Take-up of energy bill support rises among prepayment meter users

A record level of Government support reached vulnerable households in January.

Those who pay for energy through a prepayment meter have to redeem vouchers and take-up was low in previous months (Nick Ansell/PA) (PA Wire)

A record level of Government energy bill support reached vulnerable households last month, though many are still missing out.

Those on prepayment meters used 1.7 million vouchers in January – more than in previous months, with three quarters of all vouchers now redeemed, the Department for Business, Energy and Industrial Strategy said.

It comes after Energy Security Secretary Grant Shapps pushed suppliers to do more to help vulnerable customers access support.