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WH Smith workers’ information accessed as retailer is hit by cyber attack

The retailer said the IT hack has not impacted its trading activities, website or customer accounts and databases.

Holly Williams
Thursday 02 March 2023 10:29 GMT
High street retailer WH Smith said it has been targeted by a cyber attack which saw hackers access company data including current and former employee information (PA)
High street retailer WH Smith said it has been targeted by a cyber attack which saw hackers access company data including current and former employee information (PA) (PA Wire)

High street retailer WH Smith said it has been targeted by a cyber attack which saw hackers access company data – including current and former employee information.

It said the hack has not impacted its trading activities and stressed its website, customer accounts and customer databases are on unaffected separate systems.

WH Smith said: “Upon becoming aware of the incident, we immediately launched an investigation, engaged specialist support services and implemented our incident response plans, which included notifying the relevant authorities.”

We are notifying all affected colleagues and have put measures in place to support them

WH Smith

It added: “WH Smith takes the issue of cyber security extremely seriously and investigations into the incident are ongoing.

“We are notifying all affected colleagues and have put measures in place to support them.”

It comes amid a wave of cyber attacks in recent months, with Royal Mail’s international postal service suffering lengthy disruption after hackers targeted the group.

Retailer JD Sports also warned in January that around 10 million people might have had their addresses, phone numbers and email addresses stolen – among other things – in a hack.

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