Seven more banks review rate swaps


Jamie Grierson
Monday 23 July 2012 15:53

A further seven banks have agreed to review the sale of complex financial products to small businesses and compensate customers where evidence of mis-selling is uncovered, the City watchdog said today.

Allied Irish Bank, Bank of Ireland, the Clydesdale and Yorkshire banks, the Co-operative Bank, Northern Bank and Santander UK will review the sale of so-called interest rate swaps to small and medium enterprises (SMEs), the Financial Services Authority (FSA) said.

Interest rate swaps are complicated derivatives products that may have been sold as protection - or to act as a hedge - against a rise in interest rates without the customer fully grasping the downside risks.

The move comes after Barclays, HSBC, Lloyds and Royal Bank of Scotland agreed to compensate customers after the FSA found "serious failings" in the sale of swaps to SMEs.

The seven additional banks have a small proportion - around 10% - of the overall interest rate hedging product sales in the UK.

The FSA said it has not examined their sales of interest rate hedging products and so has not made any findings of mis-selling.

Clive Adamson, director of supervision in the FSA's Conduct Business Unit, said: "Although the number of their sales was smaller and while there is no presumption that mis-selling has occurred, it shows their willingness to do the right thing and ensure their customers who bought these products can be confident that they will be treated on an equal basis."

Business owners who were mis-sold interest rate swaps by the big four banks suffered "a difficult and distressing experience with many people's livelihoods affected", the FSA previously said.

The regulator spent two months reviewing the sale of interest rate hedging products, talking to more than 100 customers who came forward.

Poor sales tactics were uncovered including failing to provide sufficient information on the hefty exit costs involved, failure to gauge the customers' understanding of risk and found rewards and incentives were a driver of these practices.

A survey by Bully Banks, which has been set up by alleged victims of swap mis-selling, found nearly three quarters of its members claim to have been forced to buy a swap by their lending bank as a condition of their loan.

Lloyds Banking Group and Barclays report their interim results later this week and could reveal more details about the expected compensation bill for mis-sold swap claims.

However, both banks previously said the impact would not be "material".

Santander UK said it has identified three "non-sophisticated" customers who purchased a type of interest rate hedging product called a structured collar, with whom the bank has already agreed redress.

Steve Pateman, head of UK banking at Santander UK, said: "While we only have three customers we believe fit the FSA's definition who have purchased structured collars, in the interest of all our customers we feel it is appropriate and fair that any business which purchased these products is offered the opportunity to discuss them with us."


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