing director or head of customer care would be in touch within 15 minutes promising to solve the problem. This is brilliant for me, but it's a sad state of affairs that problems that are easily solved can only be dealt with because I once dressed as a large squirrel.

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These shoes were made for walking

Caring big sister vs nagging aunt

ITV's `We Can Work it Out' will wear kid gloves to wage war against the BBC's snappy `Watchdog'. Who's got it right?

Women of many parts

Is it so unreasonable to want to combine babies and a serious, part-time career? A new book by Jayne Buxton argues not (and she's a management consultant, so she should know)

Review: What a lark, ascending to fame

He is an ordinary man, seen going about his humdrum job - yet millions of TV viewers have taken him to their hearts. Jeremy Spake takes it all in his stride, but tells Anthony Clavane that fame's a fickle game, and he won't be caught on the hop when Anne Robinson turns her steely gaze upon him.

Profile: It could be fame, it could be love, it can't be both

She became famous for being famous ... Anthea Turner was managed to TV stardom by her husband cum business manager. Then she found new/true love and as Sam Taylor discovers is now famous for being notorious.

The credit card people have just sent you a pair of scissors ...

Look at yourself. It's early January and you are horribly short of money after the recent mandatory purchase of a half-life-size Scalextric Monaco Grand Prix (pounds 498.99) and a complete set of Spice Girl Dolls (pounds 21.99 each) complete with fully-accessorised electric Union Jack Spicemobile (don't ask). Having failed to penetrate the intricacies of the self-assessment tax form, you face paying the Inland Revenue a penalty of pounds 100 at the end of the month. The bank are wondering, a little noisily, if your overdraft should really be creeping into five figures. The credit card people have sent you a pair of scissors in the post. The great-aunt in Palm Springs, on whose imminent demise and legacy you were pinning all hopes of affording a holiday this summer, has become more spry than ever and has gone snow- boarding in Aspen. A huge bailiff from the local council is on your doorstep, all pristine trainers and nasty haircut. What do you do?

I'm Anne Robinson, and no messing

Now here's a straight-thinking woman with a career strategy: 'My tip is that everyone should aim for a million a year.' It seems to work all right for her. But who knows why?

Prankster upsets viewers with his particular points

The BBC is investigating how a prankster could have placed a hoax message on the Points of View answering machine, outraging dozens of callers to the television show.

The worst bout of flu ever, the worst poetry reading - in the world - ever, and the best of send-offs

Well, I'm sure glad that's over. I've just spent seven days of agony, stricken by this loathsome virus that's working its way through the metropolis, closing all the theatres in the West End (it attacks understudies, apparently, with a special fury) and turning every conversation in media- land into an antiphon of shared symptoms: "Yeah, I had it too. Yeah, all last week. Yeah, the chest infection. Honestly, I thought I was going to die ..."

AUNTIES UNITED

Journalists Eve Pollard, Clare Rayner and Anne Robinson among friends and former colleagues at a memorial service to the agony aunt Marjorie Proops.

NAPF chief proposes end to tax-free nest eggs

Anne Robinson, director general of the National Association of Pension Funds, yesterday courted controversy by suggesting that the Government scraps the 25 per cent tax-free lump sum paid to millions of people on retirement, in exchange for restoring tax breaks previously enjoyed by the pension fund industry, writes Nic Cicutti.

Folletts accept libel damages

Ken and Barbara Follett yesterday accepted undisclosed libel damages over a newspaper column which questioned the sincerity of their fund-raising activities for the Labour Party.

The horrific secrets of 25 Cromwell Street

The Gloucester victims: The 10 women and girls Frederick and Rosemary West are alleged to have murdered

Media frenzy as Rosemary West faces murder jury

Gloucester killings: Trial of builder's widow begins nine months after he committed suicide in his prison cell
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Andrew Mitchell: 'It's no good feeling hard done by'

Andrew Mitchell: 'It's no good feeling hard done by'

In his first interview since 'plebgate', the former Chief Whip opens up just enough to concede that, in politics, you have to take the rough with the smooth
Corruption and the FCO: Blue skies, white sands, dark clouds

Corruption and the FCO: Blue skies, white sands, dark clouds

Special report: Met police call for criminal inquiry into former diplomat's Cayman Islands rule
Fallen angel: Winona Ryder on bouncing back from her decade in the wilderness

Fallen angel: Winona Ryder bounces back

She owned the 1990s... but then she disappeared. Now, Ms Ryder is back with quite the bang in her latest role, as the wife of a notorious real-life Mob hitman.
Roman Polanski shakes Cannes Film Festival

Roman Polanski shakes Cannes Film Festival

The director's new film, 'Venus in Fur', is one of the raciest on offer
Rev Richard Coles: 'I don’t have any concerns that God is cross with me for being gay and eventually the Church won’t either'

Rev Richard Coles on the Church and homosexuality

The mellifluous, erudite and witty Coles is the nation's most pop-culture-friendly priest
'Baghdad likes to live from crisis to crisis': Civil war looms in Iraq

Patrick Cockburn: Civil war looms in Iraq

The governor of Kirkuk - one of the country's most violent but successful provinces - fears the worst
Written on the body: Tattooists at pains to point out their artistic credentials

Written on the body

Tattooists at pains to point out their artistic credentials
Conquering Everest: 60 facts about the world's tallest mountain

Conquering Everest: 60 facts about the world's tallest mountain

The IoS marks the sixtieth anniversary of Sir Edmund Hillary and Tenzing Norgay first reaching the peak of the highest mountain on Earth
A new, and irreversible, Dust Bowl looms

Rupert Cornwell: A new, and irreversible, Dust Bowl looms

The destructive power of tornadoes will be as nothing once the Great Plains' vast underground water reserve dries up
Every creature's needless death diminshes us all

Philip Hoare: Every creature's needless death diminishes us all

A 60 per cent decline in our national species should alarm us, yet few of us act. But to mind more about animals would reflect well on society
Killing with kindness: Burma's religious battleground - and the monks at the heart of it

Killing with kindness: Burma's religious battleground

Six years ago, the world cheered the monks behind Burma’s Saffron Revolution. Now, a horrific new eruption of religious slaughter is being blamed on a 'Buddhist Bin Laden'.
Let's take it outside: Bill Granger's Bank Holiday feast

Let's take it outside: Bill Granger's Bank Holiday feast

You can’t always depend on the weather – but you can avoid the pitfalls of the British barbecue by preparing an elaborate outdoor feast indoors ahead of time...
The Calvin report: Stirring Champions League final shows how far English game must advance

The Calvin report

Stirring Champions League final shows how far English game must advance
10 big questions for the British & Irish Lions to answer

10 big questions for the British & Irish Lions to answer

Warren Gatland's squad fly Down Under aiming to do justice to the expectations – and hoping the Wallabies stay in the pub
The Last Word: Golf must end the hypocrisy before its halo slips totally

The Last Word

Golf must end the hypocrisy before its halo slips totally