Npower fined £2m by energy regulator for poor customer service

Npower became the second "big six" energy provider to be fined for poor customer service this year, as Ofgem imposed a £2m penalty on the gas and electricity supplier.

Energy supplier Npower has been fined £2 million by regulator Ofgem for mishandling customer complaints

Energy supplier Npower fined £2m by regulators

Energy supplier Npower has been fined £2 million by regulator Ofgem for mishandling customer complaints.

Stephen Foley: Now Hewlett-Packard has decided it will not divest, it must decide that it will invest

US Outlook: The "data-driven evaluation" to which Hewlett-Packard has belatedly subjected the proposed spin-off of its personal computer business, probably did not need to go further than measuring the share-price decline on the day it was announced. It was 20 per cent.

Win one of five EcoManagers from EDF Energy

The EcoManager is a wireless appliance controller exclusive to EDF Energy that indicates the cost of running connected appliances and also lets you turn them off from one location at the touch of a button, helping you to save money and carbon.

Gold inspired to go Green

EDF Energy’s Team Green Britain Ambassador, Olympian Victoria Pendleton, has been inspired to become a sustainability champion

Getting Britain back on its bikes

EDF Energy is supporting Team Green Britain Bike Week, encouraging more people to enjoy cycling more often

Inspired to create a lower carbon future

There are now over a million people who are part of EDF Energy’s Team Green Britain

Plug in, charge up and go

Electric vehicles are the low-cost solution to modern living

Win a trip on the EDF Energy London Eye - 50 tickets to be won

EDF Energy, Britain’s largest producer of low carbon electricity, is the first Sustainability Partner to the London 2012 Olympic and Paralympic Games. Their vision is for a lower carbon London ahead of London 2012 and their three year partnership to power the London Eye is an exciting step towards this.

Regulator allows electricity firms to raise prices

The energy regulator Ofgem appeared to have forestalled a revolt by regional electricity companies yesterday after it ruled that they could increase prices for connecting customers to the local power grid.

Ofgem gives power firms a better deal

An energetic way to learn about your money matters

Financial education received two boosts this week - a grant to voluntary organisations and the award of prizes for a schools investment competition using real money.

EDF opens final salary pension scheme

Arts and Entertainment
Joel Edgerton, John Turturro and Christian Bale in Exodus: Gods and Kings
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Arts and Entertainment
Brendan O'Carroll as Agnes Brown in the 2014 Mrs Brown's Boys Christmas special
tvCould Mrs Brown's Boys have taken lead for second year?
News
Members and supporters of the lesbian, gay, bisexual, transgender (LGBT) community walk with a rainbow flag during a rally in July
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footballLive! Chelsea vs West Ham kicked off 10 Boxing Day matches, with Arsenal vs QPR closing the action
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peopleIt seems you can't silence Katie Hopkins, even on Christmas Day...
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Japanese artist Megumi Igarashi showing a small mascot shaped like a vagina
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Day In a Page

Independent Travel
Burgundy, the River Rhone & Provence – Five-star MS Swiss Corona 7 nights from £999pp
Lake Como St Moritz & the Bernina Express 7 nights from £809pp
Vietnam
Lake Maggiore, Orta & the Matterhorn 7 nights from £939pp
South Africa
Spain
Prices correct as of 19 December 2014
A Christmas without hope: Fears grow in Gaza that the conflict with Israel will soon reignite

Christmas without hope

Gaza fears grow that conflict with Israel will soon reignite
After 150 years, you can finally visit the grisliest museum in the country

The 'Black Museum'

After 150 years, you can finally visit Britain's grisliest museum
No ho-ho-hos with Nick Frost's badass Santa

No ho-ho-hos with Nick Frost's badass Santa

Doctor Who Christmas Special TV review
Chilly Christmas: Swimmers take festive dip for charity

Chilly Christmas

Swimmers dive into freezing British waters for charity
Veterans' hostel 'overwhelmed by kindness' for festive dinner

Homeless Veterans appeal

In 2010, Sgt Gary Jamieson stepped on an IED in Afghanistan and lost his legs and an arm. He reveals what, and who, helped him to make a remarkable recovery
Isis in Iraq: Yazidi girls killing themselves to escape rape and imprisonment by militants

'Jilan killed herself in the bathroom. She cut her wrists and hanged herself'

Yazidi girls killing themselves to escape rape and imprisonment
Ed Balls interview: 'If I think about the deficit when I'm playing the piano, it all goes wrong'

Ed Balls interview

'If I think about the deficit when I'm playing the piano, it all goes wrong'
He's behind you, dude!

US stars in UK panto

From David Hasselhoff to Jerry Hall
Grace Dent's Christmas Quiz: What are you – a festive curmudgeon or top of the tree?

Grace Dent's Christmas Quiz

What are you – a festive curmudgeon or top of the tree?
Nasa planning to build cloud cities in airships above Venus

Nasa planning to build cloud cities in airships above Venus

Planet’s surface is inhospitable to humans but 30 miles above it is almost perfect
Surrounded by high-rise flats is a little house filled with Lebanon’s history - clocks, rifles, frogmen’s uniforms and colonial helmets

Clocks, rifles, swords, frogmen’s uniforms

Surrounded by high-rise flats is a little house filled with Lebanon’s history
Return to Gaza: Four months on, the wounds left by Israel's bombardment have not yet healed

Four months after the bombardment, Gaza’s wounds are yet to heal

Kim Sengupta is reunited with a man whose plight mirrors the suffering of the Palestinian people
Gastric surgery: Is it really the answer to the UK's obesity epidemic?

Is gastric surgery really the answer to the UK's obesity epidemic?

Critics argue that it’s crazy to operate on healthy people just to stop them eating
Homeless Veterans appeal: Christmas charity auction Part 2 - now LIVE

Homeless Veterans appeal: Christmas charity auction

Bid on original art, or trips of a lifetime to Africa or the 'Corrie' set, and help Homeless Veterans
Pantomime rings the changes to welcome autistic theatre-goers

Autism-friendly theatre

Pantomime leads the pack in quest to welcome all