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Advertising is like a faulty shower, ITV chairman Archie Norman once said, and the Downton Abbey broadcaster today showed again that is the case.

Crozier hails Royal Mail's 'transformation'

The Royal Mail is making £1 million a day and delivering more than nine out of 10 first class letters on time, the organisation reported today.

Stamp prices must rise to end cross-subsidies, says Crozier

The chief executive of Royal Mail yesterday delivered the clearest warning yet that postal prices are set to rise.

The Post Office has been sent a warning

The soaring number of complaints about the Royal Mail received by the postal watchdog, Postwatch, will come as no surprise to those who have followed the company's fortunes in recent years. The Royal Mail recently revealed that it met none of its performance targets for the first quarter of 2004. Last year thousands of Londoners were inconvenienced by an unofficial strike. And, on top of this, some 14.5 million letters go missing every year. The number of people who have chosen to register their dissatisfaction merely confirms what was already known: the Royal Mail is delivering a second-class service.

Revamp of Royal Mail to cause 'chaos at Christmas'

Managers at Royal Mail are warning that the postal service could descend into chaos over Christmas, as the state-owned company gets to grips with its radical overhaul.

Royal Mail misses every performance target

The Royal Mail is paying a record £50 million in compensation for late delivery of post, it was revealed today.

Royal Mail plan to put up prices angers watchdog

Royal Mail clashed with consumer watchdogs yesterday after claiming that it needed to increase the cost of posting letters in order to offset a £247m loss on its domestic mail operations.

Royal Mail chiefs share £3.6m despite missed targets

The top directors of Royal Mail received more than £800,000 in bonuses last year even though the organisation missed all 15 of its targets for delivering letters on time, it emerged yesterday.

Profit at last, but Royal Mail bosses waive bonuses

Executives at Royal Mail are deferring or waiving bonus payments even though the postal organisation has made a profit for the first time in four years, it was announced today.

Brooking plays the guru and go-between

Euro 2004 draw: Vital role for old England favourite as debate over Eriksson's future intrudes on Lisbon ceremony
Voices
On the last day of campaigning before the polling booths open, the SNP leader has written to voters in a final attempt to convince them to vote for independence
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Prices correct as of 17 September 2014
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