Stay up to date with notifications from The Independent

Notifications can be managed in browser preferences.

Virgin Media suffers issues with service as users complain of disruption

'We're doing everything we can to minimise disruption as much as possible,' firm says

Anthony Cuthbertson
Wednesday 18 March 2020 12:10 GMT
Comments
Issues for Virgin Media come just one day after major outage for UK phone networks
Issues for Virgin Media come just one day after major outage for UK phone networks (Getty)

Virgin Media is experiencing issues with some of its services, according to customer reports.

The outage comes just one day after major phone networks went down across the UK.

Hundreds of reports were tracked by the website DownDetector, which monitors the status of websites, apps and online services. The reason for the issues with Virgin Media are not immediately clear.

A spokesperson for Virgin Media told The Independent that there was no national broadband outage but that some voice services were affected.

"There are no widespread broadband issues on our network," the spokesperson said.

"We're aware of an intermittent issue affecting voice services for some of our mobile customers but this has no relation to our other services. WE're working to get this fixed as quickly as possible and apologise for any inconvenience."

Virgin Media acknowledged customer complaints on social media.

“I can understand your frustration,” a representative for the company told one Twitter user. “We’re doing everything we can to minimise disruption as much as possible.”

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in