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Virgin Media down: Internet not working as users complain WiFi and TV services fail to load

Tuesday 21 May 2019 14:51 BST

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Virgin Media internet and TV services down, customers say

Virgin Media has stopped working, leaving users complaining they are unable to get on the internet or watch TV.

It comes at the same time as a major outage at EE, whose customers are unable to make calls.

The Virgin Media Twitter account is being barraged by a vast number of customers, complaining that the service they pay for is not working.

It is largely directing those people to the company's service status page, which offers updates on outages as well as tips for dealing with them.

If the outage lasts for long enough, customers may be eligible for compensation for their lost service.

Internet addicts receive treatment in Beijing

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1/18Internet addicts receive treatment in Beijing

Internet addicts receive treatment in Beijing

BEIJING - JULY 6: A young Chinese internet addict receives an electroencephalogram check at the Beijing Military Region Central Hospital July 6, 2005 in Beijing, China. The clinic, the country's first government-approved facility geared toward curing Internet addicts, has treated more than 300 addicts since opening last October. A dozen nurses and 11 doctors care for the patients, mostly youths aged 14 to 24 who have lost sleep, weight and friends after countless hours in front of the computer, often playing video games with others online. Doctors use a combination of therapy sessions, medication, acupuncture and sports like swimming and basketball to ease patients back into normal lives. The patients usually stay 10 to 15 days, at $48 a day - a high price in China, where the average city dweller's weekly income is just $20. According to government figures, China has the world's second-largest online population - 94 million - after the United States.

Cancan Chu/Getty

Internet addicts receive treatment in Beijing

A young Chinese internet addict sits on his bed near artificial flowers at the Beijing Military Region Central Hospital July 6, 2005 in Beijing, China. The clinic, the country's first government-approved facility geared toward curing Internet addicts, has treated more than 300 addicts since opening last October. A dozen nurses and 11 doctors care for the patients, mostly youths aged 14 to 24 who have lost sleep, weight and friends after countless hours in front of the computer, often playing video games with others online. Doctors use a combination of therapy sessions, medication, acupuncture and sports like swimming and basketball to ease patients back into normal lives. The patients usually stay 10 to 15 days, at $48 a day - a high price in China, where the average city dweller's weekly income is just $20. According to government figures, China has the world's second-largest online population - 94 million - after the United States.

Cancan Chu/Getty

Internet addicts receive treatment in Beijing

A new student (front) practices sits-up while other students take part in a close-order drill at the Qide Education Center in Beijing February 26, 2014. The Qide Education Center is a military-style boot camp which offers treatment for internet addiction. As growing numbers of young people in China immerse themselves in the cyber world, spending hours playing games online, worried parents are increasingly turning to boot camps to crush addiction. Military-style boot camps, designed to wean young people off their addiction to the internet, number as many as 250 in China alone.

Reuters/Kim Kyung-Hoon

Internet addicts receive treatment in Beijing

Wang (L), who was addicted to internet gaming, helps clean a bathroom in his dormitory at the Qide Education Center in Beijing February 19, 2014. The Qide Education Center is a military-style boot camp which offers treatment for internet addiction. As growing numbers of young people in China immerse themselves in the cyber world, spending hours playing games online, worried parents are increasingly turning to boot camps to crush addiction. Military-style boot camps, designed to wean young people off their addiction to the internet, number as many as 250 in China alone. Picture taken February 19, 2014.

Reuters/Kim Kyung-Hoon

Internet addicts receive treatment in Beijing

An ex-military instructor (front) and students do push-ups during a military-style close-order drill class at the Qide Education Center in Beijing February 19, 2014. The Qide Education Center is a military-style boot camp which offers treatment for internet addiction. As growing numbers of young people in China immerse themselves in the cyber world, spending hours playing games online, worried parents are increasingly turning to boot camps to crush addiction. Military-style boot camps, designed to wean young people off their addiction to the internet, number as many as 250 in China alone.

Reuters/Kim Kyung-Hoon

Internet addicts receive treatment in Beijing

BEIJING - JULY 6: A young Chinese internet addict receives an electroencephalogram check at the Beijing Military Region Central Hospital July 6, 2005 in Beijing, China. The clinic, the country's first government-approved facility geared toward curing Internet addicts, has treated more than 300 addicts since opening last October. A dozen nurses and 11 doctors care for the patients, mostly youths aged 14 to 24 who have lost sleep, weight and friends after countless hours in front of the computer, often playing video games with others online. Doctors use a combination of therapy sessions, medication, acupuncture and sports like swimming and basketball to ease patients back into normal lives. The patients usually stay 10 to 15 days, at $48 a day - a high price in China, where the average city dweller's weekly income is just $20. According to government figures, China has the world's second-largest online population - 94 million - after the United States.

Cancan Chu/Getty

Internet addicts receive treatment in Beijing

BEIJING - JULY 6: A young Chinese internet addict receives an electroencephalogram check at the Beijing Military Region Central Hospital July 6, 2005 in Beijing, China. The clinic, the country's first government-approved facility geared toward curing Internet addicts, has treated more than 300 addicts since opening last October. A dozen nurses and 11 doctors care for the patients, mostly youths aged 14 to 24 who have lost sleep, weight and friends after countless hours in front of the computer, often playing video games with others online. Doctors use a combination of therapy sessions, medication, acupuncture and sports like swimming and basketball to ease patients back into normal lives. The patients usually stay 10 to 15 days, at $48 a day - a high price in China, where the average city dweller's weekly income is just $20. According to government figures, China has the world's second-largest online population - 94 million - after the United States.

Cancan Chu/Getty

Internet addicts receive treatment in Beijing

BEIJING - JULY 6: A young Chinese internet addict receives electric shock treatment in his room at the Beijing Military Region Central Hospital July 6, 2005 in Beijing, China. The clinic, the country's first government-approved facility geared toward curing Internet addicts, has treated more than 300 addicts since opening last October. A dozen nurses and 11 doctors care for the patients, mostly youths aged 14 to 24 who have lost sleep, weight and friends after countless hours in front of the computer, often playing video games with others online. Doctors use a combination of therapy sessions, medication, acupuncture and sports like swimming and basketball to ease patients back into normal lives. The patients usually stay 10 to 15 days, at $48 a day - a high price in China, where the average city dweller's weekly income is just $20. According to government figures, China has the world's second-largest online population - 94 million - after the United States.

Cancan Chu/Getty

Internet addicts receive treatment in Beijing

BEIJING - JULY 6: A young Chinese internet addict watches television as he receives an intravenous drip in his room at the Beijing Military Region Central Hospital July 6, 2005 in Beijing, China. The clinic, the country's first government-approved facility geared toward curing Internet addicts, has treated more than 300 addicts since opening last October. A dozen nurses and 11 doctors care for the patients, mostly youths aged 14 to 24 who have lost sleep, weight and friends after countless hours in front of the computer, often playing video games with others online. Doctors use a combination of therapy sessions, medication, acupuncture and sports like swimming and basketball to ease patients back into normal lives. The patients usually stay 10 to 15 days, at $48 a day - a high price in China, where the average city dweller's weekly income is just $20.

Cancan Chu/Getty

Internet addicts receive treatment in Beijing

BEIJING - JULY 6: A young Chinese internet addict watches television as he receives an intravenous drip in his room at the Beijing Military Region Central Hospital July 6, 2005 in Beijing, China. The clinic, the country's first government-approved facility geared toward curing Internet addicts, has treated more than 300 addicts since opening last October. A dozen nurses and 11 doctors care for the patients, mostly youths aged 14 to 24 who have lost sleep, weight and friends after countless hours in front of the computer, often playing video games with others online. Doctors use a combination of therapy sessions, medication, acupuncture and sports like swimming and basketball to ease patients back into normal lives. The patients usually stay 10 to 15 days, at $48 a day - a high price in China, where the average city dweller's weekly income is just $20. According to government figures, China has the world's second-largest online population - 94 million - after the United States.

Cancan Chu/Getty

Internet addicts receive treatment in Beijing

A young Chinese internet addict opens the door of her room at the Beijing Military Region Central Hospital July 6, 2005 in Beijing, China. The clinic, the country's first government-approved facility geared toward curing Internet addicts, has treated more than 300 addicts since opening last October. A dozen nurses and 11 doctors care for the patients, mostly youths aged 14 to 24 who have lost sleep, weight and friends after countless hours in front of the computer, often playing video games with others online. Doctors use a combination of therapy sessions, medication, acupuncture and sports like swimming and basketball to ease patients back into normal lives. The patients usually stay 10 to 15 days, at $48 a day - a high price in China, where the average city dweller's weekly income is just $20.

Cancan Chu/Getty

Internet addicts receive treatment in Beijing

A Chinese 'internet addict' reads a book inside his room at a military hospital in Beijing June 22, 2005. A growing number of youth are getting addicted to the Internet as it continues to proliferate in China. China represents the world's second-largest Internet market with 94 million users at the end of 2004, a number expected to rise to 134 million by the end of this year, according to official data.

Reuters/Claro Cortes

Internet addicts receive treatment in Beijing

A student stands in front of a gate at his dormitory at the Qide Education Center in Beijing February 19, 2014. The Qide Education Center is a military-style boot camp which offers treatment for internet addiction. As growing numbers of young people in China immerse themselves in the cyber world, spending hours playing games online, worried parents are increasingly turning to boot camps to crush addiction. Military-style boot camps, designed to wean young people off their addiction to the internet, number as many as 250 in China alone.

Reuters/Kim Kyung-Hoon

Internet addicts receive treatment in Beijing

A teacher talks to an instructor who is an ex-soldier through a window in a door while pupils take part in military-style close-order drill class at the Qide Education Center in Beijing February 19, 2014. The Qide Education Center is a military-style boot camp which offers treatment for internet addiction. As growing numbers of young people in China immerse themselves in the cyber world, spending hours playing games online, worried parents are increasingly turning to boot camps to crush addiction. Military-style boot camps, designed to wean young people off their addiction to the internet, number as many as 250 in China alone. Picture taken February 19, 2014.

Reuters/Kim Kyung-Hoon

Internet addicts receive treatment in Beijing

An ex-military instructor teaches students during their military-style close-order drill class at the Qide Education Center in Beijing February 19, 2014. The Qide Education Center is a military-style boot camp which offers treatment for internet addiction. As growing numbers of young people in China immerse themselves in the cyber world, spending hours playing games online, worried parents are increasingly turning to boot camps to crush addiction. Military-style boot camps, designed to wean young people off their addiction to the internet, number as many as 250 in China alone. Picture taken February 19, 2014.

Reuters/Kim Kyung-Hoon

Internet addicts receive treatment in Beijing

Students laugh as they receive a group punishment during a military-style close-order drill class at the Qide Education Center in Beijing February 19, 2014. The Qide Education Center is a military-style boot camp which offers treatment for internet addiction. As growing numbers of young people in China immerse themselves in the cyber world, spending hours playing games online, worried parents are increasingly turning to boot camps to crush addiction. Military-style boot camps, designed to wean young people off their addiction to the internet, number as many as 250 in China alone. Picture taken February 19, 2014.

Reuters/Kim Kyung-Hoon

Internet addicts receive treatment in Beijing

An instructor who is an ex-soldier talks to female students in their dormitory at the Qide Education Center in Beijing June 10, 2014. The Qide Education Center is a military-style boot camp which offers treatment for internet addiction. As growing numbers of young people in China immerse themselves in the cyber world, spending hours playing games online, worried parents are increasingly turning to boot camps to crush addiction. Military-style boot camps, designed to wean young people off their addiction to the internet, number as many as 250 in China alone.

Reuters/Kim Kyung-Hoon

Internet addicts receive treatment in Beijing

BEIJING - JULY 6: Young Chinese internet addicts learn how to play a billiards game at the Beijing Military Region Central Hospital July 6, 2005 in Beijing, China. The clinic, the country's first government-approved facility geared toward curing Internet addicts, has treated more than 300 addicts since opening last October. A dozen nurses and 11 doctors care for the patients, mostly youths aged 14 to 24 who have lost sleep, weight and friends after countless hours in front of the computer, often playing video games with others online. Doctors use a combination of therapy sessions, medication, acupuncture and sports like swimming and basketball to ease patients back into normal lives. The patients usually stay 10 to 15 days, at $48 a day - a high price in China, where the average city dweller's weekly income is just $20. According to government figures, China has the world's second-largest online population - 94 million - after the United States.

Cancan Chu/Getty

The problems at Virgin Media come soon after Ofcom announced that companies would provide automatic refunds in the event of such outages.

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