‘Disruptive’ woman kicked off flight after airline asks her to change revealing top

EasyJet say they had to remove Harriet Osborne from a flight because she behaved ‘disruptively’

Maya Oppenheim
Women's Correspondent
Sunday 30 June 2019 08:22 BST
‘Disruptive’ woman kicked off flight after airline asks her to change revealing top

An airline asked a woman to change a revealing top she was wearing after other passengers voiced their concerns about the item of clothing.

EasyJet said they had to remove Harriet Osborne from a flight from Malaga to Stansted on 23 June because she behaved “disruptively”.

Britain’s biggest budget airline said her top was sheer and her nipples were clearly visible but the airline provided her with an additional top to wear – adding that she obliged and would have been allowed to travel if she had not been disruptive.

A spokesperson for easyJet said: “We can confirm that a passenger travelling from Malaga to Stansted on 23 June was unable to travel due to behaving disruptively.

“Following concerns about her clothing, crew politely requested that the customer wear an additional top for the flight which the customer agreed to. However, she then proceeded to act disruptively towards a member of our crew.

“Our cabin and ground crew are trained to assess all situations and to act quickly and appropriately. We do not tolerate abusive or threatening behaviour towards our staff.”

Ms Osborne has voiced anger about the incident to other outlets, according to reports.

The saga comes after easyJet flew an 88-year-old lady’s suitcase from Luton to Bordeaux – but left her behind at the airport.

Joy Burton, who lives in Bedfordshire, had arrived at easyJet’s home base in good time for a flight to southwest France in May.

She was flying to Bordeaux to see her son and her other son had made a four-hour round trip from Canterbury to take her to the airport.

He helped her check in her baggage and said goodbye to her as she went through the security checkpoint over 90 minutes before departure time.

However, something went wrong with the ground handling operation that is supposed to provide special assistance, and Ms Burton missed the flight.

A spokesperson for the airline apologised at the time – saying it “understands how difficult this will have been for her”.

They added: “EasyJet carries over 500,000 passengers who needed special assistance every year. Last year the customer satisfaction amongst this group of passengers was 83 per cent, 12 percentage points above all passengers.

“The safety and welfare of our passengers is always easyJet’s highest priority.”

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