Independent PlusIndyplus video: Revolution in the NHS Monday 28 October 2013 21:35 GMTCommentsAs a review says there needs to be a "revolution" in the way the NHS handles complaints, health ombudsman Julie Mellor agrees it's time for change. Watch her giving her comments in the video below:Join our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments
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