The £183m British Airways fine is a game-changer for consumers

Inside Business: Penalties from the Information Commissioner of up to 4 per cent of turnover should incentivise investment in cybersecurity 

James Moore
Chief Business Commentator
Monday 08 July 2019 16:14
Comments
Organisations which hold our data have a responsibility to do what whatever it takes to keep it secure
Organisations which hold our data have a responsibility to do what whatever it takes to keep it secure

They’re fining us when we’re the victims? Poor us!

That’s what British Airways’ reaction to being told by the Information Commissioner’s Office (ICO) of an intent to fine the airline £183m over a data breach last year feels like.

Here’s Alex Cruz, chair and chief executive: “We are surprised and disappointed in this initial finding from the ICO. British Airways responded quickly to a criminal act to steal customers’ data. We have found no evidence of fraud/fraudulent activity on accounts linked to the theft.”

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