McDonald's manager hits woman in head with blender after she complains about order

Customer reportedly suffered a broken nose and shattered cheekbone

Chelsea Ritschel
New York
Thursday 24 October 2019 17:31 BST
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Woman hit in the face with blender at McDonalds

A McDonald’s manager has been fired after throwing a blender at the face of a disgruntled customer who complained about her order.

The 22 September incident, which took place in a McDonald’s in Colerain Township, Ohio, was captured on surveillance camera and shows customer Britany Price being knocked to the floor.

According to Price, who suffered a fractured cheekbone and a broken nose as a result of the attack, she went inside the fast-food restaurant after realising the order she’d ordered through the drive-thru was incorrect.

In footage of the incident obtained by WLWT, Prince can be seen waiting for her order after informing employees it was wrong.

She alleges that she waited for roughly 25 minutes, before returning to her car to grab the rest of the food and ask for a refund. She then began throwing food at the McDonald’s employees.

Price sustained multiple injuries as a result (WLWT)
Price sustained multiple injuries as a result (WLWT)

“I wasn’t the only one that got frustrated, you know, watching the video we see a lot of people that see me and her talking, trying to resolve the issue and they’re like, I’m not dealing with this, you know, they just left, they didn’t even place their order,” Price recalled.

After throwing the food, the manager of the McDonald’s picked up a blender and threw it at Price - knocking her to the ground.

According to Price, who says she has undergone surgery as a result of her injuries, she thinks the incident would have escalated even if she hadn’t thrown the food.

“I definitely don’t feel like there would have been a different result,” she told WLWT. “I feel like even if we would have just went verbal back and forth that it still would have escalated to something else.”

Price also said she just wanted to "get some Happy Meals and some cheeseburgers" but that the day turned out to be a "very unhappy day for me".

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A spokesperson for McDonald’s told The Independent: “The safety of our customers and employees is of utmost importance to us" and that "this behaviour is not reflective of our values". The fast-food restaurant also said it can confirm the individual involved "is no longer employed by our organisation".

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