Npower fined £2m by energy regulator for poor customer service

Npower became the second "big six" energy provider to be fined for poor customer service this year, as Ofgem imposed a £2m penalty on the gas and electricity supplier.

Energy supplier Npower has been fined £2 million by regulator Ofgem for mishandling customer complaints

Energy supplier Npower fined £2m by regulators

Energy supplier Npower has been fined £2 million by regulator Ofgem for mishandling customer complaints.

Stephen Foley: Now Hewlett-Packard has decided it will not divest, it must decide that it will invest

US Outlook: The "data-driven evaluation" to which Hewlett-Packard has belatedly subjected the proposed spin-off of its personal computer business, probably did not need to go further than measuring the share-price decline on the day it was announced. It was 20 per cent.

Win one of five EcoManagers from EDF Energy

The EcoManager is a wireless appliance controller exclusive to EDF Energy that indicates the cost of running connected appliances and also lets you turn them off from one location at the touch of a button, helping you to save money and carbon.

Gold inspired to go Green

EDF Energy’s Team Green Britain Ambassador, Olympian Victoria Pendleton, has been inspired to become a sustainability champion

Getting Britain back on its bikes

EDF Energy is supporting Team Green Britain Bike Week, encouraging more people to enjoy cycling more often

Inspired to create a lower carbon future

There are now over a million people who are part of EDF Energy’s Team Green Britain

Plug in, charge up and go

Electric vehicles are the low-cost solution to modern living

Win a trip on the EDF Energy London Eye - 50 tickets to be won

EDF Energy, Britain’s largest producer of low carbon electricity, is the first Sustainability Partner to the London 2012 Olympic and Paralympic Games. Their vision is for a lower carbon London ahead of London 2012 and their three year partnership to power the London Eye is an exciting step towards this.

Regulator allows electricity firms to raise prices

The energy regulator Ofgem appeared to have forestalled a revolt by regional electricity companies yesterday after it ruled that they could increase prices for connecting customers to the local power grid.

Ofgem gives power firms a better deal

An energetic way to learn about your money matters

Financial education received two boosts this week - a grant to voluntary organisations and the award of prizes for a schools investment competition using real money.

EDF opens final salary pension scheme

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Day In a Page

Burgundy, the River Rhone & Provence – MS Swiss Corona - seven nights from £999pp
Lake Maggiore, Orta and the Matterhorn – seven nights from £899pp
Sicily – seven nights from £939pp
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Istanbul Ephesus & Troy – six nights from £859pp
Mary Rose – two nights from £319pp
Alexander Fury: The designer names to look for at fashion week this season

The big names to look for this fashion week

This week, designers begin to show their spring 2015 collections in New York
Will Self: 'I like Orwell's writing as much as the next talented mediocrity'

'I like Orwell's writing as much as the next talented mediocrity'

Will Self takes aim at Orwell's rules for writing plain English
Meet Afghanistan's middle-class paint-ballers

Meet Afghanistan's middle-class paint-ballers

Toy guns proving a popular diversion in a country flooded with the real thing
Al Pacino wows Venice

Al Pacino wows Venice

Ham among the brilliance as actor premieres two films at festival
Neil Lawson Baker interview: ‘I’ve gained so much from art. It’s only right to give something back’.

Neil Lawson Baker interview

‘I’ve gained so much from art. It’s only right to give something back’.
The other Mugabe who is lining up for the Zimbabwean presidency

The other Mugabe who is lining up for the Zimbabwean presidency

Wife of President Robert Mugabe appears to have her sights set on succeeding her husband
The model of a gadget launch: Cultivate an atmosphere of mystery and excitement to sell stuff people didn't realise they needed

The model for a gadget launch

Cultivate an atmosphere of mystery and excitement to sell stuff people didn't realise they needed
Alice Roberts: She's done pretty well, for a boffin without a beard

She's done pretty well, for a boffin without a beard

Alice Roberts talks about her new book on evolution - and why her early TV work drew flak from (mostly male) colleagues
Get well soon, Joan Rivers - an inspiration, whether she likes it or not

Get well soon, Joan Rivers

She is awful. But she's also wonderful, not in spite of but because of the fact she's forever saying appalling things, argues Ellen E Jones
Doctor Who Into the Dalek review: A classic sci-fi adventure with all the spectacle of a blockbuster

A fresh take on an old foe

Doctor Who Into the Dalek more than compensated for last week's nonsensical offering
Fashion walks away from the celebrity runway show

Fashion walks away from the celebrity runway show

As the collections start, fashion editor Alexander Fury finds video and the internet are proving more attractive
Meet the stars of TV's Wolf Hall... and it's not the cast of the Tudor trilogy

Meet the stars of TV's Wolf Hall...

... and it's not the cast of the Tudor trilogy
Weekend at the Asylum: Europe's biggest steampunk convention heads to Lincoln

Europe's biggest steampunk convention

Jake Wallis Simons discovers how Victorian ray guns and the martial art of biscuit dunking are precisely what the 21st century needs
Don't swallow the tripe – a user's guide to weasel words

Don't swallow the tripe – a user's guide to weasel words

Lying is dangerous and unnecessary. A new book explains the strategies needed to avoid it. John Rentoul on the art of 'uncommunication'
Daddy, who was Richard Attenborough? Was the beloved thespian the last of the cross-generation stars?

Daddy, who was Richard Attenborough?

The atomisation of culture means that few of those we regard as stars are universally loved any more, says DJ Taylor