Phantom tapes charged to cancelled credit card: Correction: BookTalk

ON 11 April, we reported on a customer's concerns over an order for business book cassettes placed with BookTalk. We wish to make it clear that it was not our intention to accuse BookTalk of impropriety.

We accept that its initial agreement with the customer entitled it to charge his credit card until further notice and that BookTalk did not seek payment for cassettes he did not receive. We apologise for any misunderstanding.