Heathrow passengers hit by ‘excessive’ queues and forced to travel without bags in half-term disruption

British Airways says issue at airport caused ‘some delays’ to baggage

Zoe Tidman
Saturday 23 October 2021 16:49
Comments
<p>Heathrow says it is working with British Airways to reunite passengers with luggage</p>

Heathrow says it is working with British Airways to reunite passengers with luggage

Technical issues at Heathrow have left passengers facing long queues and some forced to fly without luggage as hundreds descend on the airport for half-term getaways.

The airport suffered issues with its baggage system in Terminal 5 on Saturday morning, which is understood to have lasted for a few hours.

Some said they were told to put essential items in hand luggage instead as their bags “may not arrive” at their destination.

A Heathrow spokesperson told The Independent the issues “meant a small number of people who departed from Terminal 5 may have travelled without their luggage”.

Apologising for the disruption, they added: “We are working closely with British Airways to reunite passengers with their luggage as soon as possible.”

The issue was resolved at around 10.30am on Saturday – the day after schools in England and Wales broke up for half-term.

One man flying with British Airways said his luggage had not been delivered to his destination in a tweet on Saturday.

Others shared a message they had received from British Airways, warning them an issue with Heathrow’s system meant their bags “may not travel”.

Passengers were told to complete a form if their baggage was delayed and to keep receipts for essential items they would have to buy in the meantime.

“Been told to put essentials in hand luggage as bags may not arrive,” one woman who received a message from the airline tweeted. “Happy half term!”

Travellers also took to social media to complain about long queues as they embarked on half-term holidays, with one user saying they were “excessive”.

A British Airways spokesperson told The Independent: “For a few hours this morning, Heathrow Airport’s baggage system experienced an issue causing delays to some customers’ baggage departing on their flight.”

They added: “We are doing everything we can to get their baggage to them as quickly as possible.”

British Airways told The Independent customers travelling later in the day were contacted as a precaution.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Please enter a valid email
Please enter a valid email
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Please enter your first name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
Please enter your last name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
You must be over 18 years old to register
You must be over 18 years old to register
Opt-out-policy
You can opt-out at any time by signing in to your account to manage your preferences. Each email has a link to unsubscribe.

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Join our new commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged in