Yodel: Secret filming shows workers apparently mishandling mail

Investigation by Channel 4's Dispatches claims that supervisors failed to intervene despite Yodel having publicly stated that staff 'are trained never to throw a parcel'

Tom Brooks-Pollock
Monday 01 February 2016 17:32
Comments

Workers for parcel delivery company Yodel have been filmed throwing parcels back and forth, often apparently without regard for ‘fragile’ or ‘handle with care’ signs, at one of the firm’s main depots, according to an undercover investigation.

The secret footage, recorded by a reporter at the centre in Shaw, near Oldham, Greater Manchester in the run-up to Christmas, shows Yodel workers casually tossing parcels on to conveyor belts and into vans.

The investigation, by Channel 4’s Dispatches programme, found that supervisors failed to intervene despite Yodel having publicly stated that staff “are trained never to throw a parcel”.

Some employees apparently used a variety of what the programme calls ‘track and field’-style throwing techniques, aping javelin, discus and shot-put throwers.

In one scene, two workers are filmed throwing a parcel to each other backwards and forwards in an apparent game of pass the parcel.

Yodel said that it was already addressing some of the “unacceptable practices” shown in the film, Where’s My Missing Mail, to be shown on Channel 4 on Monday evening.

The undercover reporter was among many extra temporary workers which Yodel signs up to cope with the annual pre-Christmas rush.

He worked as a sorter, paid the minimum wage for more than two weeks and secretly filmed over six days. The film-makers claim he received an hour long induction from Yodel staff, mainly focusing on lifting parcels safely and being fast on the job.

Yodel said in a statement: “At the time of writing we haven’t been provided with the undercover footage captured by Dispatches. However, the allegations brought to our attention indicate some unacceptable practices that we are already addressing. If further issues come to light we will take appropriate action. We are very sorry for the occasions when we have let customers down.

"Clearly there are still improvements to be made and we will accelerate activities which have already seen our customer satisfaction score increase from a disappointing 35 per cent two years ago to over 80 per cent today which is among the best in the industry."

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Please enter a valid email
Please enter a valid email
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Please enter your first name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
Please enter your last name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
You must be over 18 years old to register
You must be over 18 years old to register
Opt-out-policy
You can opt-out at any time by signing in to your account to manage your preferences. Each email has a link to unsubscribe.

By clicking ‘Create my account’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Join our new commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in