Sir Robert Francis: 'Patients and the public shouldn't have to write to one organisation and be told it's not their responsibility'

Painful wait: NHS helpline has 3,000-strong backlog of complaints about GPs and dentists

Officials say problems at the Customer Contact Centre in Redditch have now been resolved

Increasing numbers of primary school children permanently excluded over disruptive behaviour

Numbers reveal 200 excluded for assaulting an adult and 120 for assaulting a classmate

David Cameron is facing serious questions over how his plan for automatic internet 'porn filters' in every British home would work

This Government doesn't understand technology. The attempt to block porn proves it

Cameron's plan is an unworkable sop to the Tory right

Olympic Stadium view

Olympics legacy: We’re on the right track. But there’s so much to do following London 2012

London’s bid to host the 2012 Olympic and Paralympic Games was founded on a promise to engage more young people than ever in sporting activity.

Facebook, Twitter and blogging actually improve students' work according to survey

Teachers should actually be encouraging Tweeting and Facebooking, according to a new survey

A man looks at his Apple iPad in front an Apple logo outside an Apple store in downtown Shanghai March 16, 2012. REUTERS/Aly Song

Apple sued for 'enabling porn addiction'

36-year-old Chris Sevier blames the company for his wife leaving him

Multinationals like GSK now need China more than China needs them

Outlook: Clive Cowdery’s think-tank says a third of Britain is unaffordable to low earners

Lily Cole reads on stage

Read all about it: The array of celebrities and young literature lovers in Trafalgar Square tells its own story

What do Lily Cole, Rupert Everett and Peppa Pig have in common? Apart, obviously, from their striking good looks. Answer: they are passionate about reading, and about encouraging children to read. To prove their point, they joined a host of other actors and writers at yesterday's inaugural Get Reading event, a day-long festival in Trafalgar Square in London.

Unions are sure to fight Gove's term time plans

They can always be relied upon to stand against change

A picture of the Nexus phone running the latest version of Android, 4.2 - known as Jellybean

Massive Android flaw leaves 99% of devices vulnerable

Discovery by security firm BlueBox offers a 'master key' to hackers

Caribbean castaway: the British Virgin Islands

My life in travel: Dominic Littlewood

'You can't beat waking up with no one around but fish and turtles'

Fifty signs of getting older? They missed a few

The eyes get worse, but the television - in fact - is far, far better

Berkeley founder Tony Pidgley buys £11m flat amid dividend cheer

Berkeley founder Tony Pidgley is spending £10.5 million on one of the developer’s own luxury apartments in Belgravia, it was revealed today.

The move is designed to help teenage criminals break the 'pernicious cycle' of reoffending

Hundreds of young offenders will face a year's compulsory supervision after release

Chris Grayling will say the move is designed to help teenage criminals break the 'pernicious cycle' of reoffending and become law-abiding adults

Children’s academic performance is not harmed if their mothers work during the first years of their lives, comprehensive research seen by The Independent shows

Wave goodbye to another parenting myth: Children whose mothers go out to work do not suffer academically

Children’s academic performance is not harmed if their mothers work during the first years of their lives, comprehensive research seen by The Independent shows.

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Independent Travel
Pompeii, Capri & the Bay of Naples
Seven Cities of Italy
Burgundy, the River Rhone & Provence
Prague, Budapest and Vienna
Lake Garda
Minoan Crete and Santorini
Prices correct as of 15 May 2015
The long walk west: they fled war in Syria, only to get held up in Hungary – now hundreds of refugees have set off on foot for Austria

They fled war in Syria...

...only to get stuck and sidetracked in Hungary
From The Prisoner to Mad Men, elaborate title sequences are one of the keys to a great TV series

Title sequences: From The Prisoner to Mad Men

Elaborate title sequences are one of the keys to a great TV series. But why does the art form have such a chequered history?
Giorgio Armani Beauty's fabric-inspired foundations: Get back to basics this autumn

Giorgio Armani Beauty's foundations

Sumptuous fabrics meet luscious cosmetics for this elegant look
From stowaways to Operation Stack: Life in a transcontinental lorry cab

Life from the inside of a trucker's cab

From stowaways to Operation Stack, it's a challenging time to be a trucker heading to and from the Continent
Kelis interview: The songwriter and sauce-maker on cooking for Pharrell and crying over potatoes

Kelis interview

The singer and sauce-maker on cooking for Pharrell
Refugee crisis: David Cameron lowered the flag for the dead king of Saudi Arabia - will he do the same honour for little Aylan Kurdi?

Cameron lowered the flag for the dead king of Saudi Arabia...

But will he do the same honour for little Aylan Kurdi, asks Robert Fisk
Our leaders lack courage in this refugee crisis. We are shamed by our European neighbours

Our leaders lack courage in this refugee crisis. We are shamed by our European neighbours

Humanity must be at the heart of politics, says Jeremy Corbyn
Joe Biden's 'tease tour': Could the US Vice-President be testing the water for a presidential run?

Joe Biden's 'tease tour'

Could the US Vice-President be testing the water for a presidential run?
Britain's 24-hour culture: With the 'leisured society' a distant dream we're working longer and less regular hours than ever

Britain's 24-hour culture

With the 'leisured society' a distant dream we're working longer and less regular hours than ever
Diplomacy board game: Treachery is the way to win - which makes it just like the real thing

The addictive nature of Diplomacy

Bullying, betrayal, aggression – it may be just a board game, but the family that plays Diplomacy may never look at each other in the same way again
Lady Chatterley's Lover: Racy underwear for fans of DH Lawrence's equally racy tome

Fashion: Ooh, Lady Chatterley!

Take inspiration from DH Lawrence's racy tome with equally racy underwear
8 best children's clocks

Tick-tock: 8 best children's clocks

Whether you’re teaching them to tell the time or putting the finishing touches to a nursery, there’s a ticker for that
Charlie Austin: Queens Park Rangers striker says ‘If the move is not right, I’m not going’

Charlie Austin: ‘If the move is not right, I’m not going’

After hitting 18 goals in the Premier League last season, the QPR striker was the great non-deal of transfer deadline day. But he says he'd preferred another shot at promotion
Isis profits from destruction of antiquities by selling relics to dealers - and then blowing up the buildings they come from to conceal the evidence of looting

How Isis profits from destruction of antiquities

Robert Fisk on the terrorist group's manipulation of the market to increase the price of artefacts
Labour leadership: Andy Burnham urges Jeremy Corbyn voters to think again in last-minute plea

'If we lose touch we’ll end up with two decades of the Tories'

In an exclusive interview, Andy Burnham urges Jeremy Corbyn voters to think again in last-minute plea