Sir Robert Francis: 'Patients and the public shouldn't have to write to one organisation and be told it's not their responsibility'

Painful wait: NHS helpline has 3,000-strong backlog of complaints about GPs and dentists

Officials say problems at the Customer Contact Centre in Redditch have now been resolved

Increasing numbers of primary school children permanently excluded over disruptive behaviour

Numbers reveal 200 excluded for assaulting an adult and 120 for assaulting a classmate

David Cameron is facing serious questions over how his plan for automatic internet 'porn filters' in every British home would work

This Government doesn't understand technology. The attempt to block porn proves it

Cameron's plan is an unworkable sop to the Tory right

Olympic Stadium view

Olympics legacy: We’re on the right track. But there’s so much to do following London 2012

London’s bid to host the 2012 Olympic and Paralympic Games was founded on a promise to engage more young people than ever in sporting activity.

Facebook, Twitter and blogging actually improve students' work according to survey

Teachers should actually be encouraging Tweeting and Facebooking, according to a new survey

A man looks at his Apple iPad in front an Apple logo outside an Apple store in downtown Shanghai March 16, 2012. REUTERS/Aly Song

Apple sued for 'enabling porn addiction'

36-year-old Chris Sevier blames the company for his wife leaving him

Multinationals like GSK now need China more than China needs them

Outlook: Clive Cowdery’s think-tank says a third of Britain is unaffordable to low earners

Lily Cole reads on stage

Read all about it: The array of celebrities and young literature lovers in Trafalgar Square tells its own story

What do Lily Cole, Rupert Everett and Peppa Pig have in common? Apart, obviously, from their striking good looks. Answer: they are passionate about reading, and about encouraging children to read. To prove their point, they joined a host of other actors and writers at yesterday's inaugural Get Reading event, a day-long festival in Trafalgar Square in London.

Unions are sure to fight Gove's term time plans

They can always be relied upon to stand against change

A picture of the Nexus phone running the latest version of Android, 4.2 - known as Jellybean

Massive Android flaw leaves 99% of devices vulnerable

Discovery by security firm BlueBox offers a 'master key' to hackers

Caribbean castaway: the British Virgin Islands

My life in travel: Dominic Littlewood

'You can't beat waking up with no one around but fish and turtles'

Fifty signs of getting older? They missed a few

The eyes get worse, but the television - in fact - is far, far better

Berkeley founder Tony Pidgley buys £11m flat amid dividend cheer

Berkeley founder Tony Pidgley is spending £10.5 million on one of the developer’s own luxury apartments in Belgravia, it was revealed today.

The move is designed to help teenage criminals break the 'pernicious cycle' of reoffending

Hundreds of young offenders will face a year's compulsory supervision after release

Chris Grayling will say the move is designed to help teenage criminals break the 'pernicious cycle' of reoffending and become law-abiding adults

Children’s academic performance is not harmed if their mothers work during the first years of their lives, comprehensive research seen by The Independent shows

Wave goodbye to another parenting myth: Children whose mothers go out to work do not suffer academically

Children’s academic performance is not harmed if their mothers work during the first years of their lives, comprehensive research seen by The Independent shows.

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Rumer was diagnosed with bipolarity, attention deficit hyperactivity disorder and post-traumatic stress disorder: 'I was convinced it was a misdiagnosis'
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Radamel Falcao was forced to withdraw from the World Cup after undergoing surgery
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'New Tricks' star Dennis Waterman is departing from the show after he completes filming on two more episodes
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Walking tall: unlike some, Donatella Versace showed a strong and vibrant collection
fashionAlexander Fury on the staid Italian clothing industry
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Gregory Porter learnt about his father’s voice at his funeral
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Scottish referendum: The Yes vote was the love that dared speak its name, but it was not to be

Despite the result, this is the end of the status quo

Boyd Tonkin on the fall-out from the Scottish referendum
Manolo Blahnik: The high priest of heels talks flats, Englishness, and why he loves Mary Beard

Manolo Blahnik: Flats, Englishness, and Mary Beard

The shoe designer who has been dubbed 'the patron saint of the stiletto'
The Beatles biographer reveals exclusive original manuscripts of some of the best pop songs ever written

Scrambled eggs and LSD

Behind The Beatles' lyrics - thanks to Hunter Davis's original manuscript copies
'Normcore' fashion: Blending in is the new standing out in latest catwalk non-trend

'Normcore': Blending in is the new standing out

Just when fashion was in grave danger of running out of trends, it only went and invented the non-trend. Rebecca Gonsalves investigates
Dance’s new leading ladies fight back: How female vocalists are now writing their own hits

New leading ladies of dance fight back

How female vocalists are now writing their own hits
Mystery of the Ground Zero wedding photo

A shot in the dark

Mystery of the wedding photo from Ground Zero
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His life, the universe and everything

New biography sheds light on comic genius of Douglas Adams
Save us from small screen superheroes

Save us from small screen superheroes

Shows like Agents of S.H.I.E.L.D are little more than marketing tools
Reach for the skies

Reach for the skies

From pools to football pitches, rooftop living is looking up
These are the 12 best hotel spas in the UK

12 best hotel spas in the UK

Some hotels go all out on facilities; others stand out for the sheer quality of treatments
These Iranian-controlled Shia militias used to specialise in killing American soldiers. Now they are fighting Isis, backed up by US airstrikes

Widespread fear of Isis is producing strange bedfellows

Iranian-controlled Shia militias that used to kill American soldiers are now fighting Isis, helped by US airstrikes
Topshop goes part Athena poster, part last spring Prada

Topshop goes part Athena poster, part last spring Prada

Shoppers don't come to Topshop for the unique
How to make a Lego masterpiece

How to make a Lego masterpiece

Toy breaks out of the nursery and heads for the gallery
Meet the ‘Endies’ – city dwellers who are too poor to have fun

Meet the ‘Endies’ – city dwellers who are too poor to have fun

Urbanites are cursed with an acronym pointing to Employed but No Disposable Income or Savings
Paisley’s decision to make peace with IRA enemies might remind the Arabs of Sadat

Ian Paisley’s decision to make peace with his IRA enemies

His Save Ulster from Sodomy campaign would surely have been supported by many a Sunni imam