‘You called my employee a b****. I suggest Spirit’: Dallas airport manager applauded for calmly banning angry customer from flight

Anonymous employee hailed for telling an angry woman to ‘fly with another carrier’

Gino Spocchia
Thursday 29 July 2021 10:00
<p>A airport check-in manager responds to an angry customer</p>

A airport check-in manager responds to an angry customer

An airport check-in manager went viral on social media after he was caught expertly handling a furious customer who allegedly called a colleague a “b****”.

The clip, which was shared to Reddit last week, featured an airport check-in manager telling a woman that she will not be allowed to board a flight because of her behaviour. It was an American Airlines flight from Dallas—Fort Worth.

“You called my employee a b****”, [and it was] completely uncalled for and inappropriate,” the manager told the woman. “You’re not going to travel. We don’t tolerate that crap with us, at all”.

He added: “So you can find another carrier to fly with. I suggest Spirit”.

The woman, who was seen pleading with the check-in manager, tried to say she had not called an airport employee a “b****”, and that she had also not failed to follow the airline’s face mask policy.

“[If] you weren't disrespectful then I would let you travel, but unfortunately you called my employee a b****”, the manager said, as the women become even more frustrated.

“No, I didn’t, I was standing there. No I did not,” she was heard saying.

The check-in manager hit back by saying there were “other people who heard you say it as well”, and called the woman out for failing to wear a face mask before approaching the check-in desk.

On Reddit, where the video was “upvoted” by more than 82,000 users, the woman came under fire for harassing airport workers amid the pandemic.

“If you’re a grown a** adult who buys a plane ticket and then gives employees of the airline a hard time about wearing your mask which you knew you had to do when you purchased your ticket you are completely f****** selfish and f****** stupid and deserve to be thoroughly embarrassed and kicked off your flight,” one user wrote.

"You're welcome to fly another airline. May I suggest Spirit?" Absolute savage airline BURN by that guy. Bravo!”, added another Reddit user.

In a statement, American Airlines told The Independent: “We expect our customers to comply with our policies and treat everyone with respect when they choose to travel with us, and we take action when that is not the case.”

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