Bristol man orders Kindle ebook reader, but receives tumour sample instead

'When I opened it I had quite a shock,' said Mr Potten, an environmental consultant

Ian Johnston
Monday 11 January 2016 00:47
Comments
The Royal Free Hospital, where the tumour sample was meant to be sent
The Royal Free Hospital, where the tumour sample was meant to be sent

A sample from a California cancer patient’s tumour was mistakenly delivered to a man in Bristol who had ordered a Kindle ebook reader.

James Potten, 37, told BBC News that he opened the FedEx package to discover a box marked “patient tumor – specimen enclosed”.

It was supposed to have been sent to London’s Royal Free Hospital.

“When I opened it I had quite a shock,” said Mr Potten, an environmental consultant.

“My name was on the outside, but the contents weren't what I expected. I haven't opened the sealed box, which says exempt patient tissue, as it doesn't belong to me.

“The tracking code on the item had the same first five and last three numbers as my order but it wasn't my Kindle.

“I've been trying to get FedEx to collect it as it is potentially a sample that needs to be tested and sent back with some urgency. I don't know where my Kindle is, but if it is at the Royal Free I'd be happy to do an exchange.”

The Royal Free Hospital confirmed that a package “intended for one of its institutions … was delivered to an address in Bristol”.

“We will await answers from the delivery company as to how this mistake was made,” it said.

FedEx, which collected the tumour sample from Mr Potten on Sunday, told the BBC that it “regretted the error” and “will consider future changes to our processes”.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Please enter a valid email
Please enter a valid email
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Please enter your first name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
Please enter your last name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
You must be over 18 years old to register
You must be over 18 years old to register
Opt-out-policy
You can opt-out at any time by signing in to your account to manage your preferences. Each email has a link to unsubscribe.

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Join our new commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged in