Travel Questions

Is there an alternative to ‘future cruise credit’?

Simon Calder answers your questions on sea travel, chasing down refunds and the EU Pet Passport scheme after Brexit

Friday 20 November 2020 17:45
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<p>Many travel firms, including airlines as well as cruise lines, have been cancelling trips very late during the crisis</p>

Many travel firms, including airlines as well as cruise lines, have been cancelling trips very late during the crisis

Q A year ago, before anyone had heard of coronavirus, I booked a Baltic cruise for June 2020 with my elderly mother. By March, when it became clear that coronavirus was a global pandemic, we naturally wanted to postpone the trip or get our money back. We were told refunds were not available and instead took a “future cruise credit” to the same value as the original cruise.

As time has gone by, and we have learnt more about the virus, it has become increasingly clear that a cruise is not going to be suitable in any circumstances. I know that many cruise lines have been offering refunds, but our firm is insisting that we cannot have any alternative to time-limited vouchers. We pointed out that a refund was not offered to us originally but this has had no effect on their stance. What are our options?

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