Sir Robert Francis: 'Patients and the public shouldn't have to write to one organisation and be told it's not their responsibility'

Painful wait: NHS helpline has 3,000-strong backlog of complaints about GPs and dentists

Officials say problems at the Customer Contact Centre in Redditch have now been resolved

Increasing numbers of primary school children permanently excluded over disruptive behaviour

Numbers reveal 200 excluded for assaulting an adult and 120 for assaulting a classmate

David Cameron is facing serious questions over how his plan for automatic internet 'porn filters' in every British home would work

This Government doesn't understand technology. The attempt to block porn proves it

Cameron's plan is an unworkable sop to the Tory right

Olympic Stadium view

Olympics legacy: We’re on the right track. But there’s so much to do following London 2012

London’s bid to host the 2012 Olympic and Paralympic Games was founded on a promise to engage more young people than ever in sporting activity.

Facebook, Twitter and blogging actually improve students' work according to survey

Teachers should actually be encouraging Tweeting and Facebooking, according to a new survey

A man looks at his Apple iPad in front an Apple logo outside an Apple store in downtown Shanghai March 16, 2012. REUTERS/Aly Song

Apple sued for 'enabling porn addiction'

36-year-old Chris Sevier blames the company for his wife leaving him

Multinationals like GSK now need China more than China needs them

Outlook: Clive Cowdery’s think-tank says a third of Britain is unaffordable to low earners

Lily Cole reads on stage

Read all about it: The array of celebrities and young literature lovers in Trafalgar Square tells its own story

What do Lily Cole, Rupert Everett and Peppa Pig have in common? Apart, obviously, from their striking good looks. Answer: they are passionate about reading, and about encouraging children to read. To prove their point, they joined a host of other actors and writers at yesterday's inaugural Get Reading event, a day-long festival in Trafalgar Square in London.

Unions are sure to fight Gove's term time plans

They can always be relied upon to stand against change

A picture of the Nexus phone running the latest version of Android, 4.2 - known as Jellybean

Massive Android flaw leaves 99% of devices vulnerable

Discovery by security firm BlueBox offers a 'master key' to hackers

Caribbean castaway: the British Virgin Islands

My life in travel: Dominic Littlewood

'You can't beat waking up with no one around but fish and turtles'

Fifty signs of getting older? They missed a few

The eyes get worse, but the television - in fact - is far, far better

Berkeley founder Tony Pidgley buys £11m flat amid dividend cheer

Berkeley founder Tony Pidgley is spending £10.5 million on one of the developer’s own luxury apartments in Belgravia, it was revealed today.

The move is designed to help teenage criminals break the 'pernicious cycle' of reoffending

Hundreds of young offenders will face a year's compulsory supervision after release

Chris Grayling will say the move is designed to help teenage criminals break the 'pernicious cycle' of reoffending and become law-abiding adults

Children’s academic performance is not harmed if their mothers work during the first years of their lives, comprehensive research seen by The Independent shows

Wave goodbye to another parenting myth: Children whose mothers go out to work do not suffer academically

Children’s academic performance is not harmed if their mothers work during the first years of their lives, comprehensive research seen by The Independent shows.

Voices
voicesGood for Lana Del Rey for helping kill that myth, writes Grace Dent
Sport
The Pipes and Drums of The Scottish Regiments perform during the Opening Ceremony for the Glasgow 2014 Commonwealth Games at Celtic Park on July 23, 2014 in Glasgow, Scotland.
Commonwealth GamesThe actor encouraged the one billion viewers of the event to donate to the children's charity
Sport
Karen Dunbar performs
Entertainers showcase local wit, talent and irrepressible spirit
Sport
Members of the Scotland deleagtion walk past during the opening ceremony of the 2014 Commonwealth Games at Celtic Park in Glasgow on July 23, 2014.
Arts and Entertainment
The Tour de France peloton rides over a bridge on the Grinton Moor, Yorkshire, earlier this month
film
Life and Style
fashion Designs are part of feminist art project by a British student
News
Very tasty: Vladimir Putin dining alone, perhaps sensibly
news
Life and Style
Listen here: Apple EarPods offer an alternative
techAre custom, 3D printed earbuds the solution?
Arts and Entertainment
Top guns: Cole advised the makers of Second World War film Fury, starring Brad Pitt
filmLt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a uniform
News
The University of California study monitored the reaction of 36 dogs
sciencePets' range of emotions revealed
Career Services

Day In a Page

Burgundy, the River Rhone & Provence – MS Swiss Corona - seven nights from £999pp
Lake Maggiore, Orta and the Matterhorn – seven nights from £899pp
Sicily – seven nights from £939pp
Pompeii, Capri and the Bay of Naples - seven nights from £799pp
Istanbul Ephesus & Troy – six nights from £859pp
Mary Rose – two nights from £319pp
Screwing your way to the top? Good for Lana Del Rey for helping kill that myth

Screwing your way to the top?

Good for Lana Del Rey for helping kill that myth, says Grace Dent
Will the young Britons fighting in Syria be allowed to return home and resume their lives?

Will Britons fighting in Syria be able to resume their lives?

Tony Blair's Terrorism Act 2006 has made it an offence to take part in military action abroad with a "political, ideological, religious or racial motive"
Beyoncé poses as Rosie the Riveter, the wartime poster girl who became a feminist pin-up

Beyoncé poses as Rosie the Riveter

The wartime poster girl became the ultimate American symbol of female empowerment
The quest to find the perfect pair of earphones: Are custom, 3D printed earbuds the solution?

The quest to find the perfect pair of earphones

Earphones don't fit properly, offer mediocre audio quality and can even be painful. So the quest to design the perfect pair is music to Seth Stevenson's ears
US Army's shooting star: Lt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a military uniform

Meet the US Army's shooting star

Lt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a military uniform
Climate change threatens to make the antarctic fur seal extinct

Take a good look while you can

How climate change could wipe out this seal
Should emergency hospital weddings be made easier for the terminally ill?

Farewell, my lovely

Should emergency hospital weddings be made easier?
Man Booker Prize 2014 longlist: Crowdfunded novel nominated for first time

Crowdfunded novel nominated for Booker Prize

Paul Kingsnorth's 'The Wake' is in contention for the prestigious award
Vladimir Putin employs a full-time food taster to ensure his meals aren't poisoned

Vladimir Putin employs a full-time food taster

John Walsh salutes those brave souls who have, throughout history, put their knives on the line
Tour de France effect brings Hollywood blockbusters to Yorkshire

Tour de France effect brings Hollywood blockbusters to Yorkshire

A $25m thriller starring Sam Worthington to be made in God's Own Country
Will The Minerva Project - the first 'elite' American university to be launched in a century - change the face of higher learning?

Will The Minerva Project change the face of higher learning?

The university has no lecture halls, no debating societies, no sports teams and no fraternities. Instead, the 33 students who have made the cut at Minerva, will travel the world and change the face of higher learning
The 10 best pedicure products

Feet treat: 10 best pedicure products

Bags packed and all prepped for holidays, but feet in a state? Get them flip-flop-ready with our pick of the items for a DIY treatment
Commonwealth Games 2014: Great Scots! Planes and pipers welcome in Glasgow's Games

Commonwealth Games 2014

Great Scots! Planes and pipers welcome in Glasgow's Games
Jack Pitt-Brooke: Manchester City and Patrick Vieira make the right stand on racism

Jack Pitt-Brooke

Manchester City and Patrick Vieira make the right stand on racism
How Terry Newton tragedy made iron men seek help to tackle their psychological demons

How Newton tragedy made iron men seek help to tackle their psychological demons

Over a hundred rugby league players have contacted clinic to deal with mental challenges of game