Bunhill: Law Society complaints

WHAT outfit employs 146 full-time staff in a sumptuous new building at a cost of pounds 9.5m, to deal with complaints - of which it received 19,000 last year, or one for every three of its members?

The Law Society, that's what. Tonight's StreetLegal on Channel 4 will relate how one woman spent years pursuing a complaint arising from her divorce. In the end, she went to a new solicitor who charged her pounds 3,700 to deal with the Solicitors Complaints Bureau. She won the maximum amount allowed by the SCB: pounds 1,000. When asked, her new solicitor said he didn't know that was the maximum. That's lawyers for you.