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Advertising is like a faulty shower, ITV chairman Archie Norman once said, and the Downton Abbey broadcaster today showed again that is the case.

Crozier hails Royal Mail's 'transformation'

The Royal Mail is making £1 million a day and delivering more than nine out of 10 first class letters on time, the organisation reported today.

Stamp prices must rise to end cross-subsidies, says Crozier

The chief executive of Royal Mail yesterday delivered the clearest warning yet that postal prices are set to rise.

The Post Office has been sent a warning

The soaring number of complaints about the Royal Mail received by the postal watchdog, Postwatch, will come as no surprise to those who have followed the company's fortunes in recent years. The Royal Mail recently revealed that it met none of its performance targets for the first quarter of 2004. Last year thousands of Londoners were inconvenienced by an unofficial strike. And, on top of this, some 14.5 million letters go missing every year. The number of people who have chosen to register their dissatisfaction merely confirms what was already known: the Royal Mail is delivering a second-class service.

Revamp of Royal Mail to cause 'chaos at Christmas'

Managers at Royal Mail are warning that the postal service could descend into chaos over Christmas, as the state-owned company gets to grips with its radical overhaul.

Royal Mail misses every performance target

The Royal Mail is paying a record £50 million in compensation for late delivery of post, it was revealed today.

Royal Mail plan to put up prices angers watchdog

Royal Mail clashed with consumer watchdogs yesterday after claiming that it needed to increase the cost of posting letters in order to offset a £247m loss on its domestic mail operations.

Royal Mail chiefs share £3.6m despite missed targets

The top directors of Royal Mail received more than £800,000 in bonuses last year even though the organisation missed all 15 of its targets for delivering letters on time, it emerged yesterday.

Profit at last, but Royal Mail bosses waive bonuses

Executives at Royal Mail are deferring or waiving bonus payments even though the postal organisation has made a profit for the first time in four years, it was announced today.

Brooking plays the guru and go-between

Euro 2004 draw: Vital role for old England favourite as debate over Eriksson's future intrudes on Lisbon ceremony
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Independent Travel
Pompeii, Capri & the Bay of Naples
Seven Cities of Italy
Burgundy, the River Rhone & Provence
Prague, Budapest and Vienna
Lake Garda
3.	Provence 6 nights B&B by train from £599pp
Prices correct as of 20 February 2015
Homeless Veterans campaign: Donations hit record-breaking £1m target after £300,000 gift from Lloyds Bank

Homeless Veterans campaign

Donations hit record-breaking £1m target after huge gift from Lloyds Bank
Flight MH370 a year on: Lost without a trace – but the search goes on

Lost without a trace

But, a year on, the search continues for Flight MH370
Germany's spymasters left red-faced after thieves break into brand new secret service HQ and steal taps

Germany's spy HQ springs a leak

Thieves break into new €1.5bn complex... to steal taps
International Women's Day 2015: Celebrating the whirlwind wit of Simone de Beauvoir

Whirlwind wit of Simone de Beauvoir

Simone de Beauvoir's seminal feminist polemic, 'The Second Sex', has been published in short-form for International Women's Day
Mark Zuckerberg’s hiring policy might suit him – but it wouldn’t work for me

Mark Zuckerberg’s hiring policy might suit him – but it wouldn’t work for me

Why would I want to employ someone I’d be happy to have as my boss, asks Simon Kelner
Confessions of a planespotter: With three Britons under arrest in the UAE, the perils have never been more apparent

Confessions of a planespotter

With three Britons under arrest in the UAE, the perils have never been more apparent. Sam Masters explains the appeal
Russia's gulag museum 'makes no mention' of Stalin's atrocities

Russia's gulag museum

Ministry of Culture-run site 'makes no mention' of Stalin's atrocities
The big fresh food con: Alarming truth behind the chocolate muffin that won't decay

The big fresh food con

Joanna Blythman reveals the alarming truth behind the chocolate muffin that won't decay
Virginia Ironside was my landlady: What is it like to live with an agony aunt on call 24/7?

Virginia Ironside was my landlady

Tim Willis reveals what it's like to live with an agony aunt on call 24/7
Paris Fashion Week 2015: The wit and wisdom of Manish Arora's exercise in high camp

Paris Fashion Week 2015

The wit and wisdom of Manish Arora's exercise in high camp
8 best workout DVDs

8 best workout DVDs

If your 'New Year new you' regime hasn’t lasted beyond February, why not try working out from home?
Paul Scholes column: I don't believe Jonny Evans was spitting at Papiss Cissé. It was a reflex. But what the Newcastle striker did next was horrible

Paul Scholes column

I don't believe Evans was spitting at Cissé. It was a reflex. But what the Newcastle striker did next was horrible
Miguel Layun interview: From the Azteca to Vicarage Road with a million followers

From the Azteca to Vicarage Road with a million followers

Miguel Layun is a star in Mexico where he was criticised for leaving to join Watford. But he says he sees the bigger picture
Frank Warren column: Amir Khan ready to meet winner of Floyd Mayweather v Manny Pacquiao

Khan ready to meet winner of Mayweather v Pacquiao

The Bolton fighter is unlikely to take on Kell Brook with two superstar opponents on the horizon, says Frank Warren
War with Isis: Iraq's government fights to win back Tikrit from militants - but then what?

Baghdad fights to win back Tikrit from Isis – but then what?

Patrick Cockburn reports from Kirkuk on a conflict which sectarianism has made intractable