Why millions of families are missing out on cheap broadband

Consumer groups are urging customers to look into packages available amid cost of living crisis

Millions of families are missing out on cheap broadband, warned a new report by communications regulator Ofcom.

The watchdog is concerned over half of low-income UK households are not receiving the correct advice when it comes to switching to a social tariff, with consumer groups urging customers to look into the packages available amid the ongoing cost of living crisis.

Lindsey Fussell, Ofcom’s director of network and communication, advised: “We’re urging anyone who thinks they could be eligible for a discount deal to contact their provider today and potentially save hundreds of pounds.”