Sir Robert Francis: 'Patients and the public shouldn't have to write to one organisation and be told it's not their responsibility'

Painful wait: NHS helpline has 3,000-strong backlog of complaints about GPs and dentists

Officials say problems at the Customer Contact Centre in Redditch have now been resolved

Increasing numbers of primary school children permanently excluded over disruptive behaviour

Numbers reveal 200 excluded for assaulting an adult and 120 for assaulting a classmate

David Cameron is facing serious questions over how his plan for automatic internet 'porn filters' in every British home would work

This Government doesn't understand technology. The attempt to block porn proves it

Cameron's plan is an unworkable sop to the Tory right

Olympic Stadium view

Olympics legacy: We’re on the right track. But there’s so much to do following London 2012

London’s bid to host the 2012 Olympic and Paralympic Games was founded on a promise to engage more young people than ever in sporting activity.

Facebook, Twitter and blogging actually improve students' work according to survey

Teachers should actually be encouraging Tweeting and Facebooking, according to a new survey

A man looks at his Apple iPad in front an Apple logo outside an Apple store in downtown Shanghai March 16, 2012. REUTERS/Aly Song

Apple sued for 'enabling porn addiction'

36-year-old Chris Sevier blames the company for his wife leaving him

Multinationals like GSK now need China more than China needs them

Outlook: Clive Cowdery’s think-tank says a third of Britain is unaffordable to low earners

Lily Cole reads on stage

Read all about it: The array of celebrities and young literature lovers in Trafalgar Square tells its own story

What do Lily Cole, Rupert Everett and Peppa Pig have in common? Apart, obviously, from their striking good looks. Answer: they are passionate about reading, and about encouraging children to read. To prove their point, they joined a host of other actors and writers at yesterday's inaugural Get Reading event, a day-long festival in Trafalgar Square in London.

Unions are sure to fight Gove's term time plans

They can always be relied upon to stand against change

A picture of the Nexus phone running the latest version of Android, 4.2 - known as Jellybean

Massive Android flaw leaves 99% of devices vulnerable

Discovery by security firm BlueBox offers a 'master key' to hackers

Caribbean castaway: the British Virgin Islands

My life in travel: Dominic Littlewood

'You can't beat waking up with no one around but fish and turtles'

Fifty signs of getting older? They missed a few

The eyes get worse, but the television - in fact - is far, far better

Berkeley founder Tony Pidgley buys £11m flat amid dividend cheer

Berkeley founder Tony Pidgley is spending £10.5 million on one of the developer’s own luxury apartments in Belgravia, it was revealed today.

The move is designed to help teenage criminals break the 'pernicious cycle' of reoffending

Hundreds of young offenders will face a year's compulsory supervision after release

Chris Grayling will say the move is designed to help teenage criminals break the 'pernicious cycle' of reoffending and become law-abiding adults

Children’s academic performance is not harmed if their mothers work during the first years of their lives, comprehensive research seen by The Independent shows

Wave goodbye to another parenting myth: Children whose mothers go out to work do not suffer academically

Children’s academic performance is not harmed if their mothers work during the first years of their lives, comprehensive research seen by The Independent shows.

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