Insurers accused of 'disappointing' response to eruption

Sunday 18 April 2010 00:00
Comments

Confusion reigns over whether travellers affected by the grounding of all UK flights after the eruption of the Eyjafjallajokul volcano in Iceland will receive compensation from insurers.

The Association of British Insurers said that volcanic eruptions were not covered in some insurance policies and urged stranded travellers to speak to their airlines and travel companies about alternative transport and accommodation arrangements.

Nick Starling of the ABI said: "Travel insurance policies will differ. Customers should check their travel policies, and speak to their insurers to understand what their individual policies cover them for in this situation."

Insurance industry observers described the response of firms as "disappointing", and criticised them for being slow to act.

"I have spoken to several main providers and the majority still haven't developed a position on how they will handle any claims for cancelled and delayed flights and any other monetary losses," said Bob Atkinson from Moneysupermarket-.com. "The reaction from many has been extremely disappointing."

But some insurers have stepped up to the mark. Direct Line said it would cover people for losses due to the delays. Likewise, Fortis said it would be treating the eruption as a bad weather incident – which means claims will be covered.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Please enter a valid email
Please enter a valid email
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Please enter your first name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
Please enter your last name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
You must be over 18 years old to register
You must be over 18 years old to register
Opt-out-policy
You can opt-out at any time by signing in to your account to manage your preferences. Each email has a link to unsubscribe.

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Join our new commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged in