Sir Robert Francis: 'Patients and the public shouldn't have to write to one organisation and be told it's not their responsibility'

Painful wait: NHS helpline has 3,000-strong backlog of complaints about GPs and dentists

Officials say problems at the Customer Contact Centre in Redditch have now been resolved

Increasing numbers of primary school children permanently excluded over disruptive behaviour

Numbers reveal 200 excluded for assaulting an adult and 120 for assaulting a classmate

David Cameron is facing serious questions over how his plan for automatic internet 'porn filters' in every British home would work

This Government doesn't understand technology. The attempt to block porn proves it

Cameron's plan is an unworkable sop to the Tory right

Olympic Stadium view

Olympics legacy: We’re on the right track. But there’s so much to do following London 2012

London’s bid to host the 2012 Olympic and Paralympic Games was founded on a promise to engage more young people than ever in sporting activity.

Facebook, Twitter and blogging actually improve students' work according to survey

Teachers should actually be encouraging Tweeting and Facebooking, according to a new survey

A man looks at his Apple iPad in front an Apple logo outside an Apple store in downtown Shanghai March 16, 2012. REUTERS/Aly Song

Apple sued for 'enabling porn addiction'

36-year-old Chris Sevier blames the company for his wife leaving him

Multinationals like GSK now need China more than China needs them

Outlook: Clive Cowdery’s think-tank says a third of Britain is unaffordable to low earners

Lily Cole reads on stage

Read all about it: The array of celebrities and young literature lovers in Trafalgar Square tells its own story

What do Lily Cole, Rupert Everett and Peppa Pig have in common? Apart, obviously, from their striking good looks. Answer: they are passionate about reading, and about encouraging children to read. To prove their point, they joined a host of other actors and writers at yesterday's inaugural Get Reading event, a day-long festival in Trafalgar Square in London.

Unions are sure to fight Gove's term time plans

They can always be relied upon to stand against change

A picture of the Nexus phone running the latest version of Android, 4.2 - known as Jellybean

Massive Android flaw leaves 99% of devices vulnerable

Discovery by security firm BlueBox offers a 'master key' to hackers

Caribbean castaway: the British Virgin Islands

My life in travel: Dominic Littlewood

'You can't beat waking up with no one around but fish and turtles'

Fifty signs of getting older? They missed a few

The eyes get worse, but the television - in fact - is far, far better

Berkeley founder Tony Pidgley buys £11m flat amid dividend cheer

Berkeley founder Tony Pidgley is spending £10.5 million on one of the developer’s own luxury apartments in Belgravia, it was revealed today.

The move is designed to help teenage criminals break the 'pernicious cycle' of reoffending

Hundreds of young offenders will face a year's compulsory supervision after release

Chris Grayling will say the move is designed to help teenage criminals break the 'pernicious cycle' of reoffending and become law-abiding adults

Children’s academic performance is not harmed if their mothers work during the first years of their lives, comprehensive research seen by The Independent shows

Wave goodbye to another parenting myth: Children whose mothers go out to work do not suffer academically

Children’s academic performance is not harmed if their mothers work during the first years of their lives, comprehensive research seen by The Independent shows.

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Day In a Page

Burgundy, the River Rhone & Provence – MS Swiss Corona - seven nights from £999pp
Lake Maggiore, Orta and the Matterhorn – seven nights from £899pp
Sicily – seven nights from £939pp
Pompeii, Capri and the Bay of Naples - seven nights from £799pp
Istanbul Ephesus & Troy – six nights from £859pp
Mary Rose – two nights from £319pp
Israel-Gaza conflict: No victory for Israel despite weeks of death and devastation

Robert Fisk: No victory for Israel despite weeks of devastation

Palestinians have won: they are still in Gaza, and Hamas is still there
Mary Beard writes character reference for Twitter troll who called her a 'slut'

Unlikely friends: Mary Beard and the troll who called her a ‘filthy old slut’

The Cambridge University classicist even wrote the student a character reference
America’s new apartheid: Prosperous white districts are choosing to break away from black cities and go it alone

America’s new apartheid

Prosperous white districts are choosing to break away from black cities and go it alone
Amazon is buying Twitch for £600m - but why do people want to watch others playing Xbox?

What is the appeal of Twitch?

Amazon is buying the video-game-themed online streaming site for £600m - but why do people want to watch others playing Xbox?
Tip-tapping typewriters, ripe pongs and slides in the office: Bosses are inventing surprising ways of making us work harder

How bosses are making us work harder

As it is revealed that one newspaper office pumps out the sound of typewriters to increase productivity, Gillian Orr explores the other devices designed to motivate staff
Manufacturers are struggling to keep up with the resurgence in vinyl records

Hard pressed: Resurgence in vinyl records

As the resurgence in vinyl records continues, manufacturers and their outdated machinery are struggling to keep up with the demand
Tony Jordan: 'I turned down the chance to research Charles Dickens for a TV series nine times ... then I found a kindred spirit'

A tale of two writers

Offered the chance to research Charles Dickens for a TV series, Tony Jordan turned it down. Nine times. The man behind EastEnders and Life on Mars didn’t feel right for the job. Finally, he gave in - and found an unexpected kindred spirit
Could a later start to the school day be the most useful educational reform of all?

Should pupils get a lie in?

Doctors want a later start to the school day so that pupils can sleep later. Not because teenagers are lazy, explains Simon Usborne - it's all down to their circadian rhythms
Prepare for Jewish jokes – as Jewish comedians get their own festival

Prepare for Jewish jokes...

... as Jewish comedians get their own festival
SJ Watson: 'I still can't quite believe that Before I Go to Sleep started in my head'

A dream come true for SJ Watson

Watson was working part time in the NHS when his debut novel, Before I Go to Sleep, became a bestseller. Now it's a Hollywood movie, too. Here he recalls the whirlwind journey from children’s ward to A-list film set
10 best cycling bags for commuters

10 best cycling bags for commuters

Gear up for next week’s National Cycle to Work day with one of these practical backpacks and messenger bags
Paul Scholes: Three at the back isn’t working yet but given time I’m hopeful Louis van Gaal can rebuild Manchester United

Paul Scholes column

Three at the back isn’t working yet but given time I’m hopeful Louis van Gaal can rebuild Manchester United
Kate Bush, Hammersmith Apollo music review: A preamble, then a coup de théâtre - and suddenly the long wait felt worth it

Kate Bush shows a voice untroubled by time

A preamble, then a coup de théâtre - and suddenly the long wait felt worth it
Robot sheepdog technology could be used to save people from burning buildings

The science of herding is cracked

Mathematical model would allow robots to be programmed to control crowds and save people from burning buildings
Tyrant: Is the world ready for a Middle Eastern 'Dallas'?

This tyrant doesn’t rule

It’s billed as a Middle Eastern ‘Dallas’, so why does Fox’s new drama have a white British star?