Facebook messenger down: Instant messaging service not working for users across the world

The instant messaging platform is experiencing a series of technical difficulties this week

Chris Riotta
New York
Thursday 29 November 2018 21:18
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Facebook messenger has reportedly experienced a major outage just days after users across the globe experienced a controversial technical glitch.

The issue was first spotted early Thursday afternoon by DownDetector, a site monitoring which brands, platforms and tools are experiencing technical difficulties online.

The abrupt interruption in service also follows issues Facebook Messenger experienced earlier this week, in which old chat messages were re-sent to users around the world. The controversy triggered confusion and even distress among many, who reported seeing conversations with folks they had ended communications with months — and sometimes even years — ago.

DownDetector's map showing the supposed issue impacting Facebook Messenger on Thursday showed the majority of complications arriving in the UK and eastern US, as well as several regions across Latin America.

Upon discovering the instant messaging service was shut down, users responded with confusion and frustration.

The issues reportedly began just after 6:00am EST. “I’m getting ‘an error occurred and the connection was unsuccessful,’’ one user wrote. Another asked, “Unable to load Facebook messenger at the moment, anyone else having problems?”

Others brought up continued issues they had experienced while trying to access their Facebook messenger apps over the week.

“Facebook messenger is not working in mobile and desktop for 5 days already,” a user complained.

As of Thursday afternoon, Facebook’s platform status page had not reported any issues, with the latest reported technical problems having been resolved the day prior.

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The outage followed Monday’s glitch that caused Facebook to release the following statement: “Earlier today, some people may have experienced Facebook resending older messages. The issue, caused by software updates, has been fully resolved. We’re sorry for any inconvenience.”

But that apology went unanswered by many users who described emotional moments in which they were forced to comb through old messages, as The Atlantic reported.

“Thank you @facebook for sending me notifications of messages sent over a year old,” a user tweeted. “Many were from the day my partner, Dean, passed away & now I’ve spent my evening in fear of what else I’m going to see.”

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