Stay up to date with notifications from The Independent

Notifications can be managed in browser preferences.

Marks & Spencer to cut 7,000 jobs

Clothes and homeware sales plummet due to pandemic, as high street chain says many stores still affected by social distancing and reduced footfall

Harry Cockburn
Tuesday 18 August 2020 10:00 BST
Comments
Around 7,000 jobs to be axed in further M&S overhaul

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

Marks & Spencer has said it will cut 7,000 jobs in the next three months due to the impact of coronavirus.

The high street chain said cuts will hit workers at stores across the UK, as well as in regional management and at its central support centre.

In the two-month period since shops reopened as lockdown measures eased, total sales have been down 29.9 per cent, the company said, with some town centre stores and shopping centres remaining “heavily impacted by social distancing and reduced footfall”.

The retailer said it had seen a marked shift to online shopping, with 41 per cent of home and clothing sales made on the internet over the past eight weeks.

But the closure of many other workplaces combined with a lack of social gatherings meant clothing sales have seen a substantial shift from office dressing and formal wear into casual clothing and leisure wear, the firm noted.

The FTSE 250 firm said it hoped a large proportion of the job losses would come as voluntary redundancies and early retirements.

Chief executive Steve Rowe said: “In May we outlined our plans to learn from the crisis, accelerate our transformation and deliver a stronger, more agile business in a world in which some customer habits were changed forever. Three months on and our ‘never the same again’ programme is progressing, albeit the outlook is uncertain and we remain cautious.

“As part of our programme to embed the positive changes in ways of working through the crisis, we are today announcing proposals to further streamline store operations and management structures. These proposals are an important step in becoming a leaner, faster business, set up to serve changing customer needs, and we are committed to supporting colleagues through this time.”

The company also said it hoped to create a number of new jobs as it shakes up its business.

It said these will be in online fulfilment and in a new ambient food warehouse.

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in