Arctic Monkeys fans outraged by tout sites charging £700 for Royal Albert Hall tickets

Fans are experiencing difficulties with the ballot system

Alex Turner of Arctic Monkeys. (PA)

Arctic Monkeys fans have expressed their frustration in buying tickets for the band's Royal Albert Hall show after touts are re-selling them for £700.

To acquire tickets to the June 7 show celebrating the release of their latest album Tranquility Base Hotel & Casino, fans were instructed to use a ballot system in order to receive a unique code allowing them to purchase tickets.

Unfortunately many fans received an email with a blank code, reports NME.

Fans claim that the website didn't even ask for a code when the tickets went on sale, questioning the ballot's purpose.

Now tickets are being re-sold on Viagogo for £700, despite Arctic Monkeys saying “tickets will be invalid if sold or purchased through non official re-sale partners”.

Following the confusion, SeeTickets wrote an apology on Twitter, saying: "We apologise to those who received an email regarding the Arctic Monkeys ballot today which did not contain a code. A new email has been resent and this will be with you before Midday today."

Fans replied to the company's statement with backlash.

One user said, "By making the codes redundant you have made the ballot redundant, and so all those who entered didn't stand any greater chance of getting tickets, over anyone who didn't."

Another person explained that the site never requested a code, and complained that they'd seen tickets being resold for thousands of pounds.

One Twitter user said: "I thought the whole point of the ballot was to stop touts? Can see tickets explain why the tickets were made available to the entire public?"

Before tickets went on sale, Arctic Monkeys wrote in an email to fans: "All tickets will be named. The lead booker must arrive with their guest and show an ID which matches the name on the ticket. Twickets is the official and only re-sale partner."

They added, "Tickets will be invalid if sold or purchased through non official re-sale partners."

The Independent has contacted Arctic Monkeys for comment.