Inside Business

Why surging Ocado is proving very hard to like

The company has paid its CEO £59m and patted itself on the back despite letting some of its customers down, writes James Moore

Wednesday 06 May 2020 20:31
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Ocado is Britain’s top online grocer and tech company
Ocado is Britain’s top online grocer and tech company

Ocado is not only Britain’s fastest-growing grocer, it’s the nation’s top tech company too, a prancing pony of the pandemic that’s just reported a 40 per cent retail sales surge for the second quarter of the year.

With its specialism in online food delivery, the company’s retail arm, now a joint venture with M&S, fortuitously found itself in the perfect position as Covid-19 struck.

But it has made itself very hard to like in the process and some of its problems are entirely self-created.

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