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Advertising is like a faulty shower, ITV chairman Archie Norman once said, and the Downton Abbey broadcaster today showed again that is the case.

Crozier hails Royal Mail's 'transformation'

The Royal Mail is making £1 million a day and delivering more than nine out of 10 first class letters on time, the organisation reported today.

Stamp prices must rise to end cross-subsidies, says Crozier

The chief executive of Royal Mail yesterday delivered the clearest warning yet that postal prices are set to rise.

The Post Office has been sent a warning

The soaring number of complaints about the Royal Mail received by the postal watchdog, Postwatch, will come as no surprise to those who have followed the company's fortunes in recent years. The Royal Mail recently revealed that it met none of its performance targets for the first quarter of 2004. Last year thousands of Londoners were inconvenienced by an unofficial strike. And, on top of this, some 14.5 million letters go missing every year. The number of people who have chosen to register their dissatisfaction merely confirms what was already known: the Royal Mail is delivering a second-class service.

Revamp of Royal Mail to cause 'chaos at Christmas'

Managers at Royal Mail are warning that the postal service could descend into chaos over Christmas, as the state-owned company gets to grips with its radical overhaul.

Royal Mail misses every performance target

The Royal Mail is paying a record £50 million in compensation for late delivery of post, it was revealed today.

Royal Mail plan to put up prices angers watchdog

Royal Mail clashed with consumer watchdogs yesterday after claiming that it needed to increase the cost of posting letters in order to offset a £247m loss on its domestic mail operations.

Royal Mail chiefs share £3.6m despite missed targets

The top directors of Royal Mail received more than £800,000 in bonuses last year even though the organisation missed all 15 of its targets for delivering letters on time, it emerged yesterday.

Profit at last, but Royal Mail bosses waive bonuses

Executives at Royal Mail are deferring or waiving bonus payments even though the postal organisation has made a profit for the first time in four years, it was announced today.

Brooking plays the guru and go-between

Euro 2004 draw: Vital role for old England favourite as debate over Eriksson's future intrudes on Lisbon ceremony
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Pompeii, Capri & the Bay of Naples
Seven Cities of Italy
Burgundy, the River Rhone & Provence
Prague, Budapest and Vienna
Lake Garda
Minoan Crete and Santorini
Prices correct as of 15 May 2015
Is this the future of flying: battery-powered planes made of plastic, and without flight decks?

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Battery-powered planes made of plastic, and without flight decks
Isis are barbarians – but the Caliphate is a dream at the heart of all Muslim traditions

Isis are barbarians

but the Caliphate is an ancient Muslim ideal
The Brink's-Mat curse strikes again: three tons of stolen gold that brought only grief

Curse of Brink's Mat strikes again

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Greece debt crisis: 'The ministers talk to us about miracles' – why Greeks are cynical ahead of the bailout referendum

'The ministers talk to us about miracles'

Why Greeks are cynical ahead of the bailout referendum
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Greece debt crisis: What happened to democracy when it’s a case of 'Vote Yes or else'?

'The economic collapse has happened. What is at risk now is democracy...'

If it doesn’t work in Europe, how is it supposed to work in India or the Middle East, asks Robert Fisk
The science of swearing: What lies behind the use of four-letter words?

The science of swearing

What lies behind the use of four-letter words?
The Real Stories of Migrant Britain: Clive fled from Zimbabwe - now it won't have him back

The Real Stories of Migrant Britain

Clive fled from Zimbabwe - now it won’t have him back
Africa on the menu: Three foodie friends want to popularise dishes from the continent

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Three foodie friends want to popularise dishes from the hot new continent
Donna Karan is stepping down after 30 years - so who will fill the DKNY creator's boots?

Who will fill Donna Karan's boots?

The designer is stepping down as Chief Designer of DKNY after 30 years. Alexander Fury looks back at the career of 'America's Chanel'
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Dare to bare with some out-of-the-ordinary illumination
Wimbledon 2015: Heather Watson - 'I had Serena's poster on my wall – now I'm playing her'

Heather Watson: 'I had Serena's poster on my wall – now I'm playing her'

Briton pumped up for dream meeting with world No 1
Wimbledon 2015: Nick Bollettieri - It's time for big John Isner to produce the goods to go with his thumping serve

Nick Bollettieri's Wimbledon Files

It's time for big John Isner to produce the goods to go with his thumping serve
Dustin Brown: Who is the tennis player who knocked Rafael Nadal out of Wimbeldon 2015?

Dustin Brown

Who is the German player that knocked Nadal out of Wimbeldon 2015?
Ashes 2015: Damien Martyn - 'England are fired up again, just like in 2005...'

Damien Martyn: 'England are fired up again, just like in 2005...'

Australian veteran of that Ashes series, believes the hosts' may become unstoppable if they win the first Test