The Ultimate Reliability Survey 2017

Over 14,000 motorists bare all about their experiences with 0-3yr old cars over the last year 

Tony Middlehurst
Tuesday 31 October 2017 13:18
Comments

Here’s a question. If you own a car that’s always breaking down and leaving you in the lurch, or just spending too much of its time in the garage having a load of silly faults sorted out, how likely are you to buy another car from that company?

We all know the answer to that one.

Reliability is massively important to car buyers. That should make it equally important to car manufacturers, because it’s what keeps customers coming back into their dealerships time after time.

Owners of 14,208 cars were asked if their cars had recorded any faults in the last 12 months. The problems were arranged in 14 groups: battery, bodywork, brakes, engine, engine electrics, exhaust, exterior lights, fuel system, gearbox/clutch, interior trim, non-engine electrics, steering, suspension, and ‘other’.

The owners were asked to specify the amount of time each fault caused their cars to spend ‘off the road’, from ‘less than one day’ to ‘more than a week’. The cost of repairs was factored in too, categorised in a range from ‘fixed under warranty for free’ to ‘more than £1500’. The scores for that section of the survey were weighted according to the impact of the fault: problems that cost more and/or kept cars out of use for a longer period of time were punished hardest.

The data were collated to produce a list of the most – and the least – reliable 0-3-year-old cars from a range of 32 brands and 169 models. And here is that list.


Reliability by brand (cars 0-3yrs old)

 

Brand

Score

1

Lexus

92.1%

2

Mitsubishi

90.8%

3

Toyota

89.6%

4

Suzuki

86.6%

5

Alfa Romeo

85.8%

6

Honda

84.9%

7

Hyundai

84.8%

8

MG

83.4%

9

Ford

82.1%

10

Subaru

81.8%

11

Kia

81.3%

12

Audi

80.4%

13

Skoda

80.1%

14

Mini

79.6%

15

Porsche

78.3%

16

Mazda

77.9%

17

BMW

77.6%

18

Vauxhall

76.4%

19

Dacia

75.9%

20

Renault

75.4%

21

Seat

75.2%

22

Volkswagen

74.7%

23

Mercedes-Benz

70.4%

24

Fiat

70.2%

25

Volvo

62.3%

26

Jaguar

61.9%

27

Peugeot

56.7%

28

Citroën

55.2%

29

Nissan

52.7%

30

Tesla

52.4%

31

Land Rover

50.6%

32

Jeep

42.1%


Reliability tables were also produced for car groupings. Here they are, starting with City Cars aged 0-3 years.

Rank

Make and model

Score

1

Toyota Aygo (2014-present) 

100.0%

2

Kia Picanto (2011-2017)  

89.6%

3

Skoda Citigo (2012-present)

88.5%

4

Hyundai i10 Hatchback (2014-present)

88.1%

5

Fiat 500 (2008-present)

85.2%

6

Fiat Panda (2012-present) 

75.5%

7

Volkswagen Up (2012-present)

74.8%


Small Cars

Rank

Make and model

Score

1

Honda Jazz (2015-present)

100.0%

2

Toyota Yaris (2011-present)

94.2%

3

Audi A1 Sportback (2012-present)

93.1%

4

Honda Jazz (2008-2015)

91.6%

5

Renault Clio petrol (2012-present)

90.1%

6

Skoda Fabia hatch and estate (2015-present)

88.7%

7

Ford Fiesta (2008-2017)

88.3%

8

Hyundai i20 petrol (2015-present)

88.2%

9

Suzuki Swift (2011-2017)

87.7%

10

Audi A1 3dr (2010-present)

86.9%

11

Renault Clio diesel (2012-present)

86.4%

12

Mini hatchback diesel (2014-present)

85.9%

13

MG 3 (2013-present)

83.4%

14

Dacia Sandero (2013-present)

82.2%

15

Mini hatchback diesel (2014-present)

80.5%

16

Hyundai i20 (2009-2015)

78.7%

17

Seat Ibiza (2009-2017)

68.0%

18

Mini Clubman (2015-present)

64.6%

19

Volkswagen Polo (2009-2017)

58.8%

20

Mazda 2 (2015-present)

52.7%

21

Nissan Note (2013-present)

48.6%


Family Cars

Rank

Make and model

Score

1

Lexus CT 200h (2011-present)

100.0%

2

Honda Civic hatchback/Tourer (2012-2017)

94.5%

3

Hyundai i30 hatchback/Tourer (2012-2017)

91.7%

4

Ford Focus (2011 - present)

90.4%

5

BMW 1 Series petrol (2011 - present)

88.0%

6

Toyota Auris hatchback and estate (2012-present)

87.1%

7

Audi A3 petrol 3dr and Sportback (2013-present)

86.7%

8

BMW 1 Series diesel (2011-present)

84.0%

9

BMW 2 Series Active Tourer petrol (2014-present)

83.1%

10

Alfa Romeo Giulietta (2010-present)

82.6%

11

Skoda Octavia petrol hatchback and estate (2013-present)

82.1%

12

Mazda 3 petrol (2013-present)

82.0%

13

Mercedes-Benz A Class (2013-present)

81.2%

14

Volvo V40 petrol (2012-present)

79.9%

15

Seat Leon diesel hatchback and estate (2013 - present)

78.9%

16

Kia Cee'd (2012-present)

76.0%

17

Volkswagen Golf diesel hatchback and estate (2013-present)

74.8%

18

Volkswagen Golf petrol hatchback and estate (2013-present)

74.5%

19

Skoda Octavia diesel hatchback and estate (2013-present)

74.4%

20

Ford Focus (2011-present)

72.2%

21

Seat Leon petrol hatchback and estate (2013-present)

72.1%

22

Audi A3 diesel 3dr and Sportback (2013-present)

68.5%

23

Peugeot 308 hatchback and estate (2014-present)

66.6%

24

BMW 2 Series Active Tourer petrol (2014-present)

65.4%

25

Vauxhall Astra (2015-present)

62.3%

26

Mazda 3 diesel (2009-2013)

58.4%

27

Volvo V40 diesel (2012-present)

55.5%

28

Nissan Pulsar (2014-present)

48.3%


MPVs

Rank

Make and model

Score

1

Ford B-Max (2012-present)

91.6%

2

Ford C-Max (2010-present)

90.0%

3

Volkswagen Golf SV (2014-present)

83.2%

4

Seat Alhambra diesel (2010-present)

78.4%

5

Volkswagen Touran diesel (2015-present)

65.2%

6

Citroën C4/Grand C4 Picasso diesel (2013-present)

56.8%

7

Mercedes-Benz B-Class (2012-present)

46.2%


Small SUVs

Rank

Make and model

Score

1

Volkswagen Tiguan diesel (2016-present)

96.3%

2

Ford Kuga diesel (2012-present)

92.8%

3

Skoda Yeti Outdoor petrol (2013-present)

92.7%

4

Kia Soul (2014-present)

88.9%

5

Mazda CX3-3 (2015-present)

88.2%

6

Kia Sportage diesel (2010-2016)

87.7%

7

Nissan Juke diesel (2010-present)

87.2%

8

Hyundai Tucson diesel (2015-present)

86.6%

9

Peugeot 2008 (2013-present)

86.1%

10

Vauxhall Mokka diesel (2012-2016)

85.6%

11

Suzuki Vitara (2015-present)

84.2%

12

Mini Countryman (2010-2016)

81.3%

13

Renault Kadjar diesel (2015-present)

79.4%

14

Audi Q3 diesel (2011-present)

78.7%

15

Audi Q3 petrol (2011-present)

77.1%

16

Citroen C4 Cactus (2014-present)

76.3%

17

Skoda Yeti Outdoor petrol (2013-present)

75.5%

18

Hyundai ix35 diesel (2010-2015)

75.4%

19

Volkswagen Tiguan diesel (2008-2016)

74.6%

20

Vauxhall Mokka petrol (2012-2016)

74.2%

21

Renault Captur diesel (2013-present)

73.9%

22

Dacia Duster diesel (2013-present)

71.3%

23

Honda HR-V (2015-present)

70.3%

24

Skoda Yeti (2009-2016)

70.0%

25

Renault Captur petrol (2013-present)

66.7%

26

BMW X1 diesel (2015-present)

62.9%

27

Mercedes-Benz GLA (2014-2017)

58.6%

28

Seat Ateca (2016-present)

56.2%

29

Nissan Juke petrol (2010-present)

55.2%

30

Nissan Qashqai diesel (2014-present)

44.2%

31

Jeep Renegade (2015-present)

42.1%

32

Fiat 500X (2015-present)

32.3%

33

Nissan Qashqai petrol (2014-present)

28.9%


Large SUVs

Rank

Make and model

Score

1

Mitsubishi Outlander (2012-present)

91.2%

2

Porsche Cayenne (2010-present)

90.1%

3

Volkswagen Touareg diesel (2010-present)

87.1%

4

Honda CR-V (2012-present)

83.4%

5

Toyota RAV4 diesel (2013-present)

82.3%

6

Subaru Forester (2013-present)

81.8%

7

Skoda Kodiaq (2017-present)

79.6%

8

Porsche Macan petrol (2014-present)

79.4%

9

Mercedes-Benz GLC diesel (2015-present)

79.0%

10

Mazda CX-5 diesel (2012-2017)

78.0%

-11

BMW X5 diesel (2013-present)

76.9%

=11

BMW X3 (2010-present)

76.9%

13

Land Rover Freelander 2 2010-2014)

76.2%

14

Hyundai Santa Fe (2012-2015)

76.0%

15

Kia Sorento (2015-present)

71.8%

16

Jaguar F-Pace (2016-present)

70.7%

17

Audi Q5 (2008-2016)

68.1%

18

Kia Sorento (2010-2014)

67.3%

19

Nissan X-Trail (2014-present)

66.5%

20

Porsche Macan diesel (2014-present)

64.0%

21

Volvo XC60 (2008-2017)

63.6%

22

Range Rover diesel (2013-present)

55.8%

23

Land Rover Discovery diesel (2013-2016)

54.2%

24

Range Rover Evoque diesel (2011-present)

52.0%

25

Land Rover Discovery Sport diesel (2015-present)

43.8%

26

Volvo XC90 (2015-present)

22.6%

27

Range Rover Sport diesel (2013-present)

14.5%


Executive cars

Rank

Make and model

Score

1

Audi A3 saloon petrol (2013-present)

100.0%

2

Lexus IS (2013-present)

90.9%

3

Jaguar XE petrol (2015-present)

88.5%

4

BMW 6 Series Gran Coupé (2012-present)

87.5%

5

Ford Mondeo (2014-present)

86.3%

6

Skoda Superb hatchback/estate (2008-2015)

85.4%

7

Mazda 6 petrol saloon (2013-present)

85.0%

8

Audi A4 petrol saloon (2015-present)

81.8%

9

Mazda 6 diesel saloon/Tourer (2013-present)

81.4%

10

BMW 4 Series Gran Coupé (2014-present)

80.5%

11

BMW 3 Series diesel saloon/Touring (2012-present)

79.8%

12

Audi A4 Avant (2015-present)

78.4%

13

Mercedes-Benz C-Class petrol saloon (2014-present)

78.0%

14

Volkswagen Passat diesel saloon/estate (2015-present)

76.5%

=15

Vauxhall Insignia diesel hatchback (2009-2017)

74.7%

=15

Audi A4 diesel saloon (2015-present)

74.7%

17

Audi A3 diesel saloon (2013-present)

73.9%

18

BMW 3 Series Gran Turismo diesel (2013-present)

72.7%

19

Skoda Superb hatchback/estate (2015-present)

68.7%

20

Mercedes-Benz C-Class diesel saloon/estate (2014-present)

65.2%

21

BMW 3 Series petrol saloon (2012-present)

64.7%

22

Volvo S60/V60 (2010-present)

64.4%

23

Volkswagen CC diesel (2012-2016)

58.0%

24

Jaguar XE diesel (2015-present)

36.7%

 

 

 

 


Luxury Cars

Rank

Make and model

Score

1

Mercedes-Benz S-Class saloon (2013-present)

93.2%

2

Audi A6 saloon/Avant 2011-present

92.1%

3

Mercedes-Benz E-Class saloon/estate (2009-2016)

75.3%

4

Volvo V70 (2007-2013)

75.1%

5

Jaguar XF saloon/Sportbrake (2008-2015)

72.3%

6

Jaguar XF saloon (2015-present)

66.8%

7

BMW 5 Series saloon/Touring (2010-2017)

62.2%

8

Mercedes-Benz E-Class saloon (2016-present)

46.1%


Coupés and convertibles

Rank

Make and model

Score

1

Audi A3 Cabriolet (2014-present)

92.5%

2

BMW 2 Series Coupé/Convertible (2014-present)

90.8%

3

Mercedes-Benz E-Class Cabriolet (2013-present)

85.0%

4

BMW 4 Series Coupé/Convertible (2013-present)

79.8%

5

Porsche Boxster (2012-2016)

79.6%

6

Audi TT Coupé/Cabriolet (2014-present)

76.0%

7

Mercedes-Benz SLK (2011-2016)

73.6%

8

Mazda MX-5 convertible (2015-present)

71.0%


Electric vehicles

Rank

Make and model

Score

1

Nissan Leaf (2011-present)

93.9%

2

BMW i3 (2013-present)

88.5%

3

Renault Zoe (2013-present)

65.1%

4

Tesla Model S (2012-present)

52.4%


So, what does it all mean? Well, for maximum reliability in a new car you can't afford to ignore the top-ranked Japanese and Korean brands on our list. Having said that, some Nissan models may well bite you in a painful place.

Going ‘premium’ doesn’t necessarily protect you either. The names Jaguar, Mercedes-Benz and Volvo all figure at the wrong end of our brand table. As far as individual models go, four cars stood out with 100% reliability ratings: the Audi A3 Saloon, Honda Jazz, Lexus CT200h and Toyota Aygo.

The most frequently mentioned faults were non-engine electrics. Air-con and sat-nav systems were most often complained about. Models at the bottom of our lists weren’t immune to major mechanical issues that, in some cases, required owners to chip in financially to get fixed.

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