United Airlines gives woman $10,000 after taking her off overbooked flight

The woman was upset that she was booted from the flight, but was pleasantly surprised with the consolation prize

Clark Mindock
New York
Friday 23 March 2018 22:11
Comments
United has been the subject of frequent bad press recently
United has been the subject of frequent bad press recently

A woman has received a $10,000 travel voucher from United Airlines after she was bumped from her flight.

United reportedly had an issue with one of the seats on a fully booked plane leaving from Washington and headed to Austin. They decided that Allison Preiss, a communications director in the US capital who was headed to Texas for a bachelorette party, was the one after nobody volunteered to be booted from the flight and they chose the lowest paying fare to bump.

In a series of tweets, the experience is documented on Ms Preiss’ Twitter feed as she shifts from outrage that United was forcing a traveller off a flight, to still-inconvenienced surprised delight.

“United is offering $1K in travel credit for an oversold flight. If nobody bites, they will kick off the lowest fare passenger by pulling them out of the boarding line. For a flight that THEY oversold. Unreal,” she wrote on Twitter at 8.19am while waiting for her flight.

Several tweets later, United had apparently found a bad aide for their mistake.

“They really do not want to give me cash. They just offered me $10,000 in travel credit. TEN THOUSAND,” Ms Preiss said.

United Airlines later confirmed that the tweets were real to Sky Blog, saying that the voucher was issued per their voucher policies.

United raised the cap on their vouchers to $10,000 last April after a public relations disaster when a video surfaced showing United employees dragging passenger David Dao off of a flight, bloodied up.

After the incident with Mr Dao, United conducted a review and published a 10-point plan, which included raising the voucher limits to $10,000.

United has had other bad publicity lately as well, including the recent death of a pet dog when flight attendants forced a family to put the pup in an overhead bin.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Please enter a valid email
Please enter a valid email
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Please enter your first name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
Please enter your last name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
You must be over 18 years old to register
You must be over 18 years old to register
Opt-out-policy
You can opt-out at any time by signing in to your account to manage your preferences. Each email has a link to unsubscribe.

By clicking ‘Create my account’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Join our new commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in