The Law Society has to face alienating some of its members if it is to continue to serve both the public and the profession, according to its secretary general, John Hayes. Speaking at a seminar at Manchester University, Mr Hayes said that the society did not exist to protect privileges or monopolies, but to reinforce a change in culture 'which emphasises client care, promotes professional excellence and does not regard the following of sound business practice as somehow alien to the values of the profession.'
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