Moving house really brings you up to speed with the state of customer service in modern-day Britain. For the past two weeks I have been waging an almost constant war, via Twitter, email and phone, to get companies to do the simplest things like turn up on time (or even on the right day), deliver the correct item or offer help over the phone in something resembling human. I am fortunate in that I am a very minor celebrity with a healthy amount of Twitter followers. Time and again, the moment I tweeted my grievances the managing director or head of customer care would be in touch within 15 minutes promising to solve the problem. This is brilliant for me, but it's a sad state of affairs that problems that are easily solved can only be dealt with because I once dressed as a large squirrel.
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The worst bout of flu ever, the worst poetry reading - in the world - ever, and the best of send-offs
Thursday 30 January 1997
Tuesday 28 January 1997
Friday 03 May 1996
Thursday 18 April 1996
Saturday 07 October 1995
Wednesday 04 October 1995
Friday 09 June 1995
Monday 08 May 1995
Tuesday 07 February 1995
Tuesday 10 January 1995
Monday 02 January 1995
Sunday 17 July 1994
Sunday 04 April 1993
Wednesday 10 March 1993
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