The budget airline easyJet has apologised after an employee branded a lawyer acting on behalf of a delayed customer a “motherf****r”.
Chris Dickson was flying from London to Edinburgh with his daughter this summer when his flight was cancelled due to French airline workers going on strike.
Although easyJet met Mr Dickson’s expenses for a London hotel and new flight he also asked for compensation from the airline, the Sun newspaper reports. He enlisted solicitors to contact the airline.
The response sent to his solicitors read: “Based on the aforesaid we decline your client’s claim for compensation and that is our final statement regarding this case motherf***er.”
Nick Parkinson, a solicitor at Flight Delays, said he had asked why their plane was affected by the problems in France.
“They refused to offer a proper explanation. Flight Delays were also on the receiving end of abusive language,” he told the Sun.
easyJets aid the employee who sent the email had been sacked.
A spokesperson for the airline said: “easyJet is shocked by what we’ve been forwarded and by how anyone working for easyJet could represent the company in this way.
“The individual was immediately dismissed as soon as we had investigated the matter. We can only apologise to the recipient and assure them that this isn’t how we treat customers.”
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