Samsung Galaxy Note 8: Company responds after customers complain of phones dying when battery runs flat

The South Korean firm says it has received 'a very small number' of complaints that could be linked to the issue

Samsung has acknowledged a potential battery issue that is being reported by users of the Galaxy Note 8.

Customers say their phones are failing to charge or turn on again after being allowed to completely run out of battery.

It’s an unusual problem, which has been described on multiple forums on the web.

Affected users say that once their Note 8 goes flat it stays flat, even if it’s plugged in and appears to be charging.

Samsung last week told The Independent that it was yet to receive “any official report” for the issue, but advised any UK customers experiencing the issue or something similar to call 0330 726 7864.

The situation, however, appears to be slightly different in Germany.

Samsung’s German division has now issued the following statement to PC-Welt: “Of course Samsung takes all reports of this kind seriously. We have received only a very small number of customer inquiries that can be linked to charge management.

“Unfortunately, we can only comment on the matter further, if we have more detailed information about the affected devices.”

It isn’t clear how widespread the issue is, but affected users will be hoping for a fix as soon as possible, so they can start using their phone again.

“My wife’s Note 8 turned off today and won’t turn back on,” reads one user complaint.

“Tried the soft reset and safe mode button pushes and it won’t turn on. When it’s plugged in, the red light doesn’t turn on.”

The highly impressive Note 8 came out in September, succeeding the Galaxy Note 7, a phone that was recalled and discontinued because of faulty batteries.