A technician opens a broken iPhone 6 by Apple in a shop in Fuerstenfeldbruck near Munich, Germany
A technician opens a broken iPhone 6 by Apple in a shop in Fuerstenfeldbruck near Munich, Germany

Apple will finally fix iPhones even if they have a third-party battery inside, leak suggests

Until now, many phones have been unable to be looked at by Apple Store Geniuses

Andrew Griffin@_andrew_griffin
Wednesday 06 March 2019 15:18
comments

Apple will finally fix your iPhone, even if it has someone else's battery inside.

Until now, iPhones with replacement battery that were installed by someone other than Apple employees have been excluded from being fixed. They were ineligible to be looked at by the Genius Bar, for instance, meaning that getting a battery replacement could mean passing up the chance for any other service work.

That was the case even if the problem was with another component and not the battery, meaning that the entire phone would be banned from repairs just for having a third-party battery.

But a new note seen by MacRumors shows that Apple Stores and Apple's approved service providers will be able to fix those phones.

That will be the case even if the repair is related to the battery itself. It can now be swapped out for one of Apple's own batteries for a standard fee.

If the third-party battery change has meant that it isn't possible to get the existing battery out – if the tabs that lift it out are missing, or if it is stuck in with too much glue – then the whole phone can be replaced for the cost of a battery replacement, MacRumors reported.

The guidelines are already in effect and should be in place for everyone around the world.

They do not apply to people who have replacement components that are not the battery. If someone has had something like the microphone or headphone jack replaced by a third-party, their phone will still not be able to be fixed by Apple repairers, whatever the problem.

Replacement batteries have become a controversial issue for Apple in past months. The company has until recently been offering cheaper battery replacements in an attempt to address concerns about the fact that phones were slowing down when their batteries got old.

Join our new commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

View comments